Failure
After installing the DCA and Cloud Connector agent, the printer does not appear in the Monitoring > Printers menu.
Cause
The printer monitoring service has not been enabled.
Note
In addition to the cause described above, this behavior may occur for other reasons, depending on the printer's connection type. For more information, see the corresponding articles:
Solution
Before or immediately after installing the DCA and Cloud Connector agent, you must enable the monitoring service and configure the rules that define which computers or customers will have printers monitored.
For detailed instructions on how to enable and configure the network printer or USB printer service, access Start monitoring network printers (for network printers) or Start monitoring USB printers (for USB printers).