September 3, 2026

FIX | Failure to identify part numbers for supplies in Xerox equipment

Retrieving the part number for supplies in Xerox equipment could generate an exception when the returned value was invalid or missing.

To fix this, we adjusted how invalid values are handled and added an alternative source for identifying the part number.

APPROVAL | Approved printers

• Network

  • Meters and supplies

    • CANON¬PRO-2600

NEW | Customizable fields in the customer record

• Location: Configurações > Configurações Gerais > CAMPOS PERSONALIZÁVEIS

To tailor the ASM portal to the specific needs of each operation, we allow you to generate customizable fields in the customer record.

Under Configurações > Configurações Gerais > CAMPOS PERSONALIZÁVEIS, you can create and configure fields to record additional information, such as customer classification, billing type, and operational specifics.

Once created, the fields are automatically displayed in the customer record (whether created individually or via import). When configured as required, these fields must be filled out when adding or editing a customer.

The fields can also be read by external integrations with ERPs and APIs.

For more information, see Criar campos personalizáveis.

NEW | Customer validation before invoicing

The ASM portal now offers a pre-invoicing workflow for contracts that require customer validation before invoices and tax documents are issued.

When the Exigir pré-faturamento option is enabled in the contract, after the values are generated, the ASM portal will automatically send an email to the customer’s contact with the report attached and a link for validation.

The customer can review the volumes, values, and other information for the period, enter comments, and approve the invoice. Until validation is complete, the invoice will remain blocked.

After approval, the record and comments will be available on the ASM portal, and the billing will be released. When necessary, the provider can also approve the billing manually, with the history identifying the origin of the validation.

This new feature formalizes the approval process, reduces discrepancies, rework, and invoice cancellations, and increases transparency and traceability between the provider and the customer.

| View history of installed bases, contracts, contractual products, and contract amendments

We have added the AUDITORIA button to the properties of installed bases, contracts, contractual products, and contract amendments. With this option, you can view the 30 most recent records for each entry.

If there are more than 30 records, the Ver todos button will appear to allow you to access the complete history.

IMPROVEMENT | Display of the internal contract number in the grid

• Location: Contratos > Contratos

The contracts grid now displays the Nº contrato interno do cliente. column. This information, which is already recorded in the contract properties, makes it easier to identify and look up contracts, allowing you to locate records based on the numbering system used internally with the customer. This streamlines the process of verifying and tracking registered contracts.

FIX | Password reset request was not sent when pressing Enter

• Location: Login > ESQUECI A SENHA

On the login screen, when accessing ESQUECI A SENHA, entering the email address, and pressing the Enter key, the request was not sent. It was necessary to click the ENVIAR button.

To fix this, we adjusted the functionality so that the password reset request is also sent when you press the Enter key.

DOCUMENTATION | Documentation improvement based on feedback

• Page: Inativar ou reativar um produto do contrato

Based on feedback sent via the “What did you think of this page?” option, we have reorganized the instructions related to deactivating products in contracts.

The content has been removed from the documentation Adicionar produtos ao contrato and made available in a new tutorial: Inativar ou reativar um produto do contrato.