--- version: "Current" language: "en" --- # Onboarding ## **Welcome!** This guide was created to accelerate your journey and ensure you have clarity on the training, processes, features, and contacts available to you. ### **🎯 Objective** To help you quickly find everything you need to: * Implement * Support * Sell * Expand your opportunities with NDD solutions #### **🧭 First Steps** If you are a new partner, we recommend the following sequence: 1. [Learn about NDD products](https://helpcenter.nddorbix.com/en/onboarding/Current.md#1) 2. [Request access to the NDD Academy, and complete technical and sales training](https://helpcenter.nddorbix.com/en/onboarding/Current.md#2) 3. [Browse the Help Center](https://helpcenter.nddorbix.com/en/onboarding/Current.md#3) 4. [Align expectations and strategies with your NDD Sales Executive](https://helpcenter.nddorbix.com/en/onboarding/Current.md#4) 5. [Request NFR licenses for lab use and demonstrations](https://helpcenter.nddorbix.com/en/onboarding/Current.md#6) 6. [Explore the download and service portals](https://helpcenter.nddorbix.com/en/onboarding/Current.md#7) In the following sections, you will find all the guidance you need to follow these steps. #### **🤝 Our Commitment** NDD believes in long-term partnerships. Our commitment is to: * Train your team * Provide technical support when needed * Ensure clear and structured processes * Promote joint growth Our goal is to make our partners increasingly self-sufficient. *** ** * ** *** ## **Products** NDD, in the Devices vertical, offers two products: * **NDD Print** * **NDD Orbix** To get the most out of your experience, it's important to understand the capabilities and features of each product based on your subscription plan. ### **Explore the products** [![Group 9074.png](https://helpcenter.nddorbix.com/__attachments/a_186def96711dab9aad4b721961fbadd00264aa1bde40bf2712bc1167df0e5a7a/Group%209074.png?cb=4b0c9e2d9c8f5c30909aa69affb0dae8)](https://helpcenter.nddprint.com/en/manual-nddprint-planningguide/Current) Learn about the available modules and features: [**https://helpcenter.nddprint.com/en/manual-nddprint-planningguide/Current**](https://helpcenter.nddprint.com/en/manual-nddprint-planningguide/Current) [![Group 9073.png](https://helpcenter.nddorbix.com/__attachments/a_36213163e765dc69a63353918eac152e17145294c4158a33aa20f9bf66f44b4b/Group%209073.png?cb=a6726d23cfaebb861f9b750bb4f0df50)](https://helpcenter.nddorbix.com/en/discover/Current) Learn about the available modules and features: [**https://helpcenter.nddorbix.com/en/discover/Current**](https://helpcenter.nddorbix.com/en/discover/Current) *** ** * ** *** ## **Training (NDD Academy)** NDD Academy is NDD's official training platform, where you can find all courses, training programs, and certifications related to our products. ### **Access link** [**https://nddacademy.kubolxp.com.br/**](https://nddacademy.kubolxp.com.br/?linguagem=en-us) #### **Who can access** Access is exclusive to NDD partners and customers. #### **Available trainings** [![Group 9074.png](https://helpcenter.nddorbix.com/__attachments/a_186def96711dab9aad4b721961fbadd00264aa1bde40bf2712bc1167df0e5a7a/Group%209074.png?cb=4b0c9e2d9c8f5c30909aa69affb0dae8)](https://helpcenter.nddprint.com/en/treinamentos/Current) Find out which trainings are available for NDD Print 360 and NDD Print MPS: [**https://helpcenter.nddprint.com/en/treinamentos/Current**](https://helpcenter.nddprint.com/en/treinamentos/Current) [![Group 9073.png](https://helpcenter.nddorbix.com/__attachments/a_36213163e765dc69a63353918eac152e17145294c4158a33aa20f9bf66f44b4b/Group%209073.png?cb=a6726d23cfaebb861f9b750bb4f0df50)](https://helpcenter.nddorbix.com/en/trainings/Current) Find out which trainings are available for NDD Orbix: [**https://helpcenter.nddorbix.com/en/trainings/Current**](https://helpcenter.nddorbix.com/en/trainings/Current) #### **Modalities** * Technical training * Commercial training * Product tracks * Certification content #### **How to request access** Access [**https://nddacademy.kubolxp.com.br/**](https://nddacademy.kubolxp.com.br/?linguagem=en-us), click on **Create Registration**, and fill in the following fields: Name Enter your name. Last Name Enter your last name. Company Select your company. **Warning** If your company is not available in the registration form, send an email to **gc.devices@ndd.tech** , with a copy to your **NDD Sales Executive**, providing the following information: * Full name * Corporate e-mail * Company After sending this information, the company and its user will be registered, and it will not be necessary to continue with the registration process on the site. Profile Select **PARCEIRO-DISPOSITIVOS (en-US)**. Language Select your preferred language. Corporate e-mail Enter your corporate email address. **Warning** Registrations with personal emails will not be accepted. You must use your corporate e-mail. Password Enter your password. Finally, click on **Register**. After sending the request, our team will review the information. If the registration is approved, you will receive confirmation at the corporate email address provided at the time of registration. *** ** * ** *** ## **Knowledge Base (Help Center)** The Help Center is NDD's central hub for all product documentation and the knowledge base. In addition to the articles, you have access to **Sindy** ![image 80-20260603-132453.png](https://helpcenter.nddorbix.com/__attachments/a_b16b3cf9d62a27f4920e996a9cb6d5f14e9be4d9df8c8425095e53fcea76ec19/image%2080-20260603-132453.png?cb=0b886deb9ca94d5beda03eda53521d75) , an AI trained to quickly answer your questions, help you find information in the documentation, and streamline your learning and support. ### **Access link** [![Group 9074.png](https://helpcenter.nddorbix.com/__attachments/a_186def96711dab9aad4b721961fbadd00264aa1bde40bf2712bc1167df0e5a7a/Group%209074.png?cb=4b0c9e2d9c8f5c30909aa69affb0dae8)](https://helpcenter.nddprint.com/?l=en) Access the Help Center: [**https://helpcenter.nddprint.com/**](https://helpcenter.nddprint.com/?l=en) [![Group 9073.png](https://helpcenter.nddorbix.com/__attachments/a_36213163e765dc69a63353918eac152e17145294c4158a33aa20f9bf66f44b4b/Group%209073.png?cb=a6726d23cfaebb861f9b750bb4f0df50)](https://helpcenter.nddorbix.com/) Access the Help Center: [**https://helpcenter.nddorbix.com/**](https://helpcenter.nddorbix.com/?l=en) *** ** * ** *** ## **Sales \& Pre-sales** ### **Technical Business Executive (Pre-sales)** Responsible for: * Assistance in defining the technical architecture * Configuration validation * Support in conducting POCs * Technical demonstrations * Analysis of RFPs and bids * Supporting technical responses to RFPs and bids * Quoting hours for services * Technical training for new partners * Participating in in-person events with partners * Technical presentations of solutions When to involve Pre-sales: * Strategic projects * Need for technical validation * Proofs of concept (POCs) * RFPs or bids * Questions about architecture We recommend involving them as early as possible in the opportunity cycle. #### **Sales Executive (Sales)** Responsible for: * Quotes * Commercial terms * Contracts * Negotiation * License release and renewal * Partner support¹ ¹ *NDD can support certified partners, especially at the beginning of the relationship.* #### **Professional Services (PS)** Alternatively, NDD offers **Professional Services (PS)**, at an additional cost, to support: * Installations * Customizations, subject to technical feasibility analysis * Complex projects #### **Environment Assessment** Its purpose is to identify the customer's needs, infrastructure, and the resources available in the environment. This information helps the **Pre-sales** team develop the project and proposal, and is used primarily when formal project documentation is required and/or when NDD performs the installation of the solution through a partner. ##### 📋 [Fill out the form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=0kRxcZ9toUK1bUKvw3U-w846aNzHymBHhEI18wEFAaFUNVBJQkxNWDNJVTRSVzA2Q01SUk1BUFdJVS4u&route=shorturl) **Note** This assessment must be completed for all projects involving customers located in Brazil and Latin America. *** ** * ** *** ## **Quotes \& Pricing** Before sending a proposal to the customer: * Ensure that all components and licensing are correct * Validate the solution architecture * Confirm technical requirements Contact your NDD Sales Executive if you need support with: * Solution validation * Licensing * Professional services * Technical configuration *** ** * ** *** ## **NFR Licenses \& Evaluation** The licenses provided by NDD can be used for: * Demonstrations * Internal lab * Proofs of concept * Technical training ### **Rules** * Maximum quantity: 3 simultaneous licenses * Maximum duration: 30 days each #### **How to request** Contact your NDD Sales Executive. *** ** * ** *** ## **Software Downloads** [![Group 9074.png](https://helpcenter.nddorbix.com/__attachments/a_186def96711dab9aad4b721961fbadd00264aa1bde40bf2712bc1167df0e5a7a/Group%209074.png?cb=4b0c9e2d9c8f5c30909aa69affb0dae8)](https://resources.nddprint.com/) [**https://resources.nddprint.com/**](https://resources.nddprint.com/) If you do not yet have access, send an email to **atendimentodevices@ndd.tech** with the following information: * Full name * Corporate e-mail * Company * Contact phone number [![Group 9073.png](https://helpcenter.nddorbix.com/__attachments/a_36213163e765dc69a63353918eac152e17145294c4158a33aa20f9bf66f44b4b/Group%209073.png?cb=a6726d23cfaebb861f9b750bb4f0df50)](https://helpcenter.nddorbix.com/?l=en) [**https://helpcenter.nddorbix.com/**](https://helpcenter.nddorbix.com/?l=en) We recommend using the latest version available. *** ** * ** *** ## **Technical Support** **Note** Before opening a technical support ticket, [**consult the documentation available in the Help Center and use Sindy**](https://helpcenter.nddorbix.com/en/onboarding/Current.md#3) ![image 80-20260603-132453.png](https://helpcenter.nddorbix.com/__attachments/a_b16b3cf9d62a27f4920e996a9cb6d5f14e9be4d9df8c8425095e53fcea76ec19/image%2080-20260603-132453.png?cb=0b886deb9ca94d5beda03eda53521d75) , the AI service, to quickly search for a solution. If you are unsuccessful using these features, proceed with opening a support ticket. Access to the ticket portal varies by region: ### **🌎 Americas** Click **Open support ticket** option, available in the **I need help** section on the Help Center initial page. If you do not yet have access, send an email to **atendimentodevices@ndd.tech** with the following information: * Full name * Corporate e-mail * Company * Contact phone number You can also request the support **welcome kit** by email. #### **🌍 EMEA \& APJ** [**https://nddtech-emea.freshdesk.com/**](https://nddtech-emea.freshdesk.com/support/home/) If you do not yet have access, send an email to **support.devices@ndd.tech**with the following information: * Full name * Corporate email * Company * Contact phone number #### **Mandatory information in the ticket** * Customer name * Product and version * System logs * Detailed description of the problem * Screenshot (if applicable) #### **FAQs about the Americas service portal** Why was the service portal updated? The service portal (tickets) was updated to provide a more modern, intuitive, and efficient experience, offering improvements in opening, tracking, and managing service requests. What is the new service portal? The new service portal is the platform used to centralize and simplify request management. Through it, you can open, track, and manage support tickets conveniently, with a modern, intuitive interface and features that provide greater agility, transparency, and efficiency in service. How do I access the new service portal? **Via the link** : access [++**https://supportdevices.ndd.tech/**++](https://supportdevices.ndd.tech/), select the **Device solutions** category, choose the product for which you need support, and click the **Help Center: ask questions or open a ticket** option. The Help Center will open. **Via the Help Center** : before opening a ticket, consult the documentation available in the Help Center and use **Sindy** ![image 80-20260603-132453.png](https://helpcenter.nddorbix.com/__attachments/a_b16b3cf9d62a27f4920e996a9cb6d5f14e9be4d9df8c8425095e53fcea76ec19/image%2080-20260603-132453.png?cb=0b886deb9ca94d5beda03eda53521d75) , the AI-powered support assistant, to quickly search for a solution. If you cannot find the answer to your question, proceed to open a support ticket. To do this, locate the **Open support ticket** option, available in the **I need help** section on the Help Center initial page. When you click this option, you will be redirected to the service portal, where you can submit new tickets and track your requests. How do I request my login credentials for the service portal? Send an email to **atendimentodevices@ndd.tech** providing the following information: * Full name * Corporate email address, which will be used as your login * Company * Contact phone number How do I obtain access to the service portal for the first time? After requesting your login, you will receive an email for configuration of your initial password for the platform. This email will also include your login, which is the corporate email address you provided during registration. After setting your password, simply go to the service portal URL and access it for the first time. I forgot my login or password for the service portal. What should I do? Your login for the service portal is the corporate email address you provided during registration. To reset your password: 1. Access the customer service portal's initial screen 2. Click on **I forgot my password** 3. Enter your corporate email address 4. Check the email you received and follow the instructions to create a new password If the email is not recognized or you have not received the access instructions, please send an email to **atendimentodevices@ndd.tech**. How do I request a change to permissions on the customer service portal? Send an email to **atendimentodevices@ndd.tech** listing the users and the permissions that need to be modified. How do I open a new ticket on the service portal? Click on **New Ticket**, select the desired service, fill in the mandatory fields, and send your request. How do I choose the correct ticket category? The service portal features a service catalog organized by categories: NDD Orbix, NDD Print 360, and NDD Print MPS. Select the option that best represents your need, fill in the mandatory fields, and complete the creation of your ticket. Can I attach files to the ticket? Yes. You can attach images, documents, reports, and other evidence to assist in analyzing the request. On the tickets screen, there is an option to attach files; simply click this option and select the file to send. How do I track the progress of a ticket? Access the **Ticket List** menu and select the ticket for which you do not have any information. You will be able to view the status, interaction history, assigned agents, and service updates. How do I respond to a request made by the support team? Open the desired ticket, use the **New Action** field, and enter your response directly in the request. Will I receive notifications about updates? Yes. The system can send email notifications whenever there are updates, comments, or changes to the ticket's status, in addition to all tracking via the platform interface. What do the ticket statuses mean? * **Not Started:** the request has been logged, but service has not yet begun. * **In Progress:** the ticket is being processed by the responsible team. * **Awaiting Requestor's Input:** there is pending information that needs to be provided by the requestor. * **Awaiting NDD Sales Department:** service depends on a sales decision to proceed. * **Awaiting Approval:** your approval request has been forwarded to the responsible department and is awaiting the completion of analysis and approval. * **Open ticket in development:** an internal ticket has been opened for the development team to analyze and correct the identified issue. * **Scheduled date with the Provider/customer:**a date and time have been scheduled to address the ticket. * **Testing in progress (Partner/customer):** awaiting results of the tests submitted for execution in the environment, in accordance with the analysis and guidelines provided in the ticket. * **Open request in products:** your request has been forwarded to the product team and is awaiting evaluation and resolution by the responsible department. * **Completed:** the ticket has been closed. How do I find a specific ticket? Use the search bar by ticket number or title. Can I view old tickets? Yes. Tickets can be viewed in the ticket list area by configuring the filter to display closed tickets. Can I reopen a closed ticket? Yes. You can reopen a closed ticket within 10 calendar days of its closure. To do so, you must provide a justification describing the reason for reopening it. What happens if I don't respond to a ticket that is awaiting my response? After a period of 15 calendar days without interaction, the ticket will be closed due to lack of response. Can I rate the service I received? Yes. After the ticket is closed, a satisfaction survey will be sent to your email to perform an evaluation of the service provided. Does the new service portal change my service channels? No. The service portal becomes the main channel for opening and tracking requests. What should I do if I find an error on the service portal? Forward an email with evidence to **atendimentodevices@ndd.tech**. Can I access the service portal on my mobile phone? Yes. The service portal can be accessed via browsers on smartphones and tablets. *** ** * ** *** ## **Quick Contacts** **Your first point of contact should always be your NDD Sales Executive.