Logs are records detailing events, activities and relevant information that occur during the execution of the application.
Who can use this feature
Users with the Admin or Installation management permissions
Instructions
Configure logs in the portal
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Go to the Installations > Services menu
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Click on the desired service to open its properties
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Click on the Logs tab
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Click on the Settings button in the top right corner
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In the side tab, enable log generation
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Configure the desired level of logs, from minimum to maximum
When you click on each level, see below the type of information that will be displayed through it. -
Click on the Save button
View logs in the portal
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Go to the Installations > Services menu
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Click on the desired service to open its properties
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Click on the Logs tab
The logs for the last 7 (seven) days will be displayed. Each log contains the date and time, as well as the service message, informing you of what is running at that moment. To view the logs for a specific period, click on the Filters button, select the desired period and click on the Apply button.
To update the list of logs displayed, click on the Refresh button in the top right-hand corner.
To export the logs to a text file, click the Export logs button in the top right corner. If the period filter is applied, it will be taken into account in the export. Otherwise, all logs generated in the last 7 (seven) days will be exported.
View logs locally
To view local logs from DCA and Cloud Connector, follow the steps below:
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Navigate to the NDD TECH folder
Example:C:\NDD TECH. -
Open the Workfolder folder
Log files stored directly in the Workfolder folder are available even when the agent cannot communicate with the NDD Orbix portal and adhere to the log level configured in the appsettings.json file.
Example: dca-local-logs-20260824.log.
The files stored in Workfolder > buffer are the official logs. They are used as the data source for the logs displayed in the NDD Orbix portal and adhere to the log level configured in the portal.
Example: serilog-es-buffer-20260824.txt.
To view the local logs for the services, follow the steps below:
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Navigate to the NDD TECH folder
Example:C:\NDD TECH. -
Open the Workfolder folder
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Open the folder corresponding to the desired service
NDD - Printer Monitor = Printer Network Agent
NDD - Print Queue Print = Print Queue Agent
NDD - Supply Watch = Supply Watch
NDD - Thermal Monitor = Thermal Monitor
NDD - Thermal Monitor USB = Thermal Monitor USB
NDD - Computer Monitor = Workstation Agent
NDD - Printer Monitor USB = Workstation Agent USB
NDD - Software Monitor = Workstation Software Agent -
Open the buffer folder
The files stored in this folder are the official logs. They are used as the data source for the logs displayed in the NDD Orbix portal and adhere to the log level configured in the portal.
Example: serilog-es-buffer-20260824.txt.
If you find error codes in the logs, consult the Error codes articles to find the solution.