Failure
After installing the DCA and Cloud Connector agent on the computer, it does not appear in the Installations > Enable services menu of the NDD Orbix portal, even though the installation was completed and the service is running on Windows.
Cause
The DCA and Cloud Connector has not yet communicated with the portal or has not completed the initial registration.
The installation may have been performed without proper permissions, there may be a network block, or the configuration files may not have been created correctly in the Workfolder.
Related technical context:
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The DCA and Cloud Connector must be registered with the portal before services can be enabled.
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The installation must be performed by an administrator user.
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The settings folder must be created locally.
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Initial communication may be delayed due to the customer’s network.
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The absence of the computer from the portal does not confirm a failure in the installation without local validation.
Solution
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Confirm that the installation was performed by an administrator user
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Access Windows Services
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Verify that the NDD - DCA and Cloud Connector service is listed and is Running
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Access the path C:\NDD TECH\Workfolder\settings
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Confirm that the configuration files have been created
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Check for any firewall, antivirus, or proxy blocks
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Confirm that the network allows communication with the NDD Orbix portal
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Restart the NDD - DCA and Cloud Connector service
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Wait for the portal to process
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Go back to the Installations > Enable services menu
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Check to see if the computer is now visible
If the computer is still not visible:
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Reinstall the DCA and Cloud Connector agent using the latest installer, as instructed at Install the DCA and Cloud Connector agent on Windows
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After reinstalling, revalidate the service and the C:\NDD TECH\Workfolder\settings folder
If the problem persists, collect the installation and Workfolder logs.
Additional information:
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The computer is only displayed to enable the service after the DCA and Cloud Connector agent has communicated successfully.
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A delay in the initial communication may be network-related.
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If the files in the C:\NDD TECH\Workfolder\settings folder are not created, the installation must be reviewed.
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Do not immediately process the computer’s absence as a failure before validating communication, the service, and local files.
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If the DCA and Cloud Connector were not installed correctly, port tests will not identify the root cause.
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Open ports do not guarantee proper operation when the local service is not communicating with the portal.