** If you need additional support, please contact us at the following e-mails: ### **🌎 Americas** * Technical support and configurations: **atendimentodevices@ndd.tech** * Licensing, pricing, and quotes: **NDD Sales Executive email** #### **🌍 EMEA \& APJ** * Technical support and configurations: **support.devices@ndd.tech** * Licensing, pricing, and quotes: **saleseurope@nddprint.com** Last updated: September 03, 2026 --- version: "Current" language: "es" --- # Onboarding ## **¡Bienvenidos!** Esta guía se ha creado para acelerar su proceso y garantizar que tenga claridad sobre los entrenamientos, los procesos, los recursos y los contactos disponibles. ### **🎯 Objetivo** Ayudarle a encontrar rápidamente todo lo que necesita para: * Implementar * Dar soporte * Vender * Ampliar sus oportunidades con las soluciones de NDD #### **🧭 Primeros Pasos** Si es un nuevo distribuidor, le recomendamos seguir los siguientes pasos: 1. [Conocer los productos de NDD](https://helpcenter.nddorbix.com/es/onboarding/Current.md#1) 2. [Solicitar acceso a la NDD Academy, y realizar los entrenamientos técnicos y comerciales](https://helpcenter.nddorbix.com/es/onboarding/Current.md#2) 3. [Navegar por el Help Center](https://helpcenter.nddorbix.com/es/onboarding/Current.md#3) 4. [Coordinar expectativas y estrategias con tu Ejecutivo Comercial de NDD](https://helpcenter.nddorbix.com/es/onboarding/Current.md#4) 5. [Solicitar licencias NFR para laboratorio y demostraciones](https://helpcenter.nddorbix.com/es/onboarding/Current.md#6) 6. [Conocer los portales de descarga y soporte](https://helpcenter.nddorbix.com/es/onboarding/Current.md#7) En las siguientes secciones, encontrará todas las instrucciones necesarias para seguir estos pasos. #### **🤝 Nuestro Compromiso** NDD cree en las asociaciones a largo plazo. Nuestro compromiso es: * Capacitar a su equipo * Brindar apoyo técnico cuando sea necesario * Garantizar procesos claros y estructurados * Promover el crecimiento conjunto Nuestro propósito es hacer que el distribuidor sea cada vez más autosuficiente. *** ** * ** *** ## **Productos** NDD, en la vertical de Dispositivos, ofrece dos productos: * **NDD Print** * **NDD Orbix** Para sacar el máximo partido a su experiencia, es importante conocer las capacidades y funcionalidades de cada producto según su contratación. ### **Explora los productos** [![Group 9074.png](https://helpcenter.nddorbix.com/__attachments/a_996ab6a8c501ecb8dd326c59a489833d4bdea0574d4b4b220fb63687ccfd437d/Group%209074.png?cb=4b0c9e2d9c8f5c30909aa69affb0dae8)](https://helpcenter.nddprint.com/es/manual-nddprint-planningguide/Current) Conoce los módulos y recursos disponibles: [**https://helpcenter.nddprint.com/es/manual-nddprint-planningguide/Current**](https://helpcenter.nddprint.com/es/manual-nddprint-planningguide/Current) [![Group 9073.png](https://helpcenter.nddorbix.com/__attachments/a_8ea0528a76a85e5b393e32407bda18aa53e92e5932142a3b4585175620f4aa0d/Group%209073.png?cb=a6726d23cfaebb861f9b750bb4f0df50)](https://helpcenter.nddorbix.com/es/discover/Current) Conoce los módulos y recursos disponibles: [**https://helpcenter.nddorbix.com/es/discover/Current**](https://helpcenter.nddorbix.com/es/discover/Current) *** ** * ** *** ## **Entrenamientos (NDD Academy)** NDD Academy es la plataforma oficial de entrenamientos de NDD, donde encontrarás todos los cursos, formaciones y certificaciones sobre los productos. ### **Enlace de acceso** [**https://nddacademy.kubolxp.com.br/**](https://nddacademy.kubolxp.com.br/?linguagem=es-es) #### **Quién puede acceder** El acceso es exclusivo para distribuidores y clientes de NDD. #### **Entrenamientos disponibles** [![Group 9074.png](https://helpcenter.nddorbix.com/__attachments/a_996ab6a8c501ecb8dd326c59a489833d4bdea0574d4b4b220fb63687ccfd437d/Group%209074.png?cb=4b0c9e2d9c8f5c30909aa69affb0dae8)](https://helpcenter.nddprint.com/es/treinamentos/Current) Descubre cuáles son los entrenamientos disponibles para NDD Print 360 y NDD Print MPS: [**https://helpcenter.nddprint.com/es/treinamentos/Current**](https://helpcenter.nddprint.com/es/treinamentos/Current) [![Group 9073.png](https://helpcenter.nddorbix.com/__attachments/a_8ea0528a76a85e5b393e32407bda18aa53e92e5932142a3b4585175620f4aa0d/Group%209073.png?cb=a6726d23cfaebb861f9b750bb4f0df50)](https://helpcenter.nddorbix.com/es/trainings/Current) Descubre cuáles son los entrenamientos disponibles para NDD Orbix: [**https://helpcenter.nddorbix.com/es/trainings/Current**](https://helpcenter.nddorbix.com/es/trainings/Current) #### **Modalidades** * Formación técnica * Formación comercial * Trillas por producto * Contenido para la certificación #### **Cómo solicitar el acceso** Acceda a [**https://nddacademy.kubolxp.com.br/**](https://nddacademy.kubolxp.com.br/?linguagem=es-es), haga clic en **Crear Registro** y complete los siguientes campos: Nombre Introduce tu nombre. Apellido Introduce tu apellido. Empresa Selecciona tu empresa. **Aviso** Si su empresa no aparece en la lista disponible en el registro, envíe un correo electrónico a **gc.devices@ndd.tech** , con copia a su **Ejecutivo Comercial de NDD**, indicando: * Nombre completo * Correo electrónico corporativo * Empresa Una vez enviada esta información, la empresa y su usuario quedarán registrados, sin necesidad de continuar con el registro a través del sitio. Perfil Seleccione **PARCEIRO-DISPOSITIVOS (es-ES)**. Idioma Seleccione tu idioma preferido. E-mail corporativo Introduce tu correo electrónico corporativo. **Aviso** No se aceptarán registros con correos electrónicos personales. Es obligatorio utilizar su correo electrónico corporativo. Contraseña Introduce tu contraseña de acceso. Al final, haga clic en **Registrar**. Después de enviar la solicitud, nuestro equipo analizará la información. Si se aprueba el registro, recibirá la confirmación en el correo electrónico corporativo que proporcionó al registrarse. *** ** * ** *** ## **Base de Conocimiento (Help Center)** El Help Center es el espacio centralizado de NDD donde se encuentra toda la documentación y la base de conocimiento del producto. Además de los artículos, tienes a tu disposición a **Sindy** ![image 80-20260603-132453.png](https://helpcenter.nddorbix.com/__attachments/a_5f87e1fc4419555594bc4b2d57fc4b1462436a572fdf3134e3f7f9545477ac9e/image%2080-20260603-132453.png?cb=0b886deb9ca94d5beda03eda53521d75) , una inteligencia artificial entrenada para responder rápidamente a tus preguntas, ayudarte a encontrar información en la documentación y agilizar tu aprendizaje y la asistencia técnica. ### **Enlace de acceso** [![Group 9074.png](https://helpcenter.nddorbix.com/__attachments/a_996ab6a8c501ecb8dd326c59a489833d4bdea0574d4b4b220fb63687ccfd437d/Group%209074.png?cb=4b0c9e2d9c8f5c30909aa69affb0dae8)](https://helpcenter.nddprint.com/) Accede al Help Center: [**https://helpcenter.nddprint.com/**](https://helpcenter.nddprint.com/?l=es) [![Group 9073.png](https://helpcenter.nddorbix.com/__attachments/a_8ea0528a76a85e5b393e32407bda18aa53e92e5932142a3b4585175620f4aa0d/Group%209073.png?cb=a6726d23cfaebb861f9b750bb4f0df50)](https://helpcenter.nddorbix.com/?l=es) Accede al Help Center: [**https://helpcenter.nddorbix.com/**](https://helpcenter.nddorbix.com/?l=es) *** ** * ** *** ## **Ventas \& Preventas** ### **Ejecutivo Técnico de Negocios (Preventas)** Responsable de: * Ayuda en la definición de la arquitectura técnica * Validación de configuraciones * Apoyo en la realización de POC * Demostraciones técnicas * Análisis de RFP y licitaciones * Apoyo en respuestas técnicas de RFP y licitaciones * Cotización de horas para la realización de servicios * Entrenamiento técnico de nuevos distribuidores * Participación en eventos en persona con distribuidores * Presentaciones técnicas de las soluciones Cuándo involucrar al equipo de Preventas: * Proyectos estratégicos * Necesidad de validación técnica * Pruebas de concepto (POC) * RFP o licitaciones * Dudas sobre arquitectura Recomendamos involucrarlo lo antes posible en el ciclo de la oportunidad. #### **Ejecutivo Comercial (Ventas)** Responsable de: * Presupuestos * Condiciones comerciales * Contratos * Negociación * Liberación y renovación de licencias * Apoyo al distribuidor¹ ¹ *NDD puede apoyar a los distribuidores certificados, especialmente al inicio de la relación.* #### **Servicios Profesionales (PS)** Como alternativa, NDD ofrece **Servicios Profesionales (PS)**, con un coste adicional, para ayudar en: * Instalaciones * Personalizaciones, sujetas a análisis de viabilidad técnica * Proyectos complejos #### **Análisis del Entorno** Su objetivo es identificar las necesidades del cliente, su infraestructura y los recursos disponibles en el entorno. Esta información ayuda al equipo de **Preventas**a elaborar el proyecto y la propuesta, y se utiliza principalmente cuando es necesaria una documentación formal del proyecto y/o cuando la instalación de la solución la lleva a cabo NDD a través de un socio. ##### 📋 [Rellena el formulario](https://forms.cloud.microsoft/pages/responsepage.aspx?id=0kRxcZ9toUK1bUKvw3U-w846aNzHymBHhEI18wEFAaFUNVBJQkxNWDNJVTRSVzA2Q01SUk1BUFdJVS4u&route=shorturl) **Observación** Este levantamiento debe rellenarse para todos los proyectos de clientes ubicados en Brasil y en América Latina. *** ** * ** *** ## **Presupuestos \& Precios** Antes de enviar la propuesta al cliente: * Asegúrese de que todos los componentes y licencias sean correctos * Valide la arquitectura de la solución * Confirme los requisitos técnicos Póngase en contacto con su Ejecutivo Comercial de NDD si necesita ayuda con: * Validación de la solución * Licencias * Servicios profesionales * Configuración técnica *** ** * ** *** ## **Licencias NFR \& Evaluación** Las licencias que ofrece NDD pueden utilizarse para: * Demostraciones * Laboratorio interno * Pruebas de concepto * Formación técnica ### **Reglas** * Cantidad máxima: 3 licencias simultáneas * Duración máxima: 30 días cada una #### **Cómo solicitar** Póngase en contacto con su Ejecutivo Comercial de NDD. *** ** * ** *** ## **Descargas de Software** [![Group 9074.png](https://helpcenter.nddorbix.com/__attachments/a_996ab6a8c501ecb8dd326c59a489833d4bdea0574d4b4b220fb63687ccfd437d/Group%209074.png?cb=4b0c9e2d9c8f5c30909aa69affb0dae8)](https://resources.nddprint.com/) [**https://resources.nddprint.com/**](https://resources.nddprint.com/) Si aún no tiene acceso, envíe un correo electrónico a **atendimentodevices@ndd.tech** indicando: * Nombre completo * Correo electrónico corporativo * Empresa * Teléfono de contacto [![Group 9073.png](https://helpcenter.nddorbix.com/__attachments/a_8ea0528a76a85e5b393e32407bda18aa53e92e5932142a3b4585175620f4aa0d/Group%209073.png?cb=a6726d23cfaebb861f9b750bb4f0df50)](https://helpcenter.nddorbix.com/?l=es) [**https://helpcenter.nddorbix.com/**](https://helpcenter.nddorbix.com/?l=es) Recomendamos utilizar la versión más reciente disponible. *** ** * ** *** ## **Soporte Técnico** **Observación** Antes de abrir un ticket de soporte técnico, [**consulte la documentación disponible en el Help Center y utilice Sindy**](https://helpcenter.nddorbix.com/es/onboarding/Current.md#3) ![image 80-20260603-132453.png](https://helpcenter.nddorbix.com/__attachments/a_5f87e1fc4419555594bc4b2d57fc4b1462436a572fdf3134e3f7f9545477ac9e/image%2080-20260603-132453.png?cb=0b886deb9ca94d5beda03eda53521d75) , la IA de atención al cliente, para buscar una solución rápidamente. Si no obtiene resultados con éxito con estos recursos, proceda a abrir el ticket de soporte. El acceso al portal de solicitudes varía según la región: ### **🌎 Américas** Haga clic en **Abrir ticket de soporte** , disponible en la categoría **Necesito ayuda** de la página inicial del Help Center Si aún no tiene acceso, envíe un correo electrónico a **atendimentodevices@ndd.tech** indicando: * Nombre completo * Correo electrónico corporativo * Empresa * Teléfono de contacto También puede solicitar el **kit de bienvenida** del soporte por correo electrónico. #### **🌍 EMEA \& APJ** [**https://nddtech-emea.freshdesk.com/**](https://nddtech-emea.freshdesk.com/support/home/) Si aún no tiene acceso, envíe un correo electrónico a **support.devices@ndd.tech**indicando: * Nombre completo * Correo electrónico corporativo * Empresa * Teléfono de contacto #### **Información obligatoria en la llamada** * Nombre del cliente * Producto y versión * Logs del sistema * Descripción detallada del problema * Captura de pantalla (si procede) #### **Preguntas frecuentes sobre el portal de asistencia de las Américas** ¿Por qué se ha modificado el portal de asistencia? El portal de asistencia (tickets) se ha actualizado para ofrecer una experiencia más moderna, intuitiva y eficiente, con mejoras en la apertura, el seguimiento y la gestión de las incidencias. ¿Qué es el nuevo portal de asistencia? El nuevo portal de asistencia es la plataforma utilizada para centralizar y simplificar la gestión de las solicitudes. A través de él, es posible abrir, seguir y gestionar incidencias de forma práctica, contando con una interfaz moderna e intuitiva y recursos que proporcionan más agilidad, transparencia y eficiencia en la atención. ¿Cómo tengo acceso al nuevo portal de asistencia? **A través del enlace** : acceda a [++**https://supportdevices.ndd.tech/**++](https://supportdevices.ndd.tech/), seleccione la categoría **Soluciones de dispositivos** , elija el producto para el que desea asistencia y haga clic en la opción **Help Center: haz preguntas o abre un ticket**. Se abrirá el Help Center. **A través del Help Center** : antes de abrir una solicitud, consulte la documentación disponible en el Help Center y utilice **Sindy** ![image 80-20260603-132453.png](https://helpcenter.nddorbix.com/__attachments/a_5f87e1fc4419555594bc4b2d57fc4b1462436a572fdf3134e3f7f9545477ac9e/image%2080-20260603-132453.png?cb=0b886deb9ca94d5beda03eda53521d75) , la IA de atención al cliente, para buscar una solución rápidamente. Si no encuentra la respuesta a su consulta, continúe con la apertura de la solicitud de asistencia. Para ello, busca la opción **Abrir ticket de soporte** , disponible en la categoría **Necesito ayuda** de la página inicial del Help Center. Al hacer clic en esta opción, se le redirigirá al portal de asistencia, donde podrá registrar nuevas solicitudes y realizar un seguimiento de sus consultas. ¿Cómo solicito mis datos de acceso al portal de asistencia? Envía un correo electrónico a **atendimentodevices@ndd.tech** indicando: * Nombre completo * Correo electrónico corporativo, que se utilizará como login * Empresa * Teléfono de contacto ¿Cómo hago mi primer acceso al portal de asistencia? Tras solicitar tu login, recibirás un correo electrónico para la configuración de tu contraseña de primer acceso a la plataforma. En ese correo electrónico también se indicará tu login, que corresponde al correo electrónico corporativo facilitado en el registro. Una vez que hayas configurado tu contraseña, solo tienes que acceder a la URL del portal de asistencia y realizar tu primer acceso. He olvidado mi login o mi contraseña del portal de asistencia. ¿Qué debo hacer? El login del portal de asistencia es el correo electrónico corporativo facilitado en el momento del registro. Para restablecer la contraseña: 1. Accede a la pantalla inicial del portal de asistencia 2. Haz clic en **He olvidado mi contraseña** 3. Introduce tu correo electrónico corporativo de login 4. Accede al correo electrónico recibido y sigue las instrucciones para crear una nueva contraseña Si no se reconoce el correo electrónico o no has recibido las instrucciones de acceso, envía un correo electrónico a **atendimentodevices@ndd.tech**. ¿Cómo solicitar un cambio de permisos en el portal de asistencia? Envía un correo electrónico a **atendimentodevices@ndd.tech** indicando los usuarios y los permisos que deben modificarse. ¿Cómo abrir una nueva solicitud en el portal de asistencia? Haga clic en **Nueva Solicitud**, seleccione el servicio deseado, rellene los campos obligatorios y envíe su solicitud. ¿Cómo elegir la categoría correcta de la solicitud? El portal de asistencia presenta un catálogo de servicios organizado por categorías, que son NDD Orbix, NDD Print 360 y NDD Print MPS. Seleccione la opción que mejor se adapte a sus necesidades, rellene los campos obligatorios y finalice la apertura de su solicitud. ¿Puedo adjuntar archivos a la solicitud? Sí. Es posible adjuntar imágenes, documentos, informes y otras pruebas que ayuden en el análisis de la solicitud. En la pantalla de solicitudes dispone de la opción \<\\>; solo tiene que hacer clic en ella y seleccionar el archivo que desea enviar. ¿Cómo puedo seguir el estado de una solicitud? Acceda al menú **Lista de Solicitudes** y seleccione la solicitud sobre la que desea obtener información. Podrá visualizar el estado, el histórico de interacciones, los responsables y las actualizaciones del servicio. ¿Cómo responder a una solicitud realizada por el equipo de soporte? Abre la solicitud deseada, utiliza el campo **Nuevo trámite** y registra tu respuesta directamente en la solicitud. ¿Recibiré notificaciones sobre las actualizaciones? Sí. El sistema puede enviar notificaciones por correo electrónico cada vez que haya movimientos, comentarios o cambios en el estado de la solicitud, además de todo el seguimiento a través de la interfaz de la plataforma. ¿Qué significan los estados de las incidencias? * **Sin iniciar:** la solicitud se ha registrado, pero aún no se ha iniciado la gestión. * **En gestión:** la incidencia está siendo tratada por el equipo responsable. * **A la espera de la decisión del solicitante:** hay alguna información pendiente que debe proporcionar el solicitante. * **A la espera del departamento comercial de NDD:** la gestión depende de una decisión comercial para continuar. * **En espera de homologación:** su solicitud de homologación se ha enviado al departamento responsable y está a la espera de que concluyan los análisis y se apruebe. * **Incidencia abierta en desarrollo:** se ha abierto una incidencia interna para que el departamento de desarrollo realice el análisis y la corrección del comportamiento identificado. * **Fecha programada con el distribuidor/cliente:**se ha programado una fecha y una hora para atender la incidencia. * **Realización de pruebas (socio/cliente):** a la espera del resultado de las pruebas enviadas para su ejecución en el entorno, de acuerdo con los análisis y las orientaciones facilitadas en la incidencia. * **Solicitud abierta en productos:** su solicitud se ha enviado al equipo de productos y está pendiente de evaluación y resolución por parte del área responsable. * **Concluido:** la solicitud se ha cerrado. ¿Cómo localizar una solicitud específica? Utilice la barra de búsqueda por número de solicitud o título. ¿Puedo visualizar tickets antiguos? Sí. Los tickets se pueden visualizar a través del área de la lista de tickets, configurando el filtro para mostrar los tickets cerrados. ¿Puedo reabrir una solicitud cerrada? Sí. Es posible reabrir una solicitud cerrada en un plazo de hasta 10 días naturales tras su cierre. Para ello, es necesario indicar una justificación que describa el motivo de la reapertura. ¿Qué ocurre si no respondo a una solicitud que está pendiente de mi respuesta? Tras un período de 15 días naturales sin interacción, la solicitud se cerrará por falta de respuesta. ¿Puedo valorar la atención recibida? Sí. Una vez concluida la solicitud, se le enviará a su correo electrónico una investigación de reacción para evaluar el servicio prestado. ¿El nuevo portal de asistencia modifica mis canales de atención? No. El portal de asistencia pasa a ser el canal principal para la apertura y el seguimiento de las solicitudes. ¿Qué debo hacer si encuentro algún error en el portal de asistencia? Envía un correo electrónico con pruebas a **atendimentodevices@ndd.tech**. ¿Puedo acceder al portal de asistencia desde el móvil? Sí. Se puede acceder al portal de asistencia a través de navegadores en smartphones y tabletas. *** ** * ** *** ## **Contactos Rápidos** **Su primer punto de contacto debe ser siempre el Ejecutivo Comercial de NDD.