Error when applying savings to printouts

Failure

When accessing the Logs tab of the NDD - Supply Watch service, in the Installations > Services menu, the following error message is displayed:

[Error]Failed to execute Parser to account job: 201 
[Error]Error parsing print job

Cause

There are print jobs stuck in the computer's spool folder.

Solution

Follow the steps below to clear the folder and restart the service:

1. Access the spool folder on the computer: C:\Windows\System32\spool\PRINTERS

2. Clear the folder

3. Open Run (press Win + R)

4. Enter services.msc

5. Press Enter or click OK to open the services screen

6. Locate the Print Spooler service and right-click on it

7. Click Restart