When a supply alert is generated that indicates the supply is running low, you can request a replenishment of that supply by opening a demand in the system.
Warning
If there is an automatic demand request rule enabled for the supply, the demand will be requested automatically for the configured members.
Demands can also be submitted through scheduled replenishment, according to the established configurations.
In either case, it is not necessary to follow the steps described below.
Who can use this feature
Users with the Admin or Warning management permissions
Instructions
-
Go to the Supplies > Supplies running low menu
Information
For more details on alerts, go to Manage thermal printer supply running low alerts.
-
Select the alerts in the grid where the replacement demands will be generated
-
Click on the Request button in the top right corner
-
Review the list of demands to be requested and the suggestions of compatible products for each demand
Information
To exchange the replacement product of a demand for another with a type and color compatible with the thermal printer model of the selected alert:
-
Click on the ✎ icon of the desired alert
-
Select another compatible product
-
Click on the Save button
To remove a demand request from the list, click on the 🗑 icon.
Warning
The product considered in the demand will depend on the settings applied to that product. For more details, see Manage thermal printer supply demands.
-
Enter a comment with information about the demand generation, if desired
-
Click on the Request button
When a demand is requested, 1 item to be received will be automatically added to the delivery location linked to the printer. If it is finalized, that item will be converted to 1 item in stock. If it is refused, that item will be removed from the respective delivery location.
If email rules are active, when a demand is opened based on the supply running low alert rule, an email will be sent to the recipients configured in the rule. Additionally, if the rule is configured to automatically close the demand, the demand will be finalized at the time of the request and will be sent to the Supplies > Completed demands menu.