** Si necesita ayuda adicional, póngase en contacto con nosotros a través de los siguientes correos electrónicos: ### **🌎 Américas** * Soporte técnico y configuraciones: **atendimentodevices@ndd.tech** * Licencias, precios y cotizaciones: **correo electrónico del Ejecutivo Comercial de NDD** #### **🌍 EMEA \& APJ** * Soporte técnico y configuraciones: **support.devices@ndd.tech** * Licencias, precios y cotizaciones: **saleseurope@nddprint.com** Last updated: September 03, 2026 --- version: "Current" language: "pt" --- # Onboarding ## **Boas-vindas!** Este guia foi criado para acelerar sua jornada e garantir que você tenha clareza sobre treinamentos, processos, recursos e contatos disponíveis. ### **🎯 Objetivo** Ajudar você a encontrar rapidamente tudo o que precisa para: * Implementar * Suportar * Vender * Expandir suas oportunidades com as soluções NDD #### **🧭 Primeiros Passos** Se você é um novo parceiro, recomendamos a seguinte sequência: 1. [Conhecer os produtos NDD](https://helpcenter.nddorbix.com/pt/onboarding/Current.md#1) 2. [Solicitar acesso ao NDD Academy e realizar os treinamentos técnicos e comerciais](https://helpcenter.nddorbix.com/pt/onboarding/Current.md#2) 3. [Navegar pelo Help Center](https://helpcenter.nddorbix.com/pt/onboarding/Current.md#3) 4. [Alinhar expectativas e estratégias com seu Executivo Comercial da NDD](https://helpcenter.nddorbix.com/pt/onboarding/Current.md#4) 5. [Solicitar licenças NFR para laboratório e demonstrações](https://helpcenter.nddorbix.com/pt/onboarding/Current.md#6) 6. [Conhecer os portais de download e suporte](https://helpcenter.nddorbix.com/pt/onboarding/Current.md#7) Nas próximas seções, você encontrará todas as orientações necessárias para seguir essas etapas. #### **🤝 Nosso Compromisso** A NDD acredita em parcerias de longo prazo. Nosso compromisso é: * Capacitar sua equipe * Apoiar tecnicamente quando necessário * Garantir processos claros e estruturados * Promover crescimento conjunto Nosso propósito é tornar o parceiro cada vez mais autossuficiente. *** ** * ** *** ## **Produtos** A NDD, na vertical de Dispositivos, oferece dois produtos: * **NDD Print** * **NDD Orbix** Para aproveitar ao máximo sua experiência, é importante conhecer as capacidades e funcionalidades de cada produto de acordo com a sua contratação. ### **Explore os produtos** [![Group 9074.png](https://helpcenter.nddorbix.com/__attachments/a_1500c0c224e2b294b35dae703747527e6690a2b57d34531a679270fd739e9c4d/Group%209074.png?cb=4b0c9e2d9c8f5c30909aa69affb0dae8)](https://helpcenter.nddprint.com/pt/manual-nddprint-planningguide/Current) Conheça os módulos e recursos disponíveis: [**https://helpcenter.nddprint.com/pt/manual-nddprint-planningguide/Current**](https://helpcenter.nddprint.com/pt/manual-nddprint-planningguide/Current) [![Group 9073.png](https://helpcenter.nddorbix.com/__attachments/a_a497cae07866d626aeda382e501dd2554553491642ae3b7682bea18476124826/Group%209073.png?cb=a6726d23cfaebb861f9b750bb4f0df50)](https://helpcenter.nddorbix.com/pt/discover/Current) Conheça os módulos e recursos disponíveis: [**https://helpcenter.nddorbix.com/pt/discover/Current**](https://helpcenter.nddorbix.com/pt/discover/Current) *** ** * ** *** ## **Treinamentos (NDD Academy)** O NDD Academy é a plataforma oficial de treinamentos da NDD, onde você encontra todos os cursos, capacitações e certificações sobre os produtos. ### **Link de acesso** [**https://nddacademy.kubolxp.com.br/**](https://nddacademy.kubolxp.com.br/) #### **Quem pode acessar** O acesso é exclusivo para parceiros e clientes NDD. #### **Treinamentos disponíveis** [![Group 9074.png](https://helpcenter.nddorbix.com/__attachments/a_1500c0c224e2b294b35dae703747527e6690a2b57d34531a679270fd739e9c4d/Group%209074.png?cb=4b0c9e2d9c8f5c30909aa69affb0dae8)](https://helpcenter.nddprint.com/pt/treinamentos/Current) Saiba quais treinamentos estão disponíveis para o NDD Print 360 e NDD Print MPS: [**https://helpcenter.nddprint.com/pt/treinamentos/Current**](https://helpcenter.nddprint.com/pt/treinamentos/Current) [![Group 9073.png](https://helpcenter.nddorbix.com/__attachments/a_a497cae07866d626aeda382e501dd2554553491642ae3b7682bea18476124826/Group%209073.png?cb=a6726d23cfaebb861f9b750bb4f0df50)](https://helpcenter.nddorbix.com/pt/trainings/Current) Saiba quais treinamentos estão disponíveis para o NDD Orbix: [**https://helpcenter.nddorbix.com/pt/trainings/Current**](https://helpcenter.nddorbix.com/pt/trainings/Current) #### **Modalidades** * Formação técnica * Formação comercial * Trilhas por produto * Conteúdo para certificação #### **Como solicitar acesso** Acesse [**https://nddacademy.kubolxp.com.br/**](https://nddacademy.kubolxp.com.br/), clique em **Criar Cadastro** e preencha os seguintes campos: Nome Insira seu nome. Sobrenome Insira seu sobrenome. Empresa Selecione sua empresa. **Aviso** Caso sua empresa não conste na lista disponível no cadastro, envie um e-mail para **gc.devices@ndd.tech** , com cópia para seu **Executivo Comercial da NDD**, informando: * Nome completo * E-mail corporativo * Empresa Após o envio dessas informações, a empresa e o seu usuário serão cadastrados, não sendo necessário seguir com o cadastro pelo site. Perfil Selecione **PARCEIRO-DISPOSITIVOS (pt-BR)**. Idioma Selecione seu idioma de preferência. E-mail corporativo Insira seu e-mail corporativo. **Aviso** Cadastros com e-mails pessoais não serão aceitos. Utilize obrigatoriamente seu e-mail corporativo. Senha Insira sua senha de acesso. Ao final, clique em **Cadastrar**. Após o envio da solicitação, nosso time realizará a análise das informações. Se o cadastro for aprovado, você receberá a confirmação no e-mail corporativo informado no momento do registro. *** ** * ** *** ## **Base de Conhecimento (Help Center)** O Help Center é o espaço centralizado da NDD para toda a documentação e base de conhecimento do produto. Além dos artigos, você conta com a **Sindy** ![image 80-20260603-132453.png](https://helpcenter.nddorbix.com/__attachments/a_d2654e155dfc88381e5c120206f0f435c3e5195845908952416e45528ad3bb72/image%2080-20260603-132453.png?cb=0b886deb9ca94d5beda03eda53521d75) , uma inteligência artificial treinada para responder suas dúvidas rapidamente, ajudar a localizar informações na documentação e agilizar seu aprendizado e suporte. ### **Link de acesso** [![Group 9074.png](https://helpcenter.nddorbix.com/__attachments/a_1500c0c224e2b294b35dae703747527e6690a2b57d34531a679270fd739e9c4d/Group%209074.png?cb=4b0c9e2d9c8f5c30909aa69affb0dae8)](https://helpcenter.nddprint.com/) Acesse o Help Center: [**https://helpcenter.nddprint.com/**](https://helpcenter.nddprint.com/) [![Group 9073.png](https://helpcenter.nddorbix.com/__attachments/a_a497cae07866d626aeda382e501dd2554553491642ae3b7682bea18476124826/Group%209073.png?cb=a6726d23cfaebb861f9b750bb4f0df50)](https://helpcenter.nddorbix.com/) Acesse o Help Center: [**https://helpcenter.nddorbix.com/**](https://helpcenter.nddorbix.com/) *** ** * ** *** ## **Vendas \& Pré-vendas** ### **Executivo Técnico de Negócios (Pre-sales)** Responsável por: * Auxílio na definição da arquitetura técnica * Validação de configurações * Apoio na realização de POCs * Demonstrações técnicas * Análise de RFPs e licitações * Apoio em respostas técnicas de RFPs e licitações * Cotação de horas para realização de serviços * Treinamento técnico de novos parceiros * Participação de eventos presenciais com parceiros * Apresentações técnicas das soluções Quando envolver o Pre-sales: * Projetos estratégicos * Necessidade de validação técnica * Provas de conceito (POCs) * RFPs ou licitações * Dúvidas sobre arquitetura Recomendamos envolvê-lo o mais cedo possível no ciclo da oportunidade. #### **Executivo Comercial (Sales)** Responsável por: * Cotações * Condições comerciais * Contratos * Negociação * Liberação e renovação de licenças * Apoio ao parceiro¹ ¹ *A NDD pode apoiar parceiros certificados, especialmente no início do relacionamento.* #### **Serviços Profissionais (PS)** Como alternativa, a NDD disponibiliza **Serviços Profissionais (PS)**, mediante custo adicional, para apoiar em: * Instalações * Customizações, sujeitas à análise de viabilidade técnica * Projetos complexos #### **Levantamento de Ambiente** Tem como objetivo identificar as necessidades do cliente, sua infraestrutura e os recursos disponíveis no ambiente. Essas informações auxiliam o time de **Pré-vendas** na elaboração do projeto e da proposta, sendo utilizadas principalmente quando houver necessidade de documentação formal do projeto e/ou quando a instalação da solução for realizada pela NDD por meio do parceiro. ##### 📋 [Preencha o formulário](https://forms.cloud.microsoft/pages/responsepage.aspx?id=0kRxcZ9toUK1bUKvw3U-w846aNzHymBHhEI18wEFAaFUNVBJQkxNWDNJVTRSVzA2Q01SUk1BUFdJVS4u&route=shorturl) **Observação** Este levantamento deve ser preenchido para todos os projetos de clientes localizados no Brasil e na América Latina. *** ** * ** *** ## **Orçamentos \& Preços** Antes de enviar proposta ao cliente: * Garanta que todos os componentes e licenciamento estejam corretos * Valide a arquitetura da solução * Confirme os requisitos técnicos Entre em contato com seu Executivo Comercial da NDD se precisar de apoio em: * Validação da solução * Licenciamento * Serviços profissionais * Configuração técnica *** ** * ** *** ## **Licenças NFR \& Avaliação** As licenças disponibilizadas pela NDD podem ser utilizadas para: * Demonstrações * Laboratório interno * Provas de conceito * Capacitação técnica ### **Regras** * Quantidade máxima: 3 licenças simultâneas * Duração máxima: 30 dias cada #### **Como solicitar** Entre em contato com seu Executivo Comercial da NDD. *** ** * ** *** ## **Downloads de Software** [![Group 9074.png](https://helpcenter.nddorbix.com/__attachments/a_1500c0c224e2b294b35dae703747527e6690a2b57d34531a679270fd739e9c4d/Group%209074.png?cb=4b0c9e2d9c8f5c30909aa69affb0dae8)](https://resources.nddprint.com/) [**https://resources.nddprint.com/**](https://resources.nddprint.com/) Caso ainda não tenha acesso, envie um e-mail para **atendimentodevices@ndd.tech** informando: * Nome completo * E-mail corporativo * Empresa * Telefone de contato [![Group 9073.png](https://helpcenter.nddorbix.com/__attachments/a_a497cae07866d626aeda382e501dd2554553491642ae3b7682bea18476124826/Group%209073.png?cb=a6726d23cfaebb861f9b750bb4f0df50)](https://helpcenter.nddorbix.com/) [**https://helpcenter.nddorbix.com/**](https://helpcenter.nddorbix.com/) Recomendamos utilizar a versão mais recente disponível. *** ** * ** *** ## **Suporte Técnico** **Observação** Antes de abrir um chamado de suporte técnico, [**consulte a documentação disponível no Help Center e utilize a Sindy**](https://helpcenter.nddorbix.com/pt/onboarding/Current.md#3) ![image 80-20260603-132453.png](https://helpcenter.nddorbix.com/__attachments/a_d2654e155dfc88381e5c120206f0f435c3e5195845908952416e45528ad3bb72/image%2080-20260603-132453.png?cb=0b886deb9ca94d5beda03eda53521d75) , a IA de atendimento, para buscar uma solução de forma rápida. Caso não obtenha sucesso por meio desses recursos, prossiga com a abertura do chamado de suporte. O acesso ao portal de chamados varia conforme a região: ### **🌎 Américas** Clique em **Abrir ticket de chamado** , disponível na categoria **Preciso de ajuda** da página inicial do Help Center. Caso ainda não tenha acesso, envie um e-mail para **atendimentodevices@ndd.tech** informando: * Nome completo * E-mail corporativo * Empresa * Telefone de contato Você também pode solicitar o **kit de boas-vindas** do suporte pelo e-mail. #### **🌍 EMEA \& APJ** [**https://nddtech-emea.freshdesk.com/**](https://nddtech-emea.freshdesk.com/support/home/) Caso ainda não tenha acesso, envie um e-mail para **support.devices@ndd.tech**informando: * Nome completo * E-mail corporativo * Empresa * Telefone de contato #### **Informações obrigatórias no chamado** * Nome do cliente * Produto e versão * Logs do sistema * Descrição detalhada do problema * Print da tela (se aplicável) #### **FAQs sobre o portal de atendimentos das Américas** Por que o portal de atendimentos foi alterado? O portal de atendimentos (chamados) foi atualizado para proporcionar uma experiência mais moderna, intuitiva e eficiente, oferecendo melhorias na abertura, acompanhamento e gerenciamento de chamados. O que é o novo portal de atendimentos? O novo portal de atendimentos é a plataforma utilizada para centralizar e simplificar a gestão de solicitações. Por meio dele, é possível abrir, acompanhar e gerenciar chamados de forma prática, contando com uma interface moderna, intuitiva e recursos que proporcionam mais agilidade, transparência e eficiência no atendimento. Como acesso o novo portal de atendimentos? **Pelo link** : acesse [**https://supportdevices.ndd.tech/**](https://supportdevices.ndd.tech/), selecione a categoria **Soluções de dispositivos** , escolha o produto para o qual deseja suporte e clique na opção **Help Center: tire dúvidas ou abra um chamado**. O Help Center será aberto. **Pelo Help Center** : antes de abrir um chamado, consulte a documentação disponível no Help Center e utilize a **Sindy** ![image 80-20260603-132453.png](https://helpcenter.nddorbix.com/__attachments/a_d2654e155dfc88381e5c120206f0f435c3e5195845908952416e45528ad3bb72/image%2080-20260603-132453.png?cb=0b886deb9ca94d5beda03eda53521d75) , a IA de atendimento, para buscar uma solução de forma rápida. Caso não encontre a resposta para sua necessidade, prossiga com a abertura do chamado de suporte. Para isso, localize a opção **Abrir ticket de chamado** , disponível na categoria **Preciso de ajuda** da página inicial do Help Center. Ao clicar nessa opção, você será redirecionado para o portal de atendimentos, onde poderá registrar novos chamados e acompanhar suas solicitações. Como solicitar o meu login ao portal de atendimentos? Envie um e-mail para **atendimentodevices@ndd.tech** informando: * Nome completo * E-mail corporativo, que será utilizado como login * Empresa * Telefone de contato Como faço meu primeiro acesso ao portal de atendimentos? Após a solicitação do seu login, você receberá um e-mail para configuração da sua senha de primeiro acesso na plataforma. Nesse e-mail também estará descrito o seu login, que corresponde ao e-mail corporativo informado no cadastro. Depois de cadastrar a sua senha, basta acessar a URL do portal de atendimentos e realizar o seu primeiro acesso. Esqueci meu login ou minha senha do portal de atendimentos. O que devo fazer? O login do portal de atendimentos é o e-mail corporativo informado no momento do cadastro. Para redefinir a senha: 1. Acesse a tela inicial do portal de atendimentos 2. Clique em **Esqueci minha senha** 3. Informe seu e-mail corporativo de login 4. Acesse o e-mail recebido e siga as instruções para criar uma nova senha Se o e-mail não for reconhecido ou você não tiver recebido as instruções de acesso, envie um e-mail para **atendimentodevices@ndd.tech**. Como solicitar a alteração de permissões no portal de atendimentos? Envie um e-mail para **atendimentodevices@ndd.tech** informando os usuários e as permissões que devem ser modificadas. Como abrir um novo chamado no portal de atendimentos? Clique em **Novo Chamado**, selecione o serviço desejado, preencha os campos obrigatórios e envie sua solicitação. Como escolher a categoria correta do chamado? O portal de atendimentos apresenta um catálogo de serviços organizado por categorias, sendo elas NDD Orbix, NDD Print 360 e NDD Print MPS. Selecione a opção que melhor representa sua necessidade, preencha os campos obrigatórios e conclua a abertura do seu chamado. Posso anexar arquivos ao chamado? Sim. É possível anexar imagens, documentos, relatórios e demais evidências que auxiliem na análise da solicitação. Na tela de chamados possui a opção e anexar arquivos, basta clicar nessa opção e selecionar o arquivo para envio. Como acompanhar o andamento de um chamado? Acesse o menu **Lista de Chamados**e selecione