Failure
The equipment is monitored in NDD Orbix, but shows no supply demand or forecast.
Cause
There are five possible causes:
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The equipment is not linked to a site or a stock.
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The supply has not been registered on the NDD Orbix portal.
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Compatibility between the equipment and the supply has not been defined.
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The initial level of the stock has not been entered or is incorrect.
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The stock safety rule has not been configured.
Solution
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Confirm the site to which the equipment is linked on the NDD Orbix portal
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Check the stock linked to that site
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Register the supplies used by the equipment, as instructed at Configure printer products
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Configure the compatibility settings between the equipment and the supplies, as instructed at Link compatibility between printer and product
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Enter the initial stock quantity for each linked supply, as instructed at Change product inventory for delivery locations
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Set the safety stock level (minimum stock) for each item in accordance with company policy, as instructed at Create safety stock rule for delivery locations
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Confirm the logistics replenishment time (delivery/fulfillment time)
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Run the demand analysis again or wait for the next automatic demand processing cycle on the portal
Additional information:
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Equipment monitoring, such as readings, supply levels, and events, does not replace the configuration of supplies and stock in the NDD Orbix portal.
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Incomplete records, such as equipment without a site or stock, incompatible materials, a missing initial level, or the absence of a safety rule, prevent the correct generation of supply demand.