Onboarding

Welcome!

This guide was created to accelerate your journey and ensure you have clarity on the training, processes, features, and contacts available to you.

🎯 Objective

To help you quickly find everything you need to:

• Implement

• Support

• Sell

• Expand your opportunities with NDD solutions

🧭 First Steps

If you are a new partner, we recommend the following sequence:

1. Learn about NDD products

2. Request access to the NDD Academy, and complete technical and sales training

3. Browse the Help Center

4. Align expectations and strategies with your NDD Sales Executive

5. Request NFR licenses for lab use and demonstrations

6. Explore the download and support portals

In the following sections, you will find all the guidance you need to follow these steps.

🤝 Our Commitment

NDD believes in long-term partnerships. Our commitment is to:

• Train your team

• Provide technical support when needed

• Ensure clear and structured processes

• Promote joint growth

Our goal is to make our partners increasingly self-sufficient.

Products

NDD, in the Devices vertical, offers two products:

• NDD Print

• NDD Orbix

To get the most out of your experience, it’s important to understand the capabilities and features of each product based on your subscription plan.

Explore the products

Learn about the available modules and features:
https://helpcenter.nddprint.com/en/manual-nddprint-planningguide/Current

Learn about the available modules and features:
https://helpcenter.nddorbix.com/en/discover/Current

Training (NDD Academy)

NDD Academy is NDD's official training platform, where you can find all courses, training programs, and certifications related to our products.

Access link

https://kubolms.com.br/nddacademy/

Who can access

Access is exclusive to NDD partners and customers.

Available trainings

Find out which trainings are available for NDD Print 360 and NDD Print MPS: https://helpcenter.nddprint.com/en/treinamentos/Current

Find out which trainings are available for NDD Orbix:
https://helpcenter.nddorbix.com/en/trainings/Current

Modalities

• Technical training

• Commercial training

• Product tracks

• Certification content

How to request access

Access https://kubolms.com.br/nddacademy/, click on Create Registration, and fill in the following fields:

Finally, click on Register. After sending the request, our team will review the information.

If the registration is approved, you will receive confirmation at the corporate email address provided at the time of registration.

Knowledge Base (Help Center)

The Help Center is NDD’s central hub for all product documentation and the knowledge base.

In addition to the articles, you have access to Sindy , an AI trained to quickly answer your questions, help you find information in the documentation, and streamline your learning and support.

Access link

Access the Help Center:
https://helpcenter.nddprint.com/

Access the Help Center:
https://helpcenter.nddorbix.com/

Sales & Pre-sales

Technical Business Executive (Pre-Sales)

Sales Executive (Sales)

Professional Services (PS)

Alternatively, NDD offers Professional Services (PS), at an additional cost, to support:

• Installations

• Customizations, subject to technical feasibility analysis

• Complex projects

Quotes & Pricing

Before sending a proposal to the customer:

• Ensure that all components and licensing are correct

• Validate the solution architecture

• Confirm technical requirements

Contact your NDD Sales Executive if you need support with:

• Solution validation

• Licensing

• Professional services

• Technical configuration

NFR Licenses & Evaluation

The licenses provided by NDD can be used for:

• Demonstrations

• Internal lab

• Proofs of concept

• Technical training

Rules

• Maximum quantity: 3 simultaneous licenses

• Maximum duration: 30 days each

How to request

Contact your NDD Sales Executive.

Software Downloads

https://resources.nddprint.com/

If you do not yet have access, send an email to atendimentodevices@ndd.tech with the following information:

• Full name

• Corporate e-mail

• Company

• Contact phone number

https://helpcenter.nddorbix.com/

We recommend using the latest version available.

Technical Support

Access to the ticket portal varies by region:

Mandatory information in the ticket

• Customer name

• Product and version

• System logs

• Detailed description of the problem

• Screenshot (if applicable)

Quick Contacts

Your first point of contact should always be your NDD Sales Executive.

If you need additional support, please contact us at the following e-mails: