Get answers to frequently asked questions through the articles available!
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Is it possible to temporarily stop monitoring printers? -
Can I block monitoring of a specific printer? -
What is SNMP configuration and why is it important? -
When is a supply exchange considered premature? -
Does the system send automatic emails when generating supply demands? -
What are the possible combinations of elements in an e-mail sending rule member when generating a printer supply demand? -
What happens if I exit the supplies forecast screen before exporting the data? -
Why is the initial reading date in the meter report different from the period entered? -
If I change the settings of the print queue on my computer, which setting will prevail? -
How do I prepare the driver file for uploading to the portal? -
Which USB printer is considered for the print queue installation? -
Which print queues that were not created by the NDD Orbix portal will be removed when the removal setting is active? -
I created a print queue without activating the removal of queues that were not created by NDD Orbix, but the queues were still removed. Why did this happen? -
What types of printers can EcoPrint be used with? -
When there are several EcoPrint rules for the same customer and members overlap, which one will be applied? -
Are supply savings applied immediately after the rule is created? -
What is the difference between an offline, unmonitored, and unmanaged printer? -
What does the difference in pages mean in the EcoPrint Comparative report? -
Why does a supply that fits the running low rules not appear in the grid? -
How to avoid automatic exchanges of supplies with identical serial numbers? -
How do I consider supplies that indicate levels in codes rather than percentages as running low? -
What should I do if data for a specific printer model is missing or inconsistent?