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Incorrect devices are being viewed by the user

Failure

Even after correctly configuring the assignment rules, the user is viewing devices they should not be viewing.

Cause

This may be occurring for two reasons:

  1. The assignment rules are configured incorrectly.

  2. The user belongs to other units that grant access to these devices.

Solution

Check which units the user belongs to:

  1. Go to the Administration > Users menu

  2. Click the name of the desired user to open their properties

  3. Go to the Units tab

Go to each unit assigned to the user and review the assignment rules.

If the failure is not resolved using the solution above, we recommend opening a support ticket to get help resolving the problem.

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