o chamado que deseja informações. Será possível visualizar o status, histórico de interações, responsáveis e atualizações do atendimento. Como responder uma solicitação feita pela equipe de suporte? Abra o chamado desejado, utilize o campo de **Novo tramite** e registre sua resposta diretamente na solicitação. Receberei notificações sobre atualizações? Sim. O sistema pode enviar notificações por e-mail sempre que houver movimentações, comentários ou alterações no status do chamado, além de todo o acompanhamento via interface da plataforma. O que significam os status dos chamados? * **Não iniciado:** a solicitação foi registrada, mas o atendimento ainda não foi iniciado. * **Em Atendimento:** o chamado está sendo tratado pela equipe responsável. * **Aguardando definição do solicitante:** há alguma informação pendente que precisa ser fornecida pelo solicitante. * **Aguardando a área comercial da NDD:** o atendimento depende de uma definição comercial para sequência. * **Aguardando Homologação:** a sua solicitação de homologação foi encaminhada à área responsável e aguarda a conclusão das análises e a liberação. * **Chamado aberto em desenvolvimento:**foi aberto um chamado interno para a área de desenvolvimento realizar a análise e a correção do comportamento identificado. * **Data programada com o Provedor/cliente:**foi programada uma data e horário para atendimento do chamado. * **Realização de testes (Parceiro/cliente):** aguardando resultado dos testes repassados para execução no ambiente, de acordo com as análises e orientações repassadas no chamado. * **Solicitação aberta em produtos:** a sua solicitação foi encaminhada à equipe de produtos e aguarda avaliação e definição da área responsável. * **Concluído:** o chamado finalizado. Como localizar um chamado específico? Utilize a barra de pesquisa por número do chamado ou título. Posso visualizar chamados antigos? Sim. Os chamados podem ser consultados através da área de lista de chamados, configurando o filtro para apresentação dos chamados encerrados. Posso reabrir um chamado encerrado? Sim. É possível reabrir um chamado encerrado em até 10 dias corridos após sua conclusão. Para isso, é necessário informar uma justificativa que descreva o motivo da reabertura. O que acontece se eu não responder um chamado que está aguardando meu retorno? Após período de 15 dias corridos sem interação, o chamado será encerrado por falta de retorno. Posso avaliar o atendimento recebido? Sim. Após a conclusão do chamado, será disponibilizada em seu e-mail uma pesquisa de satisfação para avaliação do serviço prestado. O novo portal de atendimentos altera meus canais de atendimento? Não. O portal de atendimentos passa a ser o canal principal para abertura e acompanhamento de solicitações. O que devo fazer se encontrar algum erro no portal de atendimentos? Encaminhe um e-mail com evidências para **atendimentodevices@ndd.tech**. Posso acessar o portal de atendimentos pelo celular? Sim. O portal de atendimentos pode ser acessado por navegadores em smartphones e tablets. *** ** * ** *** ## **Contatos Rápidos** **Seu primeiro ponto de contato deve ser sempre o Executivo Comercial da NDD.** Se precisar de apoio adicional, entre em contato através dos e-mails abaixo: ### **🌎 Américas** * Suporte técnico e configurações: **atendimentodevices@ndd.tech** * Licenciamento, preços e cotações: **e-mail do Executivo Comercial da NDD** #### **🌍 EMEA \& APJ** * Suporte técnico e configurações: **support.devices@ndd.tech** * Licenciamento, preços e cotações: **saleseurope@nddprint.com** Last updated: September 03, 2026 --- version: "Current" language: "en" --- # Discover NDD Orbix **NDD Orbix** is a *Workplace as a Service (WaaS)* platform designed to **centralize cloud monitoring and management of printers and various other devices**in a single environment. This 100% online solution is compatible with various browsers and serves small businesses to large corporations globally, offering complete **visibility of the management processes of owned or leased devices**. With NDD Orbix, you can **monitor and manage the health of your entire device fleet**, facilitating more accurate and efficient decision making. The platform also promotes **standardization of operations and cost reduction**, leveraging NDD's *expertise in*equipment monitoring and management. For more information, access [**NDD Orbix**](https://ndd.tech/us/). *** ** * ** *** ## Explore the modules and features Access detailed documentation to better understand the modules and features of NDD Orbix and discover how the platform can drive the sustainability of your business: ![Group 8744.png](https://helpcenter.nddorbix.com/__attachments/a_20cfc5437e5b5b0f60df155993210e2f950c999e83b9dbc7b0cfebf2ee202d09/Group%208744.png?cb=aedd6bde752bce9455c470b2ecfd4c47) ### Platform Essential features of the platform, present in all modules. [Learn more about the module →](https://helpcenter.nddorbix.com/en/essentials/Current.md) **Features:** * [Remote installations management](https://helpcenter.nddorbix.com/en/essentials/Current/remote-installations-management.md) * [User identification and access management](https://helpcenter.nddorbix.com/en/essentials/Current/user-identification-and-access-management.md) * [Integration APIs](https://helpcenter.nddorbix.com/en/essentials/Current/integration-apis.md) * [Customizable dashboards](https://helpcenter.nddorbix.com/en/essentials/Current/customizable-dashboards.md) * [Alert management](https://helpcenter.nddorbix.com/en/essentials/Current/alert-management.md) * [Report generator](https://helpcenter.nddorbix.com/en/essentials/Current/report-generator.md) * [Business analytics](https://helpcenter.nddorbix.com/en/essentials/Current/business-analytics.md) **Need help?** * [FAQ](https://helpcenter.nddorbix.com/en/essentials/Current/faq.md) * [How-to](https://helpcenter.nddorbix.com/en/essentials/Current/how-to.md) * [Troubleshooting](https://helpcenter.nddorbix.com/en/essentials/Current/troubleshooting.md) ![image-20241023-142521.png](https://helpcenter.nddorbix.com/__attachments/a_fa013a27b7434f47947d69a73f9727e26109f7379d7e38b89a6085c8deeec50d/image-20241023-142521.png?cb=13f5dd6e430b5e5f0160f5ff68a9498c) #### Printer Management Features for printer management (meters, supplies, queues, and EcoPrint). [Learn more about the module →](https://helpcenter.nddorbix.com/en/printer-management/Current.md) **Features:** * [Printer inventory and monitoring](https://helpcenter.nddorbix.com/en/printer-management/Current/printer-inventory-and-monitoring.md) * [Printer meter management](https://helpcenter.nddorbix.com/en/printer-management/Current/printer-meter-management.md) * [Printer supplies management](https://helpcenter.nddorbix.com/en/printer-management/Current/printer-supplies-management.md) * [Remote administration of queues and drivers](https://helpcenter.nddorbix.com/en/printer-management/Current/remote-administration-of-queues-and-drivers.md) * [EcoPrint](https://helpcenter.nddorbix.com/en/printer-management/Current/ecoprint.md) **Need help?** * [FAQ](https://helpcenter.nddorbix.com/en/printer-management/Current/faq.md) * [How-to](https://helpcenter.nddorbix.com/en/printer-management/Current/how-to.md) * [Troubleshooting](https://helpcenter.nddorbix.com/en/printer-management/Current/troubleshooting.md) ![Group 9095 (1).png](https://helpcenter.nddorbix.com/__attachments/a_712c0334393f63a6c1b257c9a6702abae045431cfdabdc0b838110fbf3503f32/Group%209095%20(1).png?cb=0c14612dc34a56b98e03cdbc9e4a3900) ##### Automation Devices Management (ADM) Features for managing automation devices, such as thermal printers. [Learn more about the module →](https://helpcenter.nddorbix.com/en/automation-devices-management/Current.md) **Features:** * [Thermal printer inventory and monitoring](https://helpcenter.nddorbix.com/en/automation-devices-management/Current/thermal-printer-inventory-and-monitoring.md) * [Thermal printer odometer management](https://helpcenter.nddorbix.com/en/automation-devices-management/Current/thermal-printer-odometer-management.md) * [Thermal printer supplies management](https://helpcenter.nddorbix.com/en/automation-devices-management/Current/thermal-printer-supplies-management.md) **Need help?** * [FAQ](https://helpcenter.nddorbix.com/en/automation-devices-management/Current/faq.md) * [How-to](https://helpcenter.nddorbix.com/en/automation-devices-management/Current/how-to.md) * [Troubleshooting](https://helpcenter.nddorbix.com/en/automation-devices-management/Current/troubleshooting.md) ![Group 8726 (1).png](https://helpcenter.nddorbix.com/__attachments/a_b47fcc66e5dbc2fa4133acbcbb48333c50d63bbc9eca419e7f5b4d589b810b05/Group%208726%20(1).png?cb=1d053a51be6f80c0900b3293087e68df) ##### Computer Insights Features for managing computers and installed software. [Learn more about the module →](https://helpcenter.nddorbix.com/en/computer-insights/Current.md) **Features:** * [Computer inventory and monitoring](https://helpcenter.nddorbix.com/en/computer-insights/Current/computer-inventory-and-monitoring.md) * [Software inventory and monitoring](https://helpcenter.nddorbix.com/en/computer-insights/Current/software-inventory-and-monitoring.md) **Need help?** * [FAQ](https://helpcenter.nddorbix.com/en/computer-insights/Current/faq.md) * [How-to](https://helpcenter.nddorbix.com/en/computer-insights/Current/how-to.md) * [Troubleshooting](https://helpcenter.nddorbix.com/en/computer-insights/Current/troubleshooting.md) *** ** * ** *** ### Key benefits for your operation NDD Orbix is a r**obust, modern, and internationally recognized platform** offering a number of advantages to our customers: ![image-20241107-124033.png](https://helpcenter.nddorbix.com/__attachments/a_eda82af4db9bf81fe37920528922bf92d22cd1dad83e42797b14fcb4edf0aacd/image-20241107-124033.png?cb=492b947c5c4b063e6157e88d0f5d9a62) #### Data security and protection Ensures data protection through encryption, authentication, and access control, maintaining high standards of security and compliance in all processes. ![image-20241107-123839.png](https://helpcenter.nddorbix.com/__attachments/a_416ae392e798118b6fd08eb5bc89cc7d179dbe2349086e6ac58bb6e80230a57c/image-20241107-123839.png?cb=2e07084806f5f768cec20f81ee5a8e46) ##### Reduced operating costs Reduces expenses by automating processes and managing devices efficiently, with less need for local infrastructure, using unified and self-updating installers. ![image-20241107-123923.png](https://helpcenter.nddorbix.com/__attachments/a_302b183c7b62ddac8c6c410417db3e4dcd5ef64e4a01d2da4cda9a252612d653/image-20241107-123923.png?cb=7f676a6a9e4d096b6c13900c67d401fc) ###### Increased efficiency Centralizes control of devices and supplies, enabling proactive monitoring and better management, while increasing the reliability of operations. ![image-20241107-124257.png](https://helpcenter.nddorbix.com/__attachments/a_a8923ddcf1e5a506ad4973992601153fc2d115769ab422fdee7a942b49c6487d/image-20241107-124257.png?cb=cb8e14e8201d0c6704bd637770766d2e) ###### Broad integration and compatibility Compatible with a variety of manufacturers and devices, allowing for simplified and comprehensive integration. ![image-20241107-124147.png](https://helpcenter.nddorbix.com/__attachments/a_09dc1f3db8098e874810e5bba253bc4eaaa2ba956149274ec499579bf25ea0cc/image-20241107-124147.png?cb=9bce9ba8dfbe317e43b076a7c9224282) ###### Scalable SaaS solution Efficiently manages thousands of devices and users, facilitating service management and expansion with the support of data intelligence. ![image-20241107-124504.png](https://helpcenter.nddorbix.com/__attachments/a_fc598cac2ebca6feee94bf97785e7693b0774d1778e6ff71fa347c0ad19a66ba/image-20241107-124504.png?cb=d1df3f44bf9c049a134170c4fc7eec33) ###### Sustainable practices and ESG Contributes to sustainability by reducing waste and optimizing the use of inputs, promoting a more environmentally friendly and efficient operation. *** ** * ** *** ### What makes our solution different from others ![image-20241107-125050.png](https://helpcenter.nddorbix.com/__attachments/a_13fef8507a3321e821f3c0870652d5d92fef7103ff3d549bc3940de9a24db301/image-20241107-125050.png?cb=04d2663cd4f44818b4ad240b338773d9) #### Single installation agent A single software agent manages multiple features, simplifying the distribution and expansion of functionalities. ![image-20241107-125213.png](https://helpcenter.nddorbix.com/__attachments/a_58ea94f39cba9da90a2cc2d81d4541f020a7807a321ae273cd958d1c716f5b34/image-20241107-125213.png?cb=e6dfde6feeeee66c01de5ff8e5b89b83) ##### Autonomy and control Intuitive interface that provides total visibility and control of features, with multi-level permissions. ![image-20241107-125523.png](https://helpcenter.nddorbix.com/__attachments/a_f181acdfe949bb2ca24df6fe08f9f7c51a2ff6c30620519fd0726b7780e41954/image-20241107-125523.png?cb=af41c21867155315f9bab9e007e70220) ###### Quick and easy activation New features are activated remotely through the portal, without the need for complex manual settings. *** ** * ** *** NDD Orbix offers control, security, and support for the growth of your business, **adapting to your needs and providing greater operational efficiency**. Last updated: July 30, 2026 --- version: "Current" language: "es" --- # Conozca el NDD Orbix **NDD Orbix** es una plataforma *Workplace as a Service (WaaS)* , diseñada para **centralizar la monitorización y la gestión en la nube de impresoras y otros dispositivos**en un único entorno. Esta solución 100 % online es compatible con diversos navegadores y da servicio tanto a pequeñas empresas como a grandes corporaciones a nivel global, ofreciendo **visibilidad completa de los procesos de gestión de dispositivos propios o alquilados**. Con NDD Orbix, es posible **monitorizar y gestionar el estado de todo el parque de dispositivos**, lo que facilita una toma de decisiones más precisa y eficiente. La plataforma también promueve la **estandarización de las operaciones y la reducción de costes**, aprovechando la *experiencia de*NDD en la monitorización y gestión de equipos. Para obtener más información, acceda a [**NDD Orbix**](https://ndd.tech/es/). *** ** * ** *** ## Explore los módulos y recursos Acceda a la documentación detallada para comprender mejor los módulos y recursos de NDD Orbix y descubra cómo la plataforma puede impulsar la sostenibilidad de su negocio: ![Group 8744.png](https://helpcenter.nddorbix.com/__attachments/a_de6593123b9e4335b431c0fb47b94223387cc7dcdb9d39b4b466337d8ea10b05/Group%208744.png?cb=aedd6bde752bce9455c470b2ecfd4c47) ### Platform Recursos esenciales de la plataforma, presentes en todos los módulos. [Más información sobre el módulo →](https://helpcenter.nddorbix.com/es/essentials/Current.md) **Recursos:** * [Gestión remota de instalaciones](https://helpcenter.nddorbix.com/es/essentials/Current/gestion-remota-de-instalaciones.md) * [Gestión de identificación y acceso de usuarios](https://helpcenter.nddorbix.com/es/essentials/Current/gestion-de-identificacion-y-acceso-de-usuarios.md) * [API de integración](https://helpcenter.nddorbix.com/es/essentials/Current/api-de-integracion.md) * [Dashboards personalizables](https://helpcenter.nddorbix.com/es/essentials/Current/dashboards-personalizables.md) * [Gestión de alertas](https://helpcenter.nddorbix.com/es/essentials/Current/gestion-de-alertas.md) * [Generador de informes](https://helpcenter.nddorbix.com/es/essentials/Current/generador-de-informes.md) * [Business analytics](https://helpcenter.nddorbix.com/es/essentials/Current/business-analytics.md) **¿Necesita ayuda?** * [FAQ](https://helpcenter.nddorbix.com/es/essentials/Current/faq.md) * [Tutoriales](https://helpcenter.nddorbix.com/es/essentials/Current/tutoriales.md) * [Solución de problemas](https://helpcenter.nddorbix.com/es/essentials/Current/solucion-de-problemas.md) ![image-20241023-142521.png](https://helpcenter.nddorbix.com/__attachments/a_8938e5d80641fcb147366df2aa95edb670deb7aba8621f28b8854eb083e793b3/image-20241023-142521.png?cb=13f5dd6e430b5e5f0160f5ff68a9498c) #### Printer Management Recursos para la gestión de impresoras, que abarca contadores, consumibles, colas y EcoPrint. [Más información sobre el módulo →](https://helpcenter.nddorbix.com/es/printer-management/Current.md) **Recursos:** * [Inventario y monitorización de impresoras](https://helpcenter.nddorbix.com/es/printer-management/Current/inventario-y-monitorizacion-de-impresoras.md) * [Gestión de contadores de impresoras](https://helpcenter.nddorbix.com/es/printer-management/Current/gestion-de-contadores-de-impresoras.md) * [Gestión de consumibles de impresoras](https://helpcenter.nddorbix.com/es/printer-management/Current/gestion-de-consumibles-de-impresoras.md) * [Administración remota de colas y drivers](https://helpcenter.nddorbix.com/es/printer-management/Current/administracion-remota-de-colas-y-drivers.md) * [EcoPrint](https://helpcenter.nddorbix.com/es/printer-management/Current/ecoprint.md) **¿Necesita ayuda?** * [FAQ](https://helpcenter.nddorbix.com/es/printer-management/Current/faq.md) * [Tutoriales](https://helpcenter.nddorbix.com/es/printer-management/Current/tutoriales.md) * [Solución de problemas](https://helpcenter.nddorbix.com/es/printer-management/Current/solucion-de-problemas.md) ![Group 9095 (1).png](https://helpcenter.nddorbix.com/__attachments/a_8f09e9a53644aa0287664a5ab6a0d714bed9a70ac9778d888b2a36a8e5ce62be/Group%209095%20(1).png?cb=0c14612dc34a56b98e03cdbc9e4a3900) ##### Automation Devices Management (ADM) Recursos para la gestión de dispositivos de automatización, como impresoras térmicas. [Más información sobre el módulo →](https://helpcenter.nddorbix.com/es/automation-devices-management/Current.md) **Recursos:** * [Inventario y monitorización de impresoras térmicas](https://helpcenter.nddorbix.com/es/automation-devices-management/Current/inventario-y-monitorizacion-de-impresoras-termicas.md) * [Gestión de odómetros de impresoras térmicas](https://helpcenter.nddorbix.com/es/automation-devices-management/Current/gestion-de-odometros-de-impresoras-termicas.md) * [Gestión de consumibles de impresoras térmicas](https://helpcenter.nddorbix.com/es/automation-devices-management/Current/gestion-de-consumibles-de-impresoras-termicas.md) **¿Necesita ayuda?