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Platform
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What types of devices does NDD Orbix monitor? -
What are the requirements for using NDD Orbix? -
Which browsers are compatible with the portal? -
What is the minimum screen resolution recommended for using the portal? -
Which network protocols are accepted? -
What is a grid? -
Can I choose which columns I want to view in the grid? -
Does exporting the grid to CSV take into account filters and hidden columns? -
What happens if a registration cannot be edited? -
What is the DCA and Cloud Connector agent and what does it do? -
Which operating systems are compatible with DCA and Cloud Connector? -
What data is collected by the DCA and Cloud Connector agent and its services? -
What happens if the agent is removed? -
What are services in the context of the agent? -
When should I use the Gateway Connector? -
Can I install Gateway Connector on Linux? -
What happens if I delete a service rule? -
Is it possible to integrate NDD Orbix with other company systems? -
What is the difference between units and permissions? -
How can I use the units? -
Is the use of units mandatory for me to be able to operate the portal? -
How is the environmental impact indicator calculated on the dashboard? -
Can other users view the dashboards I create? -
Why have alerts that were closed disappeared from the grid? -
How do I receive the alerts I have configured? -
What types of reports can I generate on the platform? -
Can I schedule reports to be sent by email? -
Why is the service set to Manual? -
What APIs are available? -
How do I obtain the data for authentication and integration? -
What parameters are required in all API calls? -
Where can I find the NDD Orbix API documentation? -
Is it possible to remove a module or service from the grid in the portal? -
Do I need to have the customer registered on the NDD Orbix portal before installing the DCA and Cloud Connector?
Printer Management
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Is it possible to temporarily stop monitoring printers? -
Can I block monitoring of a specific printer? -
What is SNMP configuration and why is it important? -
When is a supply exchange considered premature? -
Does the system send automatic emails when generating supply demands? -
What are the possible combinations of elements in an e-mail sending rule member when generating a printer supply demand? -
What happens if I exit the supply forecast screen before exporting the data or generating the demands? -
Why is the initial reading date in the meter report different from the period entered? -
If I change the settings of the print queue on my computer, which setting will prevail? -
How do I prepare the driver file for uploading to the portal? -
Which USB printer is considered for the print queue installation? -
Which print queues that were not created by the NDD Orbix portal will be removed when the removal setting is active? -
I created a print queue without activating the removal of queues that were not created by NDD Orbix, but the queues were still removed. Why did this happen? -
What types of printers can EcoPrint be used with? -
When there are several EcoPrint rules for the same customer and members overlap, which one will be applied? -
Are supply savings applied immediately after the rule is created? -
What is the difference between an offline, unmonitored, and unmanaged printer? -
What does the difference in pages mean in the EcoPrint Comparative report? -
Why does a supply that fits the running low rules not appear in the grid? -
How to avoid automatic exchanges of supplies with identical serial numbers? -
How do I consider supplies that indicate levels in codes rather than percentages as running low? -
What should I do if data for a specific printer model is missing or inconsistent? -
What is automatic data capture from network printers? -
What happens if the data in the MIB is blank during automatic data capture from the network printer? -
Is it possible to monitor printers connected to a virtual machine (VM)? -
What is a delivery location? -
Can a delivery location exist without a site? -
What happens to the delivery location when moving a printer to another site? -
What happens if I manually move a printer between delivery locations? -
Does the product inventory include the printer when it is moved to a new delivery location? -
What is the minimum level for a reliable exchange? -
What is safety stock? -
What is a safety stock rule? -
What is the difference between purchase forecasting and scheduled replenishment? -
Is it possible to force a data search for printers?
Automation Devices Management (ADM)
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What is SNMP configuration and why is it important? -
Does the system send automatic emails when generating supply demands? -
What are the possible combinations of elements in an e-mail sending rule member when generating a thermal printer supply demand? -
What happens if I exit the scheduled replenishment screen before exporting the data or generating the demands? -
Why is a thermal printer supply status inactive? -
Why does a supply that fits the running low rules not appear in the grid? -
After installing the agent and enabling the service, are alerts from thermal printers generated automatically? -
Why are alerts from thermal printers not being generated? -
Does installing the agent automatically start monitoring thermal printers? -
Is it possible to monitor thermal printers connected to a virtual machine (VM)? -
What is a delivery location? -
Can a delivery location exist without a site? -
What happens to the delivery location when moving a printer to another site? -
What happens if I manually move a printer between delivery locations? -
Does the product inventory include the printer when it is moved to a new delivery location? -
What is safety stock? -
What is a safety stock rule? -
Is it possible to force a data search for thermal printers?
Computer Insights
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What does the active or inactive status of a computer mean? -
Is it possible to monitor virtual machines (VMs)? -
How is the computer's geolocation obtained? -
Can I customize the computer registration fields? -
What happens when a computer is no longer managed? -
When I move a computer to another customer, will it automatically be managed again? -
How is computer uptime calculated? -
Is the battery usage graph available for all computers? -
Is it possible to monitor software installed on computers? -
Can I associate the software license with the computer? -
How can I view which computers have a software installed? -
What happens when software is uninstalled from a computer? -
What precautions should be taken when manually registering software?