After creating the customer, access the menu Installations > Installers > Generate installer
In the Install Local Monitoring option, click Select
Click Generate installer
In the side tab, select the desired customer
Click the Generate installer button
Copy the link of the generated installer or click Send by email to send the installer link to the configured emails
When pasted into the browser, the file download will start automatically.
When you click Send by email, a side tab will open
Define the recipients:
System emails: select users registered on the NDD Orbix portal;
External emails: enter the email address in the field indicated and click Add. Repeat the process until you have included all the desired emails;
Both.
Click the Send installer button to immediately send the installer link to the configured emails
The link is valid for 90 days. After this period, you will need to generate a new installer.
After creating the customer, access the menu Installations > Installers > Generate installer
In the Install Local Monitoring option, click Select
Click Customize
Select the desired customer
In the Communicator connection to the cloud field, if Gateway Connector is being used to communicate with NDD Orbix servers, enter the address (IP or hostname) and port of the computer/server where Gateway Connector was installed, in the following format: IP:port If filled in, the address and port will be predefined in the installer.
Copy the link of the generated installer or click Send by email to send the installer link to the configured emails
When pasted into the browser, the file download will start automatically.
When you click Send by email, a side tab will open
Define the recipients:
System emails: select users registered on the NDD Orbix portal;
External emails: enter the email address in the field indicated and click Add. Repeat the process until you have included all the desired emails;
Both.
Click the Send installer button to immediately send the installer link to the configured emails
The link is valid for 90 days. After this period, you will need to generate a new installer.
Step 2. Install the agent in the environment
Currently, the installation of DCA and Cloud Connector for remote queue and driver administration is only available for Windows operating systems.
Install manually on Windows operating system
Warning
If the gateway is used for communication between the agent and the portal, install the Gateway Connectorbefore installing the DCA and Cloud Connector agent.
Note
The installer is customized for each customer and cannot be used for customers other than the one selected at the time of generation.
Access the link generated by the portal to download the installer
Run the downloaded file
Select the desired language and click Próximo
First, the Microsoft .NET Runtime, Microsoft ASP.NET Core Runtime, EpsonNet SDK for Windows, and PawnIO applications will be installed. If they are already installed, steps 5 through 7 will be skipped, and the installation will proceed from step 8.
Click Next on the prerequisite installation welcome screen
Click Next to start installing the prerequisites
Wait for installation
Once the prerequisites have been installed, the installation of the DCA and Cloud Connector agent will begin.
Click Next on the agent installation welcome screen
Choose the Installation folder and Work folder and click Next
Click Next on the provider and customer information screen.
The fields will be filled in automatically according to the configurations generated in the installer portal.
Under Additional settings, if desired, select the type of communication (proxy or gateway) and click Next
If no option is selected, communication will take place directly between the agent and the portal
If Use proxy for communication with NDD Orbix servers is selected, enter the necessary proxy connection settings (address, port and authentication, if any) and click Next
If Use Gateway Connector to communicate with NDD Orbix servers option is selected, enter the address (IP or hostname) and port of the computer/server where the Gateway Connector was installed and click Next If the address and port have been previously configured in the NDD Orbix portal when generating the installer, these fields will already be filled in.
Click Install
Wait for installation and click Finish
Install silently on Windows operating system
Warning
If the gateway is used for communication between the agent and the portal, install the Gateway Connectorbefore installing the DCA and Cloud Connector agent.
Note
The installer is customized for each customer and cannot be used for customers other than the one selected at the time of generation.
DCA and Cloud Connector silent installation parameters
The parameters with "*" are mandatory and must be observed.
The parameters with "**" may become mandatory depending on other parameters used.
Warning
The silent installation of DCA and Cloud Connector must be performed using the parameters documented below. The other options displayed in the installer help (/? or /help) should be disregarded.
APPDIR – Configures the installation directory of DCA and Cloud Connector
Setup option: enter the path where you want to install the agent.
Requirement: optional.
Behavior if not configured: installs in the default directory: C:\Program Files (x86)\NDD TECH\DCA and Cloud Connector.
Example: APPDIR=C:\test
WORKFOLDER – Configures the directory of the DCA and Cloud Connector work folder
Setup option: enter the path where you want to create the agent's work folder.
Requirement: optional.
Behavior if not configured: installs in the default directory: C:\NDD TECH\Workfolder.
Example: WORKFOLDER=C:\test
ENABLEPROXY – Enables the use of the proxy
Setup option: checked = enabled.
Requirement: optional (do not use the parameter if you do not want the proxy to be enabled).