** * [FAQ](https://helpcenter.nddorbix.com/es/automation-devices-management/Current/faq.md) * [Tutoriales](https://helpcenter.nddorbix.com/es/automation-devices-management/Current/tutoriales.md) * [Solución de problemas](https://helpcenter.nddorbix.com/es/automation-devices-management/Current/solucion-de-problemas.md) ![Group 8726 (1).png](https://helpcenter.nddorbix.com/__attachments/a_347e8864b826919b72399e1adc7b318b4e2f7b315ac0e751c76ba79aa0be5eff/Group%208726%20(1).png?cb=1d053a51be6f80c0900b3293087e68df) ##### Computer Insights Recursos para la gestión de ordenadores y software instalado. [Más información sobre el módulo →](https://helpcenter.nddorbix.com/es/computer-insights/Current.md) **Recursos:** * [Inventario y monitorización de ordenadores](https://helpcenter.nddorbix.com/es/computer-insights/Current/inventario-y-monitorizacion-de-ordenadores.md) * [Inventario y monitorización de software](https://helpcenter.nddorbix.com/es/computer-insights/Current/inventario-y-monitorizacion-de-software.md) **¿Necesita ayuda?** * [FAQ](https://helpcenter.nddorbix.com/es/computer-insights/Current/faq.md) * [Tutoriales](https://helpcenter.nddorbix.com/es/computer-insights/Current/tutoriales.md) * [Solución de problemas](https://helpcenter.nddorbix.com/es/computer-insights/Current/solucion-de-problemas.md) *** ** * ** *** ### Key benefits for your operation NDD Orbix es una **plataforma robusta, moderna y reconocida internacionalmente** que ofrece una serie de ventajas a nuestros clientes: ![image-20241107-124033.png](https://helpcenter.nddorbix.com/__attachments/a_f6741d41fae6dd45a9c5a85e24375b7f5c68eaa5b57ccf2ebdddea4928d7ab09/image-20241107-124033.png?cb=492b947c5c4b063e6157e88d0f5d9a62) #### Seguridad y protección de datos Garantiza la protección de los datos mediante cifrado, autenticación y control de acceso, manteniendo altos estándares de seguridad y conformidad en todos los procesos. ![image-20241107-123839.png](https://helpcenter.nddorbix.com/__attachments/a_65e5f595051309cd920947c5f8db02c8966ffc40b3fd6e323ff879ea4a09417b/image-20241107-123839.png?cb=2e07084806f5f768cec20f81ee5a8e46) ##### Reducción de costes operativos Reduce los gastos al automatizar los procesos y gestionar los dispositivos de manera eficiente, con menos necesidad de infraestructura local, utilizando instaladores unificados y autoactualizables. ![image-20241107-123923.png](https://helpcenter.nddorbix.com/__attachments/a_1077f40c676893a65e653197f5f50326e777648fcf03567e4e158ebb442a4ec6/image-20241107-123923.png?cb=7f676a6a9e4d096b6c13900c67d401fc) ###### Aumento de la eficiencia Centraliza el control de dispositivos y consumibles, lo que permite una monitorización proactiva y una mejor gestión, además de aumentar la fiabilidad de las operaciones. ![image-20241107-124257.png](https://helpcenter.nddorbix.com/__attachments/a_9b87aa337cd581876eae8c250582673b12b89934b8590bb4de1b3e9954050cb7/image-20241107-124257.png?cb=cb8e14e8201d0c6704bd637770766d2e) ###### Amplia integración y compatibilidad Compatible con una variedad de fabricantes y dispositivos, lo que permite una integración simplificada y completa. ![image-20241107-124147.png](https://helpcenter.nddorbix.com/__attachments/a_8fdb1bad63763ddf9b2cc2b8d19ddf4054c0999d334d20d176d9dbfd80371e08/image-20241107-124147.png?cb=9bce9ba8dfbe317e43b076a7c9224282) ###### Solución SaaS escalable Gestiona miles de dispositivos y usuarios de manera eficiente, lo que facilita la gestión y la expansión de los servicios con el apoyo de la inteligencia de datos. ![image-20241107-124504.png](https://helpcenter.nddorbix.com/__attachments/a_b85f886863b1d948cf2086928407d99b723034e8102b3cf96123d615e698e533/image-20241107-124504.png?cb=d1df3f44bf9c049a134170c4fc7eec33) ###### Prácticas sostenibles y ESG Contribuye a la sostenibilidad al reducir el desperdicio y optimizar el uso de insumos, promoviendo una operación más ecológica y eficiente. *** ** * ** *** ### What makes our solution different from others ![image-20241107-125050.png](https://helpcenter.nddorbix.com/__attachments/a_7f8da862ee307e049d2ee2da32ceedcf2fa34d83a3628dfb86416c1ed20f4c0b/image-20241107-125050.png?cb=04d2663cd4f44818b4ad240b338773d9) #### Agente único de instalación Un único agente de software gestiona múltiples recursos, simplificando la distribución y expansión de funcionalidades. ![image-20241107-125213.png](https://helpcenter.nddorbix.com/__attachments/a_7a5b10fe223c57dbef93f31b072206f885fa1d7eff3ed223ef54c01d3e525699/image-20241107-125213.png?cb=e6dfde6feeeee66c01de5ff8e5b89b83) ##### Autonomía y control Interfaz intuitiva que proporciona visibilidad total y control de los recursos, con permisos en múltiples niveles. ![image-20241107-125523.png](https://helpcenter.nddorbix.com/__attachments/a_7080f09a568575ac744da028a4d5d661caa93050bd208ab0ae6633161165b91c/image-20241107-125523.png?cb=af41c21867155315f9bab9e007e70220) ###### Activación rápida y simplificada Los nuevos recursos se activan de forma remota a través del portal, sin necesidad de configuraciones manuales complejas. *** ** * ** *** NDD Orbix ofrece control, seguridad y soporte para el crecimiento de su negocio, **adaptándose a sus necesidades y proporcionando una mayor eficiencia operativa**. Last updated: March 13, 2026 --- version: "Current" language: "pt" --- # Conheça o NDD Orbix O **NDD Orbix** é uma plataforma *Workplace as a Service (WaaS)* , projetada para **centralizar o monitoramento e a gestão em nuvem de impressoras e diversos outros dispositivos**em um único ambiente. Essa solução 100% online é compatível com diversos navegadores e atende desde pequenas empresas até grandes corporações a nível global, oferecendo **visibilidade completa dos processos de gestão de dispositivos próprios ou locados**. Com o NDD Orbix, é possível **monitorar e gerenciar a saúde de todo o parque de dispositivos**, facilitando uma tomada de decisão mais precisa e eficiente. A plataforma também promove a **padronização das operações e a redução de custos**, aproveitando a *expertise*da NDD no monitoramento e gerenciamento de equipamentos. Para mais informações, acesse [**NDD Orbix**](https://ndd.tech/dispositivos/ndd-orbix/). *** ** * ** *** ## Explore os módulos e recursos Acesse a documentação detalhada para entender melhor os módulos e recursos do NDD Orbix e descobrir como a plataforma pode impulsionar a sustentabilidade do seu negócio: ![Group 8744.png](https://helpcenter.nddorbix.com/__attachments/a_59f06e9678ceb409c57c35fcb6d012006f11c0149c63d60450d397740a9fc563/Group%208744.png?cb=aedd6bde752bce9455c470b2ecfd4c47) ### Platform Recursos essenciais da plataforma, presentes em todos os módulos. [Saiba mais sobre o módulo →](https://helpcenter.nddorbix.com/pt/essentials/Current.md) **Recursos:** * [Gestão remota de instalações](https://helpcenter.nddorbix.com/pt/essentials/Current/gestao-remota-de-instalacoes.md) * [Gestão de identificação e acesso dos usuários](https://helpcenter.nddorbix.com/pt/essentials/Current/gestao-de-identificacao-e-acesso-dos-usuarios.md) * [APIs de integração](https://helpcenter.nddorbix.com/pt/essentials/Current/apis-de-integracao.md) * [Dashboards customizáveis](https://helpcenter.nddorbix.com/pt/essentials/Current/dashboards-customizaveis.md) * [Gestão de alertas](https://helpcenter.nddorbix.com/pt/essentials/Current/gestao-de-alertas.md) * [Gerador de relatórios](https://helpcenter.nddorbix.com/pt/essentials/Current/gerador-de-relatorios.md) * [Business analytics](https://helpcenter.nddorbix.com/pt/essentials/Current/business-analytics.md) **Precisa de ajuda?** * [FAQ](https://helpcenter.nddorbix.com/pt/essentials/Current/faq.md) * [Tutoriais](https://helpcenter.nddorbix.com/pt/essentials/Current/tutoriais.md) * [Solução de problemas](https://helpcenter.nddorbix.com/pt/essentials/Current/solucao-de-problemas.md) ![image-20241023-142521.png](https://helpcenter.nddorbix.com/__attachments/a_df74def9338dd6ff71b6d628e5e8e84060a6ebea4d05f1483fd35c4e4a094b76/image-20241023-142521.png?cb=13f5dd6e430b5e5f0160f5ff68a9498c) #### Printer Management Recursos para gestão de impressoras, abrangendo contadores, suprimentos, filas e EcoPrint. [Saiba mais sobre o módulo →](https://helpcenter.nddorbix.com/pt/printer-management/Current.md) **Recursos:** * [Inventário e monitoramento de impressoras](https://helpcenter.nddorbix.com/pt/printer-management/Current/inventario-e-monitoramento-de-impressoras.md) * [Gestão de contadores de impressoras](https://helpcenter.nddorbix.com/pt/printer-management/Current/gestao-de-contadores-de-impressoras.md) * [Gestão de suprimentos de impressoras](https://helpcenter.nddorbix.com/pt/printer-management/Current/gestao-de-suprimentos-de-impressoras.md) * [Administração remota de filas e drivers](https://helpcenter.nddorbix.com/pt/printer-management/Current/administracao-remota-de-filas-e-drivers.md) * [EcoPrint](https://helpcenter.nddorbix.com/pt/printer-management/Current/ecoprint.md) **Precisa de ajuda?** * [FAQ](https://helpcenter.nddorbix.com/pt/printer-management/Current/faq.md) * [Tutoriais](https://helpcenter.nddorbix.com/pt/printer-management/Current/tutoriais.md) * [Solução de problemas](https://helpcenter.nddorbix.com/pt/printer-management/Current/solucao-de-problemas.md) ![Group 9095 (1).png](https://helpcenter.nddorbix.com/__attachments/a_7ee235996e6a5ab23535ef55df9b2a92d21b8f09d1b36bfca8e735d973a5e82b/Group%209095%20(1).png?cb=0c14612dc34a56b98e03cdbc9e4a3900) ##### Automation Devices Management (ADM) Recursos para gestão de dispositivos de automação, como impressoras térmicas. [Saiba mais sobre o módulo →](https://helpcenter.nddorbix.com/pt/automation-devices-management/Current.md) **Recursos:** * [Inventário e monitoramento de impressoras térmicas](https://helpcenter.nddorbix.com/pt/automation-devices-management/Current/inventario-e-monitoramento-de-impressoras-termicas.md) * [Gestão de odômetros de impressoras térmicas](https://helpcenter.nddorbix.com/pt/automation-devices-management/Current/gestao-de-odometros-de-impressoras-termicas.md) * [Gestão de suprimentos de impressoras térmicas](https://helpcenter.nddorbix.com/pt/automation-devices-management/Current/gestao-de-suprimentos-de-impressoras-termicas.md) **Precisa de ajuda?** * [FAQ](https://helpcenter.nddorbix.com/pt/automation-devices-management/Current/faq.md) * [Tutoriais](https://helpcenter.nddorbix.com/pt/automation-devices-management/Current/tutoriais.md) * [Solução de problemas](https://helpcenter.nddorbix.com/pt/automation-devices-management/Current/solucao-de-problemas.md) ![Group 8726 (1).png](https://helpcenter.nddorbix.com/__attachments/a_4e9d5a07df088afb36deee2c8f8961d58aabea4e5cef940eb350a42504cb2408/Group%208726%20(1).png?cb=1d053a51be6f80c0900b3293087e68df) ##### Computer Insights Recursos para gestão de computadores e softwares instalados. [Saiba mais sobre o módulo →](https://helpcenter.nddorbix.com/pt/computer-insights/Current.md) **Recursos:** * [Inventário e monitoramento de computadores](https://helpcenter.nddorbix.com/pt/computer-insights/Current/inventario-e-monitoramento-de-computadores.md) * [Inventário e monitoramento de softwares](https://helpcenter.nddorbix.com/pt/computer-insights/Current/inventario-e-monitoramento-de-softwares.md) **Precisa de ajuda?** * [FAQ](https://helpcenter.nddorbix.com/pt/computer-insights/Current/faq.md) * [Tutoriais](https://helpcenter.nddorbix.com/pt/computer-insights/Current/tutoriais.md) * [Solução de problemas](https://helpcenter.nddorbix.com/pt/computer-insights/Current/solucao-de-problemas.md) ![Group 9094 (1)-20260223-174617.png](https://helpcenter.nddorbix.com/__attachments/a_fd4330a9f543c8626839dcdbeefb3220f880f886735da7a1ec91b9f85787afaf/Group%209094%20(1)-20260223-174617.png?cb=38214d86298b4eee05db5c65549cf0cb) ##### Automated Services Management (ASM) Recursos de automação para o gerenciamento de contratos, operações e projetos. [Saiba mais sobre o módulo →](https://helpcenter.nddorbix.com/pt/automated-services-management/Current.md) **Recursos:** * [Configurações gerais](https://helpcenter.nddorbix.com/pt/automated-services-management/Current/configuracoes-gerais.md) * [Gestão de contratos de serviços](https://helpcenter.nddorbix.com/pt/automated-services-management/Current/gestao-de-contratos-de-servicos.md) * [Gestão de atendimento ao cliente](https://helpcenter.nddorbix.com/pt/automated-services-management/Current/gestao-de-atendimento-ao-cliente.md) * [Gestão de serviços em campo](https://helpcenter.nddorbix.com/pt/automated-services-management/Current/gestao-de-servicos-em-campo.md) * [Portal do cliente](https://helpcenter.nddorbix.com/pt/automated-services-management/Current/portal-do-cliente.md) * [Gestor de precificação](https://helpcenter.nddorbix.com/pt/automated-services-management/Current/gestor-de-precificacao.md) **Precisa de ajuda?** * [FAQ](https://helpcenter.nddorbix.com/pt/automated-services-management/Current/faq.md) * [Tutoriais](https://helpcenter.nddorbix.com/pt/automated-services-management/Current/tutoriais.md) * [Solução de problemas](https://helpcenter.nddorbix.com/pt/automated-services-management/Current/solucao-de-problemas.md) *** ** * ** *** ### Principais benefícios para a sua operação O NDD Orbix é uma **plataforma robusta, moderna e com reconhecimento internacional**, oferecendo uma série de vantagens para nossos clientes: ![image-20241107-124033.png](https://helpcenter.nddorbix.com/__attachments/a_4b1faca237bea372e03d8713a4a0860982c62408307e394d6b29a61c4bc17ff7/image-20241107-124033.png?cb=492b947c5c4b063e6157e88d0f5d9a62) #### Segurança e proteção de dados Assegura a proteção dos dados por meio de criptografia, autenticação e controle de acesso, mantendo altos padrões de segurança e conformidade em todos os processos. ![image-20241107-123839.png](https://helpcenter.nddorbix.com/__attachments/a_bae9cce47f7efe07d044d3d6bd2c7b6d424ce340421e7ec9b9a91d174b63b84c/image-20241107-123839.png?cb=2e07084806f5f768cec20f81ee5a8e46) ##### Redução de custos operacionais Diminui despesas ao automatizar processos e gerenciar dispositivos de maneira eficiente, com menos necessidade de infraestrutura local, usando instaladores unificados e autoatualizáveis. ![image-20241107-123923.png](https://helpcenter.nddorbix.com/__attachments/a_91b05c40fe0eafabdfc2732e3063512a6601e27a5a8628f8d2ada560b858f47a/image-20241107-123923.png?cb=7f676a6a9e4d096b6c13900c67d401fc) ###### Aumento de eficiência Centraliza o controle de dispositivos e suprimentos, possibilitando monitoramento proativo e melhor gestão, além de aumentar a confiabilidade das operações. ![image-20241107-124257.png](https://helpcenter.nddorbix.com/__attachments/a_fd3ff54ac70c0396642428a96f5dd8642707866b0b67fa5e26a76f3640668558/image-20241107-124257.png?cb=cb8e14e8201d0c6704bd637770766d2e) ###### Integração ampla e compatibilidade Compatível com uma variedade de fabricantes e dispositivos, permitindo uma integração simplificada e abrangente. ![image-20241107-124147.png](https://helpcenter.nddorbix.com/__attachments/a_629185370165955258499a0b28ae12dd448d2cdea32379e45b8dd86a8c9b48a2/image-20241107-124147.png?cb=9bce9ba8dfbe317e43b076a7c9224282) ###### Solução SaaS escalável Gerencia milhares de dispositivos e usuários com eficiência, facilitando a gestão e a expansão dos serviços com o apoio de inteligência de dados. ![image-20241107-124504.png](https://helpcenter.nddorbix.com/__attachments/a_31c9b1f92550ef2cc50e1780d54e73f01032e3bdc06481549831a65fcacbc6e1/image-20241107-124504.png?cb=d1df3f44bf9c049a134170c4fc7eec33) ###### Práticas sustentáveis e ESG Contribui para a sustentabilidade ao reduzir o desperdício e otimizar o uso de insumos, promovendo uma operação mais ecológica e eficiente. *** ** * ** *** ### O que torna nossa solução diferente das demais ![image-20241107-125050.png](https://helpcenter.nddorbix.com/__attachments/a_516bb7d07ee678f85998c8f375d9608c13e5bf4790153bffd0c26907aee4db00/image-20241107-125050.png?cb=04d2663cd4f44818b4ad240b338773d9) #### Agente único de instalação Um único agente de software gerencia múltiplos recursos, simplificando a distribuição e expansão de funcionalidades. ![image-20241107-125213.png](https://helpcenter.nddorbix.com/__attachments/a_c73fad875cdcf86840f925fabe97ce7f22d2532379655fb5b3a8b0e1908f2608/image-20241107-125213.png?cb=e6dfde6feeeee66c01de5ff8e5b89b83) ##### Autonomia e controle Interface intuitiva que proporciona visibilidade total e controle dos recursos, com permissionamento em múltiplos níveis. ![image-20241107-125523.png](https://helpcenter.nddorbix.com/__attachments/a_6fed36e1f21e854acc7cb1b807fdf5db03f609d11e7b13a6bf8cfe254b350f96/image-20241107-125523.png?cb=af41c21867155315f9bab9e007e70220) ###### Ativação rápida e simplificada Novos recursos são ativados remotamente pelo portal, sem necessidade de configurações manuais complexas. *** ** * ** *** O NDD Orbix oferece controle, segurança e suporte para o crescimento do seu negócio, **adaptando-se às suas necessidades e proporcionando maior eficiência operacional**. Last updated: July 30, 2026 --- version: "Current" language: "en" --- # Platform NDD Orbix is a **robust, modern, international-quality platform** designed to manage different types of devices. With our market know-how, we help our customers **increase efficiency and control, centralize operations, reduce costs, and add value to the quality of the service provided, with security and reliability**. Remote activation via the cloud **significantly reduces operating costs**, eliminating the need for local technical interventions for each new feature. This **saves time and resources**, as well as providing a quick response to market needs and efficient adaptation to new business opportunities. *** ** * ** *** ## Explore the module's features Access detailed documentation on how to