The user logs into the NDD Orbix portal but cannot view reports, such as yield reports.
Cause
There are two possible causes:
The user cannot see the reports menu because they do not have permissions.
The user views the reports menu and can generate reports, but data from some devices is not displayed because the user is not assigned to the correct units.
Solution
Cause 1 (the user cannot see the reports menu because they do not have permissions)
Go to the Administration > Users menu
Click the name of the desired user
On the Permissions tab, grant the necessary report permissions, as described at Manage user permissions Do not use the administrator profile solely to enable reports. Always grant specific permissions based on the user’s needs.
Click the Save button
Ask the user to log out and log back in to the NDD Orbix portal
Verify that the menu is now displayed and that the reports are generated correctly
Cause 2 (the user views the reports menu and can generate reports, but data from some devices is not displayed because the user is not assigned to the correct units)
Access the Administration > Users menu
Click the name of the desired user
On the Units tab, review the units associated with the user
If the user is not associated with the correct units, access Create unit to associate them
Ask the user to log out and log back in to the NDD Orbix portal
