🚀 NEW | Change the assigned technician directly in the work order
NEW | Change the assigned technician directly in the work order
Location: Serviços > Ordens de Serviço
We have implemented the ability to change the assigned technician for a work order directly within the work order itself, making the process of assigning service calls more efficient and flexible.
Previously, to change the assigned technician for a service call, it was necessary to access the customer’s and/or equipment’s (installed base) records and modify the assigned technician linked to those records. With this update, the change can be made directly within the work order, without the need to modify the information stored in the customer’s or installed base records.
The Técnico responsável field will continue to be filled in automatically based on the customer and installed base information at the time the work order is created. If necessary, the user can manually change the technician responsible for the work order during or after its creation.
Changes made to the technician responsible for the work order affect only the selected work order and do not modify the technician linked to the customer or the installed base.
🚀 NEW | Additional contacts on the service order
NEW | Additional contacts on the service order
Location: Serviços > Ordens de Serviço
We have added the Contatos adicionais field to the service order creation screen, allowing you to provide supplementary contact information, such as a landline, cell phone, or other means of communication, to facilitate communication during the service call.
The service order’s contact information will also be available in the app used by the technician, providing quick access to contact data during service calls and facilitating communication with the customer.
