Onboarding

Welcome!

This guide was created to accelerate your journey and ensure you have clarity on the training, processes, features, and contacts available to you.

🎯 Objective

To help you quickly find everything you need to:

• Sell

• Implement

• Support

• Expand your opportunities with NDD solutions

🧭 First Steps

If you are a new partner, we recommend the following sequence:

• Request access to NDD Academy

• Complete technical and commercial training

• Align expectations and strategies with your NDD Sales Executive

• Get to know the download and support portals

• Request NFR licenses for lab and demos

In the following sections, you will find all the guidance you need to follow these steps.

🤝 Our Commitment

NDD believes in long-term partnerships. Our commitment is to:

• Train your team

• Provide technical support when needed

• Ensure clear and structured processes

• Promote joint growth

Our goal is to make our partners increasingly self-sufficient.

Training - NDD Academy

Access link

https://kubolms.com.br/nddacademy/

Who can access

Access is exclusive to NDD partners and customers.

Available products

NDD Print 360 and NDD Print MPS: https://helpcenter.nddprint.com/en/treinamentos/Current

https://helpcenter.nddorbix.com/en/trainings/Current

Modalities

• Technical training

• Commercial training

• Product tracks

• Certification content

How to request access

Access the site https://kubolms.com.br/nddacademy/, click on Create Registration, and fill in the following fields:

• Name

• Last Name

• Company

• Profile: select PARCEIRO-DISPOSITIVOS (en-US)

• Language

• Corporate e-mail

• Password

Finally, click on Register. After sending the request, our team will review the information.

If the registration is approved, you will receive confirmation at the corporate e-mail address provided at the time of registration.

Knowledge Base - Help Center

Access link

NDD Print 360: https://helpcenter.nddprint.com/

NDD Print MPS: https://resources.nddprint.com/docs/help/mps/en-us/portalmps/

https://helpcenter.nddorbix.com/

Sales & Pre-sales

Technical Business Executive (Pre-Sales)

Responsible for:

• Assistance in defining the technical architecture

• Configuration validation

• Support in conducting POCs

• Technical demonstrations

• Analysis of RFPs and bids

• Supporting technical responses to RFPs and bids

• Quoting hours for services

• Technical training for new partners

• Participating in in-person events with partners

• Technical presentations of solutions

When to involve Pre-Sales:

• Strategic projects

• Need for technical validation

• Proofs of concept (POCs)

• RFPs or bids

• Questions about architecture

We recommend involving them as early as possible in the opportunity cycle.

Sales Executive (Sales)

Responsible for:

• Quotes

• Commercial terms

• Contracts

• Negotiation

• License release and renewal

• Partner support¹
  ¹ NDD can support certified partners, especially at the beginning of the relationship.

Professional Services (PS)

Alternatively, NDD offers Professional Services (PS), at an additional cost, to support:

• Installations

• Customizations, subject to technical feasibility analysis

• Complex projects

Quotes & Pricing

Before sending a proposal to the customer:

• Ensure that all components and licensing are correct

• Validate the solution architecture

• Confirm technical requirements

Contact your NDD Sales Executive if you need support with:

• Solution validation

• Licensing

• Professional services

• Technical configuration

NFR licenses & Evaluation

Purpose

• Demonstrations

• Internal lab

• Proofs of concept

• Technical training

Rules

• Maximum quantity: 3 simultaneous licenses

• Maximum duration: 30 days each

How to request

Contact your NDD Sales Executive.

Software Downloads

https://resources.nddprint.com/

If you do not yet have access, send an email to atendimentodevices@ndd.tech with the following information:

• Full name

• Corporate e-mail

• Company

• Contact phone number

https://helpcenter.nddorbix.com/

We recommend using the latest version available.

Technical Support

Access to the ticket portal varies by region:

Mandatory information in the ticket

• Customer name

• Product and version

• System logs

• Detailed description of the problem

• Screenshot (if applicable)

Quick Contacts

Your first point of contact should always be your NDD Sales Executive.

If you need additional support, please contact us at the following e-mails: