Configure and manage premature exchange alerts for printer supplies

Managing premature exchanges allows identifying instances where supplies are replaced before the appropriate consumption level is reached, allowing actions to reduce waste and improve operational profitability.

NDD Orbix continuously monitors supply levels and considers any exchange carried out when the remaining stock exceeds the configured percentage to be a premature exchange.

Whenever an exchange occurs with a remaining quantity equal to or greater than the defined limit (at the default setting, 20%, which can be adjusted according to the operation’s strategy), the portal records the occurrence and generates an alert.

These alerts help identify deviations in the replacement process and allow support for corrective actions, such as the recovery or reuse of supplies.

Who can use this feature

Users with the Admin or Supply settings management and Demand planning permissions

Instructions

Configure the premature exchange alert rule

  1. Go to Settings > Supplies

  2. Locate the Premature exchanges option

  3. Click on the Edit button

  4. Enter the minimum acceptable of level required for the system to start generating alerts

💡

Example

If the rule value is set to 20%, when a exchange occurs in a printer with a supply level between 20% and 100%, the system will generate a premature exchange alert.

  1. Click the Save button

This setting will be applied to all printers in the system.

Configure the reasons for premature exchanges

  1. Go to Settings > Supplies

  2. Locate the Premature exchanges option

  3. Click on the + Create button

  4. Enter the name that will identify the reason

  5. Click the Save button

This reason will be used to end a premature exchange. To carry out the action, you will need to justify the closure with one of these registered reasons.

View premature exchanges

  1. Go to Supplies > Premature exchanges

The grid contains all the necessary data about the supply: when the exchange took place, what the supply's level was when it was inserted and when it was exchanged, what capacity, yield and coverage the supply had and which customer and printer it belonged to.

To view the prematurely exchanged supply data in detail, click on the supply of the desired alert to open its properties. To understand the data presented in each tab, go to View information on supplies in use or exchanged for the printer.

Finishing a premature exchange

  1. Go to Supplies > Premature exchanges

  2. Select the desired alert

  3. Click on the Finish button in the top right-hand corner

  4. Select the reason for closing the alert, as previously registered

  5. Enter a comment with the details of the alert closure, if desired

  6. Click on the Finish button

When the action is completed, the premature exchange alert will be closed with the selected reason and can be viewed via the predefined or customized reports of exchanged supplies.