Error code 8015

Failure

The log from the NDD - Printer Monitor service recorded error code 8015 (ManufacturerNotFoundException).

Cause

It was not possible to collect information about the printer manufacturer.

Solution

1. Check if the printer is turned on.
   If it is turned off, turn on the equipment.

2. Check if the SNMP configurations registered in the NDD Orbix portal are compatible with the printer's SNMP configurations.
   If they are not compatible, register an appropriate configuration.

3. Check if the printer's IP has previously responded with the correct data.

4. Check if port 161 (SNMP) is open in the environment.
   If not, open the port.

If the failure is not resolved using the above solution, we recommend opening a support ticket for assistance in resolving the problem.