configure and use the features of each resource: ![image-20241023-174726.png](https://helpcenter.nddorbix.com/__attachments/a_a699c98c7ae0811a056964ce2fa1d7100c2c05eb28d84dbf9107f10402061b2f/image-20241023-174726.png?cb=9798a6d7a701c8607313dde3b84d8a52) ### User identification and access management Customer management and user access control. [Access →](https://helpcenter.nddorbix.com/en/essentials/Current/user-identification-and-access-management.md) ![image-20250618-134150.png](https://helpcenter.nddorbix.com/__attachments/a_616d6c9cab6d4382cfe17cff3c8ac4c5369aad2ee9958d238b8ed8b7ae1b9cde/image-20250618-134150.png?cb=b1bcf07ca47983b36c992df47d4a0b80) #### Remote installations management Monitoring and management of modules and services. [Access →](https://helpcenter.nddorbix.com/en/essentials/Current/remote-installations-management.md) ![image-20250618-134222.png](https://helpcenter.nddorbix.com/__attachments/a_9f41b998414a2377d98c2548ca737dd61283329e8fd1191b8bbcadaed7acee59/image-20250618-134222.png?cb=c09cc14e20d0867a4fd5a97e49215ea2) ##### Integration APIs Integration of NDD Orbix with other systems and applications. [Access →](https://helpcenter.nddorbix.com/en/essentials/Current/integration-apis.md) ![image-20250618-134442.png](https://helpcenter.nddorbix.com/__attachments/a_91f18af52cb88110c82748b9d47fde9c4f21b18c1bc3405b95110bc2eda0fbc3/image-20250618-134442.png?cb=9e0ce4e795e0a13cba86dc3c0fa55b32) ##### Customizable dashboards View essential operation indicators. [Access →](https://helpcenter.nddorbix.com/en/essentials/Current/customizable-dashboards.md) ![image-20241023-174315.png](https://helpcenter.nddorbix.com/__attachments/a_0d28855875af025dca62e8605df20fea58d5754a832c40ae006ab9719c7a90aa/image-20241023-174315.png?cb=ef392d4028bb45a148fe8a3d4c0ca412) ##### Alert management Real-time critical event management. [Access →](https://helpcenter.nddorbix.com/en/essentials/Current/alert-management.md) ![image-20241023-174138.png](https://helpcenter.nddorbix.com/__attachments/a_e8e40e55bd18613e47cde22a5fef179ff580d87c0483fcee41f10ef77c02a228/image-20241023-174138.png?cb=d2b1675e4986a2cc4a2d4708db2e9cb2) ##### Report generator Detailed reports according to your needs. [Access →](https://helpcenter.nddorbix.com/en/essentials/Current/report-generator.md) ![image-20250618-134353.png](https://helpcenter.nddorbix.com/__attachments/a_d360046e6cd4d285ea5a14be106fb9d795951b3c88548c75e3de60b2c54bd666/image-20250618-134353.png?cb=8206e067228f1cb8e47d24db7a3d6741) ##### Business analytics Integration with Power BI for visual data analysis. [Access →](https://helpcenter.nddorbix.com/en/essentials/Current/business-analytics.md) *** ** * ** *** ### Need help? Access the module knowledge base or talk to support: ![image-20250124-172735.png](https://helpcenter.nddorbix.com/__attachments/a_b82b20a574583f84bce01dc56b93da1ae086789fb6479e5551097745314b6f4d/image-20250124-172735.png?cb=fab85ec4a90342d824186bacf09f083b) #### FAQ [Access →](https://helpcenter.nddorbix.com/en/essentials/Current/faq.md) ![image-20250124-172704.png](https://helpcenter.nddorbix.com/__attachments/a_51183bcba0d8e3ec9c9f67e503c14cfce2d6fcf672704d90eaa67c4f7f9223a5/image-20250124-172704.png?cb=b2ccda9ab7aabba8b36cdfc05d19e4d4) ##### How-to [Access →](https://helpcenter.nddorbix.com/en/essentials/Current/how-to.md) ![image-20250124-172759.png](https://helpcenter.nddorbix.com/__attachments/a_74442bfcd93d555b9894b400d4fb123ff4340a323aa940ba394700807653fdef/image-20250124-172759.png?cb=b3cfaa2ed2c99093ccdb411e5a17e42e) ##### Troubleshooting [Access →](https://helpcenter.nddorbix.com/en/essentials/Current/troubleshooting.md) *** ** * ** *** NDD Orbix's centralized approach **simplifies monitoring**, reducing complexity and minimizing the need for advanced technical knowledge for configuration and ongoing management of solutions. Last updated: July 20, 2026 --- version: "Current" language: "en" --- # Access the notification center on the portal The notification center allows you to track important events that have occurred in the system, such as: * Completion of a report export, indicating that the file is available for download. ## Instructions ### Where to find notifications The notifications icon is located in the upper right corner of the screen. When there are new notifications, a purple circle with a number will appear on the icon, indicating the quantity of unread messages. ![Captura de tela 2024-03-06 133808-20240306-163808.png](https://helpcenter.nddorbix.com/__attachments/a_60dbeb75d0baeb32188c8e2ad6a7f40affe767d339683dd1a22094d332924a4f/Captura%20de%20tela%202024-03-06%20133808-20240306-163808.png?cb=b58a3123772c6cce689cde4a3807cdd5) #### How to use the notification center When you click on the icon, a list of recent notifications will be displayed in chronological order (from the most recent to the oldest). Each notification will contain the following elements: ![image-20240306-170828.png](https://helpcenter.nddorbix.com/__attachments/a_4f559b47acefebc15072f2f6ff01b62e35e2ac942098ea1bee4f73e878977000/2e0c8a67-da85-41b2-aac3-8ca135ef8cb1%23media-blob-url=true&id=9b813077-c102-46c6-9ab4-c3ae7ba673b9&contextId=439288394&collection=contentId-439288394?cb=4b7709acf61fa73701461d5d423f470d) 1. **Message** with the reason for the notification, which may contain a link that redirects you to the origin of the notification, allowing you to quickly access the related content or take the necessary measures 2. **Mark as read** indicates that you have already read the notification 3. **Remove** indicates that the notification is no longer relevant or necessary 4. **Unread notification** 5. **Read notification** 6. **How long ago** the action that triggered the notification occurred, organized in chronological order Last updated: August 03, 2026 --- version: "Current" language: "en" --- # Add or remove users from the permissions group After creating the users and creating the permission groups, you can massively add or remove the users who will belong to the permission group. **Who can use this feature** Users with the **Admin** or **Permission group management**permissions ## Instructions 1. [Create the users](https://helpcenter.nddorbix.com/en/essentials/Current/create-user.md) 2. [Create the permission group](https://helpcenter.nddorbix.com/en/essentials/Current/create-permissions-group.md) 3. Go to **Administration \> Permission Groups** 4. Click on the **name** of the desired permission group to open its properties 5. Click on the **Users**tab To **add users to the permission group**, follow the steps below: 1. Click the ✚button in the top right corner 2. Select the users you want to add to the permission group 3. Click the **Add** button to add the users and remain on the add screen or the **Add e Close** button to add the users and return to the grid To **remove users from the permission group**, follow the steps below: 1. Select the desired users 2. Click the ─ button in the top right corner 3. Click **Yes**in the message box to confirm the removal Last updated: March 13, 2026 --- version: "Current" language: "en" --- # Agent does not appear in the portal after installing DCA and Cloud Connector ## Failure After installing DCA and Cloud Connector, the agent does not appear in the NDD Orbix portal. ## Cause In the agent installation folder (`C:\NDD TECH\Workfolder\logs`), a **.txt** file was generated with one of the errors. Each error is associated with a specific cause. Cause 1: failure to insert the provider name [ERR] Agent authentication failed [{"ErrorCode":"4000","ErrorMessage":"Error while copying content to a stream. --- The response ended prematurely. (ResponseEnded)","PropertyName":null,"$type":"ApiError"}] [ERR] Failed to start Agent SDK. [ERR] Failed to setup AgentSDK. Error message: Agent autenticai-os failed: [{"ErrorCode":"4000","ErrorMessage":"Error while copying content to a stream. --- The response ended prematurely. (ResponseEnded)","PropertyName":null}]. Retrying in 30 minute(s). This failure occurs when the provider name was entered incorrectly during agent installation, but the client installation key is correct. Cause 2: failure to insert the client key [ERR] Agent authentication failed [{"ErrorCode":null,"ErrorMessage":"{\"ErrorCode\":500,\"ErrorMessage\": \"Value cannot be null. (Parameter 'request')\"}","PropertyName":null,"$Type":"ApiError"}] This failure occurs when the customer key was entered incorrectly during agent installation. Cause 3: invalid class failure [ERR] Failed to get machine ID Microsoft.Management.Infrastructure.CimException: Classe inválida at Microsoft.Management.Infrastructure.Internal.Operations.CimSyncEnumeratorBase`1 .MoveNext() at System.Linq.Enumerable.TryGetFirst[TSource](IEnumerable`1 source, Boolean& found) at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source) at NDPAgents.SDK.Common.Helpers.EnviromentSettingsHelper.WindowsEnviromentS ettingsHelper.GetMachineId() 2025-07-15 17:08:00.375 -03:00 [ERR] Failed to get machine ID Microsoft.Management.Infrastructure.CimException: Classe inválida This failure is related to the Windows WMI service, used by DCA and Cloud Connector to collect system and device information. Cause 4: agent authentication failure [ERR] Failed to get ram memory from the machine through the Win32_ComputerSystem class Microsoft.Management.Infrastructure.CimException: Não encontrado [ERR] Agent authentication failed [{"ErrorCode":"NotEmptyValidator","ErrorMessage":"'Machine Id' must not be empty.","PropertyName":"MachineId","$type":"ApiError"},{"ErrorCode":"NotEmptyVali dator","ErrorMessage":"'OS' must not be empty.","PropertyName":"OS","$type":"ApiError"},{"ErrorCode":"LengthValidator","Err orMessage":"'OS' must be between 1 and 255 characters. You entered 0 characters.","PropertyName":"OS","$type":"ApiError"} This failure is related to the Windows WMI service, used by DCA and Cloud Connector to collect system and device information. Cause 5: invalid certificate failure [ERR] Failed to setup AgentSDK. Error message: Agent authentication failed: [{"ErrorCode":"4000","ErrorMessage":"The SSL connection could not be established, see inner exception. --- The remote certificate is invalid because of errors in the certificate chain: UntrustedRoot","PropertyName":null}]. This failure indicates that the operating system where the DCA and Cloud Connector agent is installed does not recognize the GoDaddy Certificate Authority (CA) as a trusted source. This often occurs on older versions of Windows Server that do not automatically update certificate roots. ## Solution Apply the procedure according to the identified cause. Cause 1 (failure to insert the client key) or 2 (failure to insert the provider name) 1. Uninstall the DCA and Cloud Connector agent from your computer, as instructed at [Remove the DCA and Cloud Connector agent on Windows](https://helpcenter.nddorbix.com/en/essentials/Current/remove-the-agent-on-windows.md) 2. Install the DCA and Cloud Connector agent, as instructed in [Install the DCA and Cloud Connector agent on Windows](https://helpcenter.nddorbix.com/en/essentials/Current/install-the-agent-on-windows.md) Cause 3 (invalid class failure) or 4 (agent authentication failure) 1. As a precaution, stop the DCA and Cloud Connector service in Windows: 1. Open **Services Manager** as an administrator (**Win + R** → enter **services.msc** → **OK**) 2. Locate and stop the **NDD - DCA and Cloud Connector** service 2. Restore **winmgmt**: 1. Open **Windows PowerShell** as an administrator 2. Run the command `winmgmt /resetrepository` **If no error is returned**: 1. Run the command `(Get-CimInstance -ClassName Win32_ComputerSystemProduct).UUID` 2. If the GUID is returned, start the DCA and Cloud Connector service in Windows: 1. Open **Services Manager** as an administrator (**Win + R** → enter **services.msc** → **OK**) 2. Locate and start the **NDD - DCA and Cloud Connector** service 3. In the NDD Orbix portal, verify that the **NDD - DCA and Cloud Connector** service is displayed and has a **Status** of **Online** , as instructed in [View service information](https://helpcenter.nddorbix.com/en/essentials/Current/view-service-information.md) **If the message "** ***Unable to execute because there are services or processes running that depend on it*** **"** **appears**: 1. Run the command `Get-Service -Name winmgmt | Select-Object -ExpandProperty DependentServices` to list the services that are running and depend directly on **winmgmt** ![image-20251003-182526.png](https://helpcenter.nddorbix.com/__attachments/a_a066bd75d2c615cbb476a8778db5b330096d6c64dc947e8c041d4086ab5e51df/image-20251003-182526.png?cb=dade75d74331171cabc52af59d12db0a) *Example of command return* 2. Stop all services with the status **Running**: 1. Run the command `sc.exe stop `, replacing `` with the name of the service 💡 **Example** `sc.exe stop vmns` 3. After stopping all services, run the command `winmgmt /resetrepository` 4. Start the DCA and Cloud Connector service in Windows: 1. Open **Services Manager** as an administrator (**Win + R** → enter **services.msc** → **OK**) 2. Locate and start the **NDD - DCA and Cloud Connector** service 5. In the NDD Orbix portal, verify that the **NDD - DCA and Cloud Connector** service is displayed and has a **Status** of **Online** , as instructed in [View service information](https://helpcenter.nddorbix.com/en/essentials/Current/view-service-information.md) 6. Restart all services that were stopped in step 2: 1. Run the command `sc.exe start `, replacing `` with the name of the service 💡 **Example** `sc.exe start vmns` Cause 5 (invalid certificate failure) 1. Obtain the GoDaddy root certificate: 1. Access the [GoDaddy certificate repository](https://certs.godaddy.com/repository) 2. Locate and download the **GoDaddy Class 2 Certification Authority Root - G2** certificate (**.crt** or **.der** extension) **Information** If in doubt, download the **GoDaddy Root Certificate Authority - G2** certificate. 2. Install the certificate on your computer: 1. Open **Run** (press **Win + R**) 2. Enter **certlm.msc** 3. Press **Enter** or click **OK** to open the certificates screen 4. In the left menu, navigate to **Trusted Root Certification Authorities** \> **Certificates** 5. Right-click the **Certificates** folder 6. Click **All Tasks \> Import...** 7. In the certificate import wizard, click **Next** 8. Click **Browse...** and select the file you downloaded in step 1 9. Click **Next** 10. Make sure the option **Place all certificates in the following store** is checked as **Trusted Root Certification Authorities** 11. Click **Next** 12. Click **Finish** 3. Restart the DCA and Cloud Connector service in Windows: 1. Open **Run** (press **Win + R**) 2. Enter **services.msc** 3. Press **Enter** or click **OK** to open the services screen 4. Locate the **NDD - DCA and Cloud Connector** service and right-click on it 5. Click **Restart** Last updated: August 26, 2026 --- version: "Current" language: "en" --- # Prerequisites for installing the DCA and Cloud Connector agent The necessary prerequisites for installing the DCA and Cloud Connector agent are: ## Hardware ### Minimum configurations * **Processor:** Dual-Core 1.7GHz * **Memory:** 4gb or higher * **Disk space:** 10gb or higher #### Recommended configurations * **Processor:** Octa-Core 2.6GHz * **Memory:** 16gb or higher * **Disk space:** 60gb or higher **Note** 1. **Memory and processing consumption**may vary depending on the number of printers monitored and print volume generated. 2. **Network performance**affects the resource consumption of DCA and Cloud Connector services. 3. For **environments monitored by SNMP V3**, contact NDD to assess the required hardware requirements. 4. We recommend using **server processors**as they have substantial differences compared to a desktop processor. ## Software ### Minimum configurations for Windows * **Microsoft .NET Framework** : version 4.7.0 or higher. *Requires prior installation.* * **Microsoft .NET Runtime** : version 8.0.21 or higher. *Included in the DCA and Cloud Connector installer.* * **Microsoft ASP.NET Core Runtime** : version 8.0.21 or higher. *Included in the DCA and Cloud Connector installer.* * **EpsonNet SDK for Windows** : for monitoring Epson printers connected via USB, the **EpsonBidirectionalService** service (installed via the **EpsonNet SDK for Windows** application) must be running. *Included in the DCA and Cloud Connector installer.* * **NDD - Queues Monitor** : a component integrated with the DCA and Cloud Connector agents,required for the **NDD - Supply Watch** service to function. *Included in the DCA and Cloud Connector installer.