Failure
The NDD Orbix portal is slow during navigation.
In some cases, the session is interrupted and the user is returned to the login screen.
Cause
This failure may be related to DNS resolution or the use of outdated information stored in the browser cache.
After an infrastructure update, the browser may continue to use previous data and route the session incorrectly.
Solution
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Close all open tabs in the NDD Orbix portal
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Clear the browser’s cache and temporary files
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Close the browser completely
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Reopen the browser
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Access the NDD Orbix portal
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Log in again
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Test navigation between the portal’s main screens
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Confirm that the session remains active in use
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Test access in another browser if the slowness persists
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Test access on another computer on the same network
Contact technical support when:
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The slowness occurs in different browsers and on different computers.
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The session keeps redirecting back to the login screen.
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The failure affects multiple users simultaneously.
Additional information:
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The cache should be cleared after DNS changes or updates to portal access.
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The failure may occur only on computers that still store outdated information.
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Do not change the workstation’s or network’s DNS settings without authorization from the infrastructure team.
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Record the time of the incident, the browser used, and the quantity of affected users before contacting support.
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If the issue resolves after clearing the cache, this indicates that the browser was using outdated information.