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Platform
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I cannot view all columns in the grid -
CSV export does not include all expected data -
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Error code 2001 -
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Service status Offline after portal update -
Agent does not appear in the portal after installing DCA and Cloud Connector -
User did not receive the email after registering on the portal -
DCA and Cloud Connector agent remains on an older version or services are not updated -
Computer does not appear in the enable services menu after installing DCA and Cloud Connector -
Service logs are not displayed after activation in the portal -
DCA and Cloud Connector are not communicating properly with the NDD Orbix portal -
Portal is slow or returns to the login screen -
User cannot access reports
Printer Management
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Error importing network printer search address file -
E-mail when generating a printer supply demand was not received -
Queue settings are not applied when printing -
Local changes to print queues are not retained -
Supply indicators are displayed as indeterminate -
Supply indicators are displayed with incorrect data -
PCL6 driver language error, even with the correct driver installed -
Manual edits to network printer data are automatically overwritten -
Error when applying savings to printouts -
Serviço NDD - Printer Monitor USB service takes a while to be registered on the portal -
Network printers that have been deleted and then searched again by the service are not displayed in the supervised printers -
Printer does not appear in inventory after installing the agent -
USB printer not detected by the portal -
Network printer not detected by the portal -
Network printer is found in the service search but is not listed in the printers menu -
Network printer is not found in the service search and is not listed in the printers menu -
Printer remains Offline after being added to the portal -
Printer with Offline monitoring status -
Meters are not displayed on the portal as expected -
Meters are not displayed in the portal after installing the agent -
Printer certified for meter reading is not registered due to a lack of supplies -
Print queue remains paused or is altered after enabling the service on the portal -
Printouts contain incorrect characters after restarting the computer, services, or USB printer -
Decrease in the percentage of printers online on the portal -
Supply reading shows values of -2, -3, or -100 -
Safety stock item has no associated device -
Supply demand is not generated after the equipment is registered -
Running low by supply estimate has low accuracy -
Partial initial level is interpreted as a premature exchange -
Waste toner generates alerts for premature exchange -
Exchange history does not show the current supply -
Scheduled replenishment suggests incorrect supplies or quantities
Automation Devices Management (ADM)
Computer Insights