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Configure addresses for searching network printers for the service

Configuring addresses for searching printers defines which devices will be monitored by the service. This configuration can be done by three methods:

  • Unicast addresses: searches each network address individually within a configured range. Only IPv4 addresses are supported.

  • Broadcast addresses: searches network addresses simultaneously, according to the configured subnets. Only IPv4 addresses are supported.

  • Specific network address: searches for a unique network address. Supports IPv4 and IPv6.

After configuration, the agent performs a scheduled or immediate search, registering the printers found and starting their monitoring.

Who can use this feature

Users with the Admin or Installation management permissions

Instructions

  1. Access the Installations > Services menu

  2. Click on the desired service to open its properties

  1. Click on the Settings and Printer search tab

  2. Locate the Search for unicast option

  3. Click on the View and edit button

  4. Click on the ✚ button in the upper right corner

  5. In Manually add, enter the initial and final network addresses

  6. In Import CSV, upload a CSV file containing the initial and final addresses

    1. Download the import model in Download template

    2. Fill in the CSV file with the initial and final addresses

    3. Save the CSV file and select or drag it to the portal
      The maximum file size allowed is 100kb.

Information

If an error occurs when importing the file, access Error importing network printer search address file to resolve it.

  1. Click the Add button to add the addresses and remain on the addition screen or the Add and Close button to add the addresses and return to the registration

Note

For additions to occur without errors, the addresses must be valid and the final address cannot be less than the initial one.

  1. Configure the printer search

To edit an address range, click the ⋮ button at the final end of the corresponding line, select Edit, make the necessary changes, and confirm by clicking Save.

To delete one or more address ranges, select the desired records and click the 🗑 button.

To remove all registered address ranges, click the Delete all button and confirm.

When editing or deleting an address range, all printers found in the range so far will be deleted and will no longer be monitored.

  1. Click on the Settings and Printer search tab

  2. Locate the Broadcast addresses option

  3. Enable the Manual search for broadcast option to enter the addresses manually

    1. Click on the View and edit button

    2. Click on the ✚ button in the upper right corner

    3. In Manually add, enter the network address and subnet mask

    4. In Import CSV, upload a CSV file containing the addresses and masks

      1. Download the import model in Download template

      2. Fill in the CSV file with the addresses and masks

      3. Save the CSV file and select or drag it to the portal
        The maximum file size allowed is 100kb.

Information

If an error occurs when importing the file, access Error importing network printer search address file to resolve it.

  1. Enable the Automatic search for broadcast option so that the portal performs an independent search and automatically locates all available printers on the network
    The default setting is for this option to be enabled so that printers are found automatically without the need for manual action.

Information

If both searches are enabled (manual and automatic), they will be considered simultaneously.

  1. Click the Add button to add the addresses and remain on the addition screen, or click the Add and Close button to add the addresses and return to the registration screen

Note

For additions to occur without errors, the addresses and masks must be valid.

  1. Configure the printer search

In the grid of addresses located by the broadcast search, the Status column indicates whether the address was:

  • Searched automatically; or

  • Added manually.

To edit an address and mask, click the ⋮ button at the end of the corresponding line, select Edit, make the necessary changes, and confirm by clicking Save.

To delete one or more addresses and masks, select the desired records and click the 🗑 button. To delete addresses found by automatic search, you must disable automatic broadcast search. Otherwise, if the address is still available on the network, it will be automatically re-registered after deletion.

To remove all registered addresses and masks, click the Delete all button and confirm. The Delete all button removes all registered addresses, regardless of whether they were added manually or searched for automatically.

When editing or deleting an address and mask, all printers found so far will remain registered and will continue to be monitored.

  1. Click on the Settings and Supervised network addresses tab

  2. Click on the ✚ button in the upper right corner

  3. In Manually add, enter the specific network address

  4. In Import CSV, upload a CSV file containing the addresses

    1. Download the import template in Download template

    2. Fill in the CSV file with the addresses

    3. Save the CSV file and select or drag it to the portal
      The maximum file size allowed is 100kb.

Information

If an error occurs when importing the file, access Error importing network printer search address file to resolve it.

  1. Click the Add button to add the addresses and remain on the addition screen, or click the Add and Close button to add the addresses and return to the registration screen

Note

For additions to occur without errors, the addresses must be valid.

Warning

If an address is blocked, a notification will be displayed. When you confirm the addition, the address will be automatically unblocked and will be monitored again if there is still a printer linked to it.

After confirming the addition, if there is a printer linked to the specific network address, the agent will search immediately, register the device on the portal, and start monitoring.