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Main
Portal NDD Orbix
Portal Developer
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Main
Remote installations management
Configure the DCA and Cloud Connector agent
Agent installation prerequisites
Configure the gateway on Windows
Install the gateway on Windows
Change gateway communication on Windows
Remove the gateway on Windows
Configure the agent on Windows
Install the agent on Windows
Change agent communication on Windows
Remove the agent on Windows
Configure the agent on Linux
Prepare the environment for installation on Linux
Install the agent on Linux (Ubuntu and Ubuntu-based distributions)
Install the agent on Linux (other distributions)
Change agent communication on Linux
Remove the agent on Linux (Ubuntu and Ubuntu-based distributions)
Remove the agent on Linux (other distributions)
Update the agent or gateway on portal
Current versions
Monitor agents
View module information
View service information
Configure and view service logs
Start, stop or restart service
User identification and access management
Create user
Manage user permissions
Create permissions group
Add or remove users from the permissions group
Create unit
Create customer, site and department
Add or remove device from site
Assign department to site device
Integration APIs
Customizable dashboards
View dashboards
Create dashboard
Duplicate dashboard
Filter dashboard
Edit dashboard
Delete dashboard
Alert management
Create alerts
Manage alerts
Report generator
Generate predefined reports
Generate customized reports
Schedule sending of reports
Business analytics
View panels
FAQ
What types of devices does NDD Orbix monitor?
What are the requirements for using NDD Orbix?
Which browsers are compatible with the portal?
What is the minimum screen resolution recommended for using the portal?
Which network protocols are accepted?
What is a grid?
Can I choose which columns I want to view in the grid?
Does exporting the grid to CSV take into account filters and hidden columns?
What happens if a registration cannot be edited?
What is the DCA and Cloud Connector agent and what does it do?
Which operating systems are compatible with DCA and Cloud Connector?
What data is collected by the DCA and Cloud Connector agent and its services?
What happens if the agent is removed?
What are services in the context of the agent?
When should I use the Gateway Connector?
Can I install Gateway Connector on Linux?
What happens if I delete a service rule?
Is it possible to integrate NDD Orbix with other company systems?
What is the difference between units and permissions?
How can I use the units?
Is the use of units mandatory for me to be able to operate the portal?
How is the environmental impact indicator calculated on the dashboard?
Can other users view the dashboards I create?
Why have alerts that were closed disappeared from the grid?
How do I receive the alerts I have configured?
What types of reports can I generate on the platform?
Can I schedule reports to be sent by email?
Why is the service set to Manual?
What APIs are available?
How do I obtain the data for authentication and integration?
What parameters are required in all API calls?
Where can I find the NDD Orbix API documentation?
Is it possible to remove a module or service from the grid in the portal?
Do I need to have the customer registered on the NDD Orbix portal before installing the DCA and Cloud Connector?
How-to
Access the notification center on the portal
Change the access provider on the portal
Change the display language and region on the portal
Edit personal data on the portal
Change the password to access the portal
Group grid data by columns
Apply filters to the grid
Edit grid columns
Export the grid in CSV
Edit a registration
Delete a registration
Troubleshooting
I cannot view all columns in the grid
CSV export does not include all expected data
Error codes
Error code 2001
Error code 3002
Error code 3004
Error code 3005
Error code 3006
Error code 3007
Error code 3008
Error code 3009
Error code 3010
Error code 3011
Error code 3012
Error code 4001
Error code 4002
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Error code 4004
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Error code 4006
Error code 4007
Error code 4008
Error code 4009
Error code 4010
Error code 5001
Error code 5002
Error code 5003
Error code 5004
Error code 5005
Error code 5006
Error code 5007
Error code 6001
Error code 6002
Error code 6003
Error code 6004
Error code 6005
Error code 8001
Error code 8002
Error code 8003
Error code 8004
Error code 8005
Error code 8006
Error code 8007
Error code 8008
Error code 8009
Error code 8010
Error code 8011
Error code 8012
Error code 8013
Error code 8014
Error code 8015
Error code 8016
Error code 8017
Error code 8020
Error code 8022
Error code 8023
Error code 8025
Error code 8026
Error code 8027
Error code 8028
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Error code 8031
Error code 8032
Error code 8033
Error code 8034
Error code 8035
Error code 8036
Error code 8037
Error code 8038
Error code 8039
Error code 8040
Error code 8041
Error code 8042
Error code 8043
Error code 8044
Service status Offline after portal update
Agent does not appear in the portal after installing DCA and Cloud Connector
User did not receive the email after registering on the portal
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FAQ
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What types of devices does NDD Orbix monitor?
Printers, thermal printers, and computers.
