Breadcrumbs

When there are several EcoPrint rules for the same customer and members overlap, which one will be applied?

The hierarchy below determines which rule will be applied:

  1. Exclusion rule

  2. Custom rule with print queues

  3. Custom rule with printers

  4. Custom rule with specific model

  5. Custom rule with all manufacturers

  6. Default rule

💡

Example

For customer ABC, the following rules are configured:

  • Rule A, exclusion: printer 123 from the manufacturer Canon

  • Rule B, custom: all models from the manufacturer Canon and savings of 20%

  • Rule C, default: customer ABC and savings of 30%

No savings will be applied to printer 123, even if it is included in rules B and C, because the exclusion rule takes precedence over the others.

The 20% saving will be applied to prints from the manufacturer Canon, as the customized rule takes precedence over the standard rule.

The 30% saving will be applied to the ABC customer's other managed printers and registered print queues, which are not related to Canon.