Behavior if not configured: proxy will not be enabled.
Example: ENABLEPROXY=checked
**PROXYADDRESS – Configures the proxy server address
Setup option: enter the proxy address.
Requirement: mandatory if proxy use is enabled (ENABLEPROXY=checked).
Behavior if not configured: proxy will not be configured correctly.
Example: PROXYADDRESS=192.168.17.10
**PROXYPORT – Configures the communication port of the proxy server
Setup option: enter the proxy port number.
Requirement: mandatory if proxy use is enabled (ENABLEPROXY=checked).
Behavior if not configured: proxy will not be configured correctly.
Example: PROXYPORT=12
ENABLEGATEWAY - Enables the use of the gateway
Setup option: checked = enabled.
Requirement: optional (do not use the parameter if you do not want the gateway to be enabled).
Behavior if not configured: gateway will not be enabled.
Example: ENABLEGATEWAY=checked
**GATEWAYADDRESS - Configures the gateway address
Setup option: enter the address (IP or hostname) of the computer/server where the Gateway Connector was installed.
Requirement: mandatory if gateway use is enabled (ENABLEGATEWAY=checked).
Behavior if not configured: gateway will not be configured correctly.
Example: GATEWAYADDRESS=192.168.17.10
**GATEWAYPORT - Configures the communication port of the gateway
Setup option: enter the gateway port number.
The default gateway port is 9635, but you can enter another one if you wish.
Requirement: mandatory if gateway use is enabled (ENABLEGATEWAY=checked).
Behavior if not configured: gateway will not be configured correctly.
Example: GATEWAYPORT=12
Step 3. Enable and configure monitoring rules
Who can use this feature
Users with the Admin or Managing service rules and Enable or disable general service rule permissions
When you install the agent, no services will be enabled. The next step is to enable the service in the NDD Orbix portal according to your needs, so that the agent takes over the service and performs monitoring of the devices.
Go to Installations > Enable services
Locate the Print queues option
Click on the Edit button
Enable the service
If you enable it, all the registered rules will be activated. If you disable it, all the registered rules and the print queues services (NDD - Print Queue) will be deactivated, and the print queues will be removed from the computers.
Click the Save button
Click on the Configure Rules button
By default, the NDD Orbix portal will have a rule registered for all customers, but disabled. It is therefore necessary to create specific rules to configure print queue management for the desired customers.
Click the ✚button in the top right corner
In the side tab, select the customers you want the print queue service to be enabled for (the agents installed on the selected customers will be monitored)
Click the Add button to create the rule and remain on the add screen, or the Add and Close button to create the rule and return to the grid
If a rule is deleted and no new rules are registered for the same customer, device monitoring will stop.
Step 4. Configure the SNMP protocol for network printers in the remote administration feature for queues and drivers
Configuring SNMP protocol for TCP/IP print queues is necessary so that printers can be identified when queues are created.
Note
The registered SNMP protocol settings will be applied to printers in the remote administration of queues and drivers, and EcoPrint.
In the SNMP connection, when using v1/v2 or v3, you can configure a time interval (in milliseconds) between each SNMP call made to the printer.
By default, the NDD Orbix portal will have an SNMP protocol registered for all customers, with the following settings:
Customer: All
SNMP entry name: Default
Answer time (ms): 3,000
Number of attempts: 3
Reading community: public
Protocol: v1/v2
Review the default configuration to identify whether it will meet your needs. It cannot be deleted.
If necessary, create specific configurations for customers who have different SNMP parameters than the default, as instructed below, considering that the specific configurations will take precedence over the default configuration.
Always keep SNMP connections up to date.
Information
The interval at which the agent searches for printers will depend on the answer time and the number of attempts configured in the protocol. Thus, each search can be a minimum of 5 minutes and a maximum of 30 minutes, depending on the configuration. However, if there is an error during the printer search, this time can be extended.
Who can use this feature
Users with the Admin or Administration of SNMP settings permission
Go to Settings > SNMP protocol
Click on the button ✚in the top right corner
Select the customer that will be linked to this protocol configuration
Enter the other protocol settings
Click the Save button
More than one SNMP protocol can be created per customer, as long as these settings contain different SNMP entry names.
Step 5. Configure the drivers and print queues
Access the documentation below to configure the drivers and print queues:
Create print queue computer (mandatory configuration): to install print queues on computers and/or computer groupings.
Create print queue user (optional configuration): to install print queues on users and/or user groups, or link user information to the print queue installed on computers and/or computer groups.
Create print queue grouping (optional configuration): to group members (computers or users) to facilitate mass installation of print queues.