* During the [installation process on Windows](https://helpcenter.nddorbix.com/en/essentials/Current/install-the-agent-on-windows.md), the installer will automatically check whether **NDD - Queues Monitor** , **Microsoft .NET Runtime** , **Microsoft ASP.NET Core Runtime** , and **EpsonNet SDK for Windows** are already present on the computer. If any of them are not present, the installation will be performed automatically. Do not uninstall **Microsoft .NET Runtime** and **Microsoft ASP.NET Core Runtime** , and do not stop the **EpsonBidirectionalService** service. These components are essential for the proper functioning of the DCA and Cloud Connector agent and its associated services. #### Minimum configurations for Linux For a correct installation on Linux, root or superuser permissions are required to perform the operating system setup tasks and download the application. The environment must be set up in accordance with the approved distribution. To download the applications, you must allow two-way communication with **packages-orbix.ndd.tech**. #### Incompatibilities * **NDD Print Agent** : versions 5.25 through 5.30. The DCA and Cloud Connector is not compatible with versions **5.25 through 5.30** of the **NDD Print Agent** . To install or update the DCA and Cloud Connector in environments using these versions, you must first update the **NDD Print Agent** to version **5.31.0 or later**. After updating the NDD Print Agent to a compatible version, you can perform the installation or update of the DCA and Cloud Connector as usual. ## Environment ### Minimum configurations * **Ports 161 and 162 - UDP**: SNMP communication enabled for communication with printing equipment. * **Ports 9300, 9301, 9302, 9500, and 9501**: NPAP communication enabled for communication with printing equipment. * **Port 50501 - UDP**: UDP communication enabled for communication with Zebra thermal equipment to collect alerts. * **Port 58564 - TCP/IP**: HTTP communication enabled for processing print jobs from the EcoPrint feature. * **Port 443 - TCP/IP (proxy)**: communication between the proxy and the portal. * **Port 443 - TCP/IP (gateway)**: communication between the gateway and the portal. This port must be open for external access only on the computer/server where the Gateway Connector will be installed. * **Port 9635 - TCP/IP (gateway)**: communication between the agent and the gateway. The port must be open on the internal network to allow the agent and services to view the Gateway Connector. Local network communications |------------------------------------------|------------------------------|---------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Rule** | **Direction** | **Port/Protocol** | **Applicable services** | **Notes** | | **SNMP (query + discovery)** | Agent → device | UDP 161 | * NDD - Printer Monitor * NDD - Thermal Monitor * NDD - Supply Watch (network printers only) * NDD - Print Queue (only in the queue and driver administration module) | Used for collecting meters and supplies in the print/supply collectors. In NDD - Print Queue, it is used only to identify the printer during queue administration. | | **Raw print / ZPL / Fingerprint / FBPL** | Agent → device | TCP 9100 | * NDD - Thermal Monitor | - | | **Zebra alerts (device push)** | Device → agent (inbound) | UDP 50501 (alert reception port, default) | * NDD - Thermal Monitor | Proprietary UDP server for Zebra alerts. Enable only if Zebra alert monitoring is active. | | **ICMP echo (discovery pre-check)** | Agent → device | ICMP echo (optional, controlled by configuration) | * NDD - Printer Monitor * NDD - Thermal Monitor | Blocking this hinders interval-based discovery. | | **Job hub (local listener)** | Local / inbound on interface | TCP 57564 (HTTPS) 58564 (HTTP) | * NDD - Queues Monitor | Queue/job functionality, unnecessary for primary meter/data collection. If enabled, restrict to loopback/trusted segment; the embedded web server listens on all network interfaces (0.0.0.0), WITHOUT authentication, and exposes job metadata. | | **Notification channel (loopback)** | Local (loopback) | TCP 58564 (http://127.0.0.1:58564/Jobs) | * NDD - Supply Watch (cliente do NDD - Queues Monitor local) | Local/loopback rule, applicable only if local integration with NDD - Queues Monitor is enabled. | | **SNMP traps** | Device → agent (inbound) | UDP 162 | * NDD - Printer Monitor * NDD - Printer Monitor USB * NDD - Thermal Monitor | Enable within the meter and supply collection scope for compatibility with environments/devices that use SNMP events. In the audited code, events are obtained via SNMP polling, and Zebra alerts are received via UDP 50501. | | **NPAP** | Agent ↔ device | TCP 9300/9301/9302/9500/9501 | * Approved printer/device collectors | Enable printer fleet compatibility in the context of meter and supply collection, when required by the device model/certification. | | **HTTP to the device** | Agent → device | TCP 80/443 | * NDD - Printer Monitor | The NDD - Printer Monitor may need to make HTTP calls to collect data from printers, depending on the device's certification and model. | | **RAW / LPR** | Agent → device | TCP 9100 / TCP 515 | * NDD - Print Queue and print queue environment | Supplementary work function for print queues/ports. Not required for the main meter/supplies collection. Its firewall rules should be processed as conditional and not as prerequisites for the main meter/supplies collection. Authorize only if print queue/port management is authorized. | External communications |--------------------------------------------------|----------------|----------|------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Destination (FQDN)** | **IP** | **Port** | **Protocol** | **Whitelist note** | | **portal.nddorbix.com** | 40.79.67.212 | 443 | HTTPS/REST | Current primary host for SDK/portal: authentication, endpoint discovery, remote settings, heartbeat, events, real-time updates, and the DCA and Cloud Connector layers. | | **agent.nddorbix.com** | 20.161.218.182 | 443 | HTTPS/REST | Used only for logs. | | **storbixprod-e2htfcfmf4azcjd2.a02.azurefd.net** | Dynamic | 443 | HTTPS (download) | Download update packages via Azure Front Door. Access via FQDN. | | **packages-orbix.ndd.tech** | Dynamic | 443 | HTTPS (download) | Required for installation/updates on Linux only. Access via FQDN. | | **ip-api.com** | Dynamic | 80 | HTTP | The traffic is external, HTTP, and third-party. Used on demand by NDD - Computer Monitor for geolocation via public IP. Optional rule/outside the scope of meters and supplies. Allow only if this functionality is authorized. | For more details on how the communication flow takes place, go to [Configure the DCA and Cloud Connector agent](https://helpcenter.nddorbix.com/en/essentials/Current/configure-the-dca-and-cloud-connector-agent.md). #### Web service * Web service used by DCA and Cloud Connector to receive/send data: **Data Center Global and Data Center Europe** : http://agent.nddorbix.com. *Sends application monitoring data (server, services, and logs) to NDD Orbix.* **Information** When accessing http://agent.nddorbix.com via your browser, you will view a 404 error. This is expected behavior, as the address is only used for agent communication via web service. #### Raspberry Pi * **Device model**: Raspberry Pi 3 Model B or higher. * **Operating system**: Ubuntu 24.04 or higher (64-bit). * **Storage**: 8gb microSD card or higher. * **Connection**: local network that allows communication with the NDD Orbix server services. #### Startup Type (ST) * **DCA and Cloud Connector**: Automatic. * **Attached services**: Manual. Services installed with DCA and Cloud Connector remain with the **Startup Type (ST)** set to **Manual** , as the responsibility for starting and stopping these services lies solely with the agent itself. Only DCA and Cloud Connector should have the **ST** set to **Automatic**. Starting with version 1.2.0, the DCA and Cloud Connector agent automatically checks the **ST** of each service. If it identifies any service configured as **Automatic** , it will automatically be adjusted to **Manual**. **Do not change the TI of services to Automatic, as this may compromise the correct functioning of the agent and its associated services.** #### HP USB printers * Check the **Enable PJL Device Access Commands** option in the **Security \> General Security** of device web section to ensure proper monitoring of HP USB printers. #### EcoPrint * PCL6 language driver. To ensure the solution functions correctly, NDD Orbix components automatically monitor and adjust certain configurations in the print queues. The **NDD - Queues Monitor** component automatically monitors and configures the following parameters: * **Advanced** tab in the driver properties: * **Start printing after last page is spooled**: enabled. * **Print spooled documents first**: enabled. * **Keep printed documents**: disabled. * **Sharing** tab in the driver properties (for shared queues only): * **Render print jobs on client computers**: disabled. **Warning** The settings apply to **all print queues on the computer**, including those not linked to EcoPrint or NDD Orbix (printers not registered with or monitored by the platform). The **NDD - Supply Watch** service automatically monitors and configures the following parameter: * **Advanced** tab in the driver properties: * **Enable advanced printing features**: disabled. If this option remains enabled, the driver language may change during printing, preventing the savings from taking effect. **Warning** This configuration applies to all print queues associated with monitored and managed printers by NDD Orbix. ## Approved operating systems DCA and Cloud Connector are certified for installation and operation on the following versions of Windows and Linux distributions/versions: * **Windows** * Windows 10, 64 bits (x64) * Windows 11 Enterprise, 64 bits (x64) * Windows Server 2016 Standard Edition, 64 bits (x64) * Windows Server 2019 Standard Edition, 64 bits (x64) * Windows Server 2022 Standard Edition, 64 bits (x64) * **Linux** * Fedora 38 ou superior (x64) * Ubuntu 20.04 ou superior (x64) * Debian 12 ou superior (x64) * Mint 22 ou superior (x64) Last updated: July 28, 2026 --- version: "Current" language: "en" --- # Alert management In operations where device availability and rapid response to critical events are decisive factors for success, NDD Orbix offers the **Alert management** feature. This is a strategic solution that combines **real-time monitoring, intelligent notifications, and process automation**, allowing you to act proactively and efficiently. ![image-20240412-135056.png](https://helpcenter.nddorbix.com/__attachments/a_6820ab3b1d65f9941ae75929de2d13827cb8483cacc217e2a22a293597abd391/image-20240412-135056.png?cb=fa7f35d41be7bc033641a466a57f406a) *Open alerts view* With this feature, it is possible to **configure automated alerts based on predefined** conditions, such as device failures, critical supply levels, or other relevant operational events. Each alert can be integrated into a **customizable workflow**, allowing the definition and automation of response processes. In addition, the platform allows alerts to be **customized by customer**, offering everything from **default notifications to customized messages with links to manuals or internal** procedures. Forwarding can be done directly to NDD Orbix users or to external recipients via email, ensuring that information reaches the right people quickly. *** ** * ** *** ## Explore more about this feature Access the detailed documentation to explore the **Alert management** feature in more detail: * [Create alerts](https://helpcenter.nddorbix.com/en/essentials/Current/create-alerts.md) * [Manage alerts](https://helpcenter.nddorbix.com/en/essentials/Current/manage-alerts.md) * [Change alert identification name](https://helpcenter.nddorbix.com/en/essentials/Current/change-alert-identification-name.md) *** ** * ** *** ### Key pain points we help solve ![image-20250425-173448.png](https://helpcenter.nddorbix.com/__attachments/a_f699ea5d891a01c63fc55631d28340ed43bff72c799a780ffedef4e1292a3c7f/image-20250425-173448.png?cb=06a50c316010561d7875333ce4854fd4) #### Slow response processes, without standardization and with a high risk of communication failures ![image-20250425-173604.png](https://helpcenter.nddorbix.com/__attachments/a_b793d4a4a4dfb92afd9e0b3328f3654210bb4c4ced1485e281b4ab44bc6a88d2/image-20250425-173604.png?cb=16c40686196249ee0c9a5032be53b51b) ##### Lack of control and visibility over critical events that require immediate action ![image-20250618-124801.png](https://helpcenter.nddorbix.com/__attachments/a_4162923118b4dcd2df9f4ed721d10d3aee4b90effcdacf117091ba01235f4343/image-20250618-124801.png?cb=051b0ef4fc43d984f248181d2c983519) ###### Low ability to anticipate and resolve problems before they cause major impacts on operations *** ** * ** *** ### Key benefits for your operation ![image-20250425-174902.png](https://helpcenter.nddorbix.com/__attachments/a_d4208c4330f5a6ea9475b741fb7f9b8242b55df024a32518ffda61f7af59b115/image-20250425-174902.png?cb=6bea26634b30f7826e5cb3ed6dc64e02) #### Improved operational planning, with data and history that facilitate management ![image-20250623-141340.png](https://helpcenter.nddorbix.com/__attachments/a_e0dbc1ebcb761b13bda31a4203d6b80649f831d54b6545ed4fea48345078fd8c/image-20250623-141340.png?cb=f51381cec7cc93a126ef70663e2d4df4) ##### Operational governance (ESG), with structured processes that ensure traceability ![image-20250425-172933.png](https://helpcenter.nddorbix.com/__attachments/a_c2c7432fcdcaf32a029ebcbf09a3d8d1bb71824ac176a2adca03cfd5314927f7/image-20250425-172933.png?cb=b26ad755ad2ab8328353a85c8d8b7d6a) ###### Proactivity in identifying and resolving problems, reducing response time ![image-20250618-125125.png](https://helpcenter.nddorbix.com/__attachments/a_2f487fa31e0cbeea9bc30760bf6c44c069c24dccf5ace7ee86fe48753b5f41de/image-20250618-125125.png?cb=e749a63705d3b22a5d68e5775aa8739f) ###### Final customer satisfaction, minimizing impacts caused by operational failures ![image-20250623-141359.png](https://helpcenter.nddorbix.com/__attachments/a_11cd2af10fb52150b2523f6361a375180c95ea13ba7271523f6dd4e6a5f17606/image-20250623-141359.png?cb=85710f3f451f02091870ccda71d19200) ###### Lower environmental impact (ESG), avoiding waste and reducing the need for travel ![image-20250623-141247.png](https://helpcenter.nddorbix.com/__attachments/a_50dbf92daac1e8f415f9862c5667145880454af51596d442e735f24d996f6a07/image-20250623-141247.png?cb=3bd27a2e5182014f988276731585665e) ###### Anticipation of solutions, with alerts that allow preventive actions before problems escalate *** ** * ** *** ### What makes our solution different from others ![image-20250623-142001.png](https://helpcenter.nddorbix.com/__attachments/a_c06a29a6879f625ddf436a9368755f9a61fc575c2d98abc821d50081bce46dfa/image-20250623-142001.png?cb=7ddcb02898d3c9e84dcb3004a192ee0c) #### Reports on closed alerts ![image-20250618-124855.png](https://helpcenter.nddorbix.com/__attachments/a_5809c356533a14afc350cca9cdfc26307982697480fcae80162c8c7d9fc628d4/image-20250618-124855.png?cb=3dee29697536b14349dfdf1dfd4d1643) ##### Total customization of alert rules ![image-20250623-141936.png](https://helpcenter.nddorbix.com/__attachments/a_366a3abb963e3672cd546e93a6fa63ac16cfaed5a959645eb75c8e75401b50cc/image-20250623-141936.png?cb=da981dd7a5edae2c20373762d74c21c6) ###### Workflows, automating the response flow *** ** * ** *** NDD Orbix's **Alert management**transforms device monitoring into a proactive, structured operation focused on reducing operational risks, ensuring **greater efficiency, agility, and end customer satisfaction**. Last updated: March 13, 2026 --- version: "Current" language: "en" --- # Apply filters to the grid Advanced filters allow you to refine the data displayed in the portal grids, enabling accurate searches based on different criteria. ## Instructions 1. Access the desired grid 2. Click on the **Filters** button 3. Select the desired options in each field: 1. **Field**: choose the column you want to filter. 2. **Operator**: select the condition. 3. **Value**: enter the corresponding value. 4. To add more filters, click on**+ New clause** You can choose the **logic operator**from: 1. **and**: the filters will be combined (all must be met). 2. **or**: the filters will be considered independently. 5. Click the **Apply**button to apply the filters and view the result 💡 **Example** To display only the printers monitored in the **Monitoring \> Printers** grid: * **Field**: Monitored * **Operator**: equals * **Value**: Yes The filters **are not saved automatically**. When you exit the menu and return, you will need to redo them. Last updated: March 13, 2026 --- version: "Current" language: "en" --- # Business analytics In an increasingly dynamic and data-driven business environment, NDD Orbix's **Business analytics**emerges as a strategic solution to transform **large volumes of operational data into actionable insights**. With interactive dashboards developed in Power BI, managers have access to **strategic indicators**, enabling them to **identify trends, detect bottlenecks, optimize features, and make decisions based on real** data, strengthening operational and financial management. The feature provides a solid foundation of indicators that support **proactive management, strategic planning, and ESG** (Environmental, Social, and Governance) initiatives. ![image 243-20250206-133631.png](https://helpcenter.nddorbix.com/__attachments/a_b8fbb2c6e73c92eab66f7278782a315e398503d5fdda5dc5abb5a056176fda2d/image%20243-20250206-133631.png?cb=549e7284c2e9d4b0227949aa695ad7cc) *Managerial ESG panel view* *** ** * ** *** ## Explore more about this feature Access the detailed documentation to explore the **Business analytics** feature in more detail: * [View panels](https://helpcenter.nddorbix.com/en/essentials/Current/view-panels.md) *** ** * ** *** ### Key pain points we help solve ![image-20250618-181543.png](https://helpcenter.nddorbix.com/__attachments/a_f91529581119f37e4c1ee2d596079aceadd632505e1f49aed04fba395d420617/image-20250618-181543.png?cb=140b4da36c4e6b384d6bfd8faaa41d51) #### Lack of consolidation of operational data for strategic analysis ![image-20250618-124801.png](https://helpcenter.nddorbix.com/__attachments/a_cd8a8418cb3b8c5899acf47f5d1ea39792b52f7f52d56ae2a9f0cffc718a34df/image-20250618-124801.png?cb=051b0ef4fc43d984f248181d2c983519) ##### Low control over ESG indicators and environmental impacts of operations ![image-20250425-173604.png](https://helpcenter.nddorbix.com/__attachments/a_17985316197072c22ebc844d47520dcf4dc98aa3d564933efc98a47fe83865e8/image-20250425-173604.png?cb=16c40686196249ee0c9a5032be53b51b) ###### Difficulty in viewing trends and identifying improvements *** ** * ** *** ### Key benefits for your operation ![image-20250618-140650.png](https://helpcenter.nddorbix.com/__attachments/a_27d3f6c66eef4cc430f7ba10bf9c6409be642f5d4ab49d3cb5c01a6b54dd1538/image-20250618-140650.png?cb=147338a147d1a1d1215ec35af158e117) #### Financial overview, including analysis of waste and premature exchanges of supplies ![image-20250618-125125.png](https://helpcenter.nddorbix.com/__attachments/a_346f2092cf76e7aac43d5a826fa0813df60c444ce6b9520da02d362f0b4c441f/image-20250618-125125.png?cb=e749a63705d3b22a5d68e5775aa8739f) ##### Continuous improvement, with monitoring of trends over time ![image-20250618-181757.png](https://helpcenter.nddorbix.com/__attachments/a_0d377b8086331ef1cdcef2341215fd12a9729eb0e5afd7a1706ec26c270b9da6/image-20250618-181757.png?cb=eb3561ba08a59fc074fcb28b593f4211) ###### Data-driven decision making, with strategic indicators ![image-20250618-140905.png](https://helpcenter.nddorbix.com/__attachments/a_eb200e317aa2d4f7d35c3adb4304bcdcb7f5976c21352a23879cdebf001678b2/image-20250618-140905.png?cb=02fd742b8537c9c216eac2cb154f78ef) ###### Identification of opportunities for improvement, with a focus on operational and financial efficiency ![image-20250425-174223.png](https://helpcenter.nddorbix.com/__attachments/a_e54079405b30f33b25b1d009cdf8452c003aa34e6818799eafc0f2d631b14385/image-20250425-174223.png?cb=b60f7c65a2c499578f8b375ab5e65fc9) ###### Centralization of data and indicators in a single panel, with dynamic filters and visual customization ![image-20250623-141340.png](https://helpcenter.nddorbix.com/__attachments/a_2c5af96f39c6574991adcc7978a6fd24b588cea304cac1491639146e46538d8f/image-20250623-141340.png?cb=f51381cec7cc93a126ef70663e2d4df4) ###### Transparency and governance (ESG), with indicators that encourage sustainable management *** ** * ** *** ### What makes our solution different from others ![image-20250623-160615.png](https://helpcenter.nddorbix.com/__attachments/a_7a112320d59a0607dd4e3fd178ac94b49924a490b9b37f559e7733fe1214bcba/image-20250623-160615.png?cb=cd5ee3b97b81f2fd15a2cc6a2031e3ea) #### Temporal monitoring of indicators, allowing the evolution of the operation to be evaluated ![image-20250618-182129.png](https://helpcenter.nddorbix.com/__attachments/a_71653de6490506eb196e1ec0bbf25ec07cb165cfe065e1ac453887b8f11751b9/image-20250618-182129.png?cb=d24cea3137d0885ab251ac12d33e5b95) ##### Consolidation of diverse data into strategic indicators on multiple topics ![image-20250618-125125.png](https://helpcenter.nddorbix.com/__attachments/a_346f2092cf76e7aac43d5a826fa0813df60c444ce6b9520da02d362f0b4c441f/image-20250618-125125.png?cb=e749a63705d3b22a5d68e5775aa8739f) ###### Analysis of operational gaps, identifying areas that demand corrective actions *** ** * ** *** NDD Orbix's **Business analytics**is more than a reporting solution: it is a **strategic intelligent management tool** that allows you to anticipate problems, direct features, and make decisions based on real data, contributing to a **more efficient, financially controlled, and sustainable** operation. Last updated: March 13, 2026 --- version: "Current" language: "en" --- # Can I choose which columns I want to view in the grid? Yes. Just use the column editing option by clicking on the ⚙️ icon at the top of the grid. Last updated: March 13, 2026 --- version: "Current" language: "en" --- # Can I install Gateway Connector on Linux? No. Gateway Connector must be installed exclusively on Windows operating systems, even if the agent is installed on Linux. Last updated: March 13, 2026 --- version: "Current" language: "en" --- # Can I schedule reports to be sent by email? Yes. You can [schedule reports](https://helpcenter.nddorbix.com/en/essentials/Current/schedule-sending-of-reports.md) to be sent automatically on specific days. Last updated: March 13, 2026 --- version: "Current" language: "en" --- # Can other users view the dashboards I create? No. Customized dashboards are only visible to the user who created them. Last updated: March 13, 2026 --- version: "Current" language: "en" --- # Change DCA and Cloud Connector agent communication on Linux After installing the DCA and Cloud Connector agent, the communication method can be inserted, changed or removed. **Warning** If the **address** or **port** where the **Gateway Connector** is installed is changed, this information must also be updated in the **DCA and Cloud Connector** agent to ensure continued communication. ## Instructions 1. Open the terminal There are several change scenarios. Identify your current situation and the change you want to make to determine the action required. | **Current situation** | **Desired change** | **Action required** | |-----------------------|-----------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Direct communication | Proxy communication | 1. Run the command below in the terminal to configure the proxy: sudo ndd-proxy-config 2. In **Insert proxy address** , enter the IP address or hostname of the proxy and press **Enter** 3. In **Insert proxy port** , enter the proxy port and press **Enter** 4. In **Use authentication?** , type **y** if you want to use authentication or **n** if you don't, and press **Enter** 1. If you want to use authentication: 1. In **Insert proxy user** , enter the proxy's authentication user and press **Enter** 2. In **Insert proxy** **password** , enter the proxy's authentication password and press **Enter** 2. If you don't want to use authentication, just press **Enter**in both fields 5. Run the command below in the terminal to enable the proxy: sudo ndd-proxy-config --enable 6. Run the command below in the terminal to restart the NDD - DCA and Cloud Connector service: sudo systemctl restart NDDDCAandCloudConnector 7. Run the command below in the terminal to restart the NDD - Printer Monitor service: sudo systemctl restart NDDPrinterMonitor 8. Run the command below in the terminal to restart the NDD - Printer Monitor USB service: sudo systemctl restart NDDPrinterMonitorUSB | | Direct communication | Gateway communication | 1. Run the command below in the terminal to configure the gateway: sudo ndd-gateway-config 2. In **Insert Gateway Connector host** , enter the IP address or hostname of the computer/server where the Gateway Connector was installed, and press **Enter** 3. In **Insert Gateway Connector port** , enter the gateway port and press **Enter** *The default gateway port is 9635, but you can enter another port if you wish.* 4. Run the command below in the terminal to enable the gateway: sudo ndd-gateway-config --enable 5. Run the command below in the terminal to restart the NDD - DCA and Cloud Connector service: sudo systemctl restart NDDDCAandCloudConnector 6. Run the command below in the terminal to restart the NDD - Printer Monitor service: sudo systemctl restart NDDPrinterMonitor 7. Run the command below in the terminal to restart the NDD - Printer Monitor USB service: sudo systemctl restart NDDPrinterMonitorUSB | | Proxy communication | Direct communication | 1. Run the command below in the terminal to disable the proxy: sudo ndd-proxy-config --disable 2. Run the command below in the terminal to restart the NDD - DCA and Cloud Connector service: sudo systemctl restart NDDDCAandCloudConnector 3. Run the command below in the terminal to restart the NDD - Printer Monitor service: sudo systemctl restart NDDPrinterMonitor 4. Run the command below in the terminal to restart the NDD - Printer Monitor USB service: sudo systemctl restart NDDPrinterMonitorUSB | | Proxy communication | Gateway communication | 1. Run the command below in the terminal to disable the proxy: sudo ndd-proxy-config --disable 2. Run the command below in the terminal to configure the gateway: sudo ndd-gateway-config 3. In **Insert Gateway Connector host** , enter the IP address or hostname of the computer/server where the Gateway Connector was installed, and press **Enter** 4. In **Insert Gateway Connector port** , enter the gateway port and press **Enter** *The default gateway port is 9635, but you can enter another port if you wish.* 5. Run the command below in the terminal to enable the gateway: sudo ndd-gateway-config --enable 6. Run the command below in the terminal to restart the NDD - DCA and Cloud Connector service: sudo systemctl restart NDDDCAandCloudConnector 7. Run the command below in the terminal to restart the NDD - Printer Monitor service: sudo systemctl restart NDDPrinterMonitor 8. Run the command below in the terminal to restart the NDD - Printer Monitor USB service: sudo systemctl restart NDDPrinterMonitorUSB | | Gateway communication | Direct communication | 1. Run the command below in the terminal to disable the gateway: sudo ndd-gateway-config --disable 2. Run the command below in the terminal to restart the NDD - DCA and Cloud Connector service: sudo systemctl restart NDDDCAandCloudConnector 3. Run the command below in the terminal to restart the NDD - Printer Monitor service: sudo systemctl restart NDDPrinterMonitor 4. Run the command below in the terminal to restart the NDD - Printer Monitor USB service: sudo systemctl restart NDDPrinterMonitorUSB | | Gateway communication | Proxy communication | 1. Run the command below in the terminal to disable the gateway: sudo ndd-gateway-config --disable 2. Run the command below in the terminal to configure the proxy: sudo ndd-proxy-config 3. In **Insert proxy address** , enter the IP address or hostname of the proxy and press **Enter** 4. In **Insert proxy port** , enter the proxy port and press **Enter** 5. In **Use authentication?** , type **y** if you want to use authentication or **n** if you don't, and press **Enter** 1. If you want to use authentication: 1. In **Insert proxy user** , enter the proxy's authentication user and press **Enter** 2. In **Insert proxy** **password** , enter the proxy's authentication password and press **Enter** 2. If you don't want to use authentication, just press **Enter**in both fields 6. Run the command below in the terminal to enable the proxy: sudo ndd-proxy-config --enable 7. Run the command below in the terminal to restart the NDD - DCA and Cloud Connector service: sudo systemctl restart NDDDCAandCloudConnector 8. Run the command below in the terminal to restart the NDD - Printer Monitor service: sudo systemctl restart NDDPrinterMonitor 9. Run the command below in the terminal to restart the NDD - Printer Monitor USB service: sudo systemctl restart NDDPrinterMonitorUSB | Last updated: May 25, 2026 --- version: "Current" language: "en" --- # Change DCA and Cloud Connector agent communication on Windows After installing the DCA and Cloud Connector agent, the communication method can be inserted, changed or removed. **Warning** If the **address** or **port** where the **Gateway Connector** is installed is changed, this information must also be updated in the **DCA and Cloud Connector** agent to ensure continued communication. ## Instructions 1. Locate the **DCA and Cloud Connector** installation folder 2. Open the **nddDcaSettingsConfigurator.exe** tool 3. Click on the tab according to the desired communication mode, **Proxy** or **Gateway** 4. Enter, change or remove settings 5. Click the **Save** button Last updated: May 25, 2026 --- version: "Current" language: "en" --- # Change alert identification name Allows you to rename alerts to make them easier to identify in the system. The new name will be displayed wherever the alert is used, such as: * rule creation; * open alerts; * alerts in processing; * closed alerts. **Who can use this feature** Users with the **Admin** or **Manage alert rules**permissions ## Instructions 1. Go to the **Settings \> Warnings** menu 2. Click **Open** under the **Alert identification** option 3. Locate the desired alert 4. Click the ⋮ button at the end of the line 5. Click **Open** 6. In the **Identification** field, enter the new name for the alert 7. Click the **Save** button To restore the alert's default name, simply delete the contents of the **Identification** field and save the change. Last updated: July 10, 2026 --- version: "Current" language: "en" --- # Change Gateway Connector communication on Windows After installing the Gateway Connector, the communication method can be inserted, changed or removed. **Warning** If the **address** or **port** where the **Gateway Connector** is installed is changed, this information must also be updated in the **DCA and Cloud Connector** agent to ensure continued communication. To do this, consult the documentation below, depending on the operating system used: * [Change DCA and Cloud Connector agent communication on Windows](https://helpcenter.nddorbix.com/en/essentials/Current/change-agent-communication-on-windows.md) * [Change DCA and Cloud Connector agent communication on Linux](https://helpcenter.nddorbix.com/en/essentials/Current/change-agent-communication-on-linux.md) ## Instructions 1. Locate the **Gateway Connector**installation folder 2. Open the tool **nddDcaSettingsConfigurator.exe** 3. Enter, change or remove the proxy settings 4. Click the **Save**button Last updated: August 26, 2026 --- version: "Current" language: "en" --- # Change the access provider on the portal If your user is linked to **more than one provider**, the portal allows you to switch between them easily. ## Instructions 1. Click on your name in the upper right corner to expand the menu 2. Click on **Providers** 3. Click on the name of the provider you want 4. Click on the **Yes**button to confirm the change The system will automatically redirect you to the new provider you selected. When you log out of the portal and log back in, you will be automatically redirected to the **last provider you used**. Last updated: March 13, 2026 --- version: "Current" language: "en" --- # Change the display language and region on the portal The NDD Orbix portal allows you to customize the **interface language** and also the **date, hour and number format** , according to the **region** selected by the user. These settings help adapt the interface to your local preferences, making it easier to read reports and dates. ## Instructions To change the **language**, follow the steps below: 1. Click on your name in the upper right corner to expand the menu 2. Click on **Language** 3. Click on the desired language 4. Click on the **Yes**button to confirm the change The portal will automatically update with the new language selected. To change the **region**, follow the steps below: 1. Click on your name in the upper right corner to expand the menu 2. Click on **My settings** 3. Under **Language and regional information** , click on the **Edit** button 4. Change the desired fields 5. Click on the **Save** button to confirm the change Last updated: March 13, 2026 --- version: "Current" language: "en" --- # Change the password to access the portal The access password can be changed if forgotten or if necessary. ## Instructions 1. Access the NDD Orbix portal login page at [++https://portal.nddorbix.com/++](https://portal.nddorbix.com/) 2. Click on the option **Forgot your password?** 3. In the **E-mail** field, enter the address used to access the portal 4. Click the **Send** button 5. Access the inbox of the email address provided and locate the message with the subject **Forgot your password?** 6. Click the **Redefine password** button 7. In the **Password** and **Confirmation password** fields, enter the new password **Informação** A senha deve atender aos seguintes critérios: * conter no mínimo **6 caracteres**; * conter pelo menos **1 caractere não alfanumérico** (como `!`, `@`, `#` ou `%`); * conter pelo menos **1 letra minúscula** (`a` a `z`); * conter pelo menos **1 letra maiúscula** (`A` a `Z`). **Information** The password must meet the following criteria: * contain at least **6 characters**; * contain at least **1 non-alphanumeric character** (such as `!`, `@`, `#`, or `%`); * contain at least **1 lowercase letter** (`a`-`z`); * contain at least **1 uppercase letter** (`A`-`Z`). 8. Click the **Reset** button to complete the process Last updated: August 03, 2026 --- version: "Current" language: "en" --- # Computer does not appear in the enable services menu after installing DCA and Cloud Connector ## Failure After installing the DCA and Cloud Connector agent on the computer, it does not appear in the **Installations \> Enable services** menu of the NDD Orbix portal, even though the installation was completed and the service is running on Windows. ## Cause The DCA and Cloud Connector has not yet communicated with the portal or has not completed the initial registration. The installation may have been performed without proper permissions, there may be a network block, or the configuration files may not have been created correctly in the **Workfolder**. **Related technical context:** * The DCA and Cloud Connector must be registered with the portal before services can be enabled. * The installation must be performed by an administrator user. * The settings folder must be created locally. * Initial communication may be delayed due to the customer's network. * The absence of the computer from the portal does not confirm a failure in the installation without local validation. ## Solution 1. Confirm that the installation was performed by an administrator user 2. Access Windows **Services** 3. Verify that the **NDD - DCA and Cloud Connector** service is listed and is **Running** 4. Access the path **C:\\NDD TECH\\Workfolder\\settings** 5. Confirm that the configuration files have been created 6. Check for any firewall, antivirus, or proxy blocks 7. Confirm that the network allows communication with the NDD Orbix portal 8. Restart the **NDD - DCA and Cloud Connector** service 9. Wait for the portal to process 10. Go back to the **Installations \> Enable services** menu 11. Check to see if the computer is now visible If the computer is still not visible: 1. Reinstall the DCA and Cloud Connector agent using the latest installer, as instructed at [Install the DCA and Cloud Connector agent on Windows](https://helpcenter.nddorbix.com/en/essentials/Current/install-the-agent-on-windows.md) 2. After reinstalling, revalidate the service and the **C:\\NDD TECH\\Workfolder\\settings** folder If the problem persists, collect the installation and **Workfolder** logs. **Additional information:** * The computer is only displayed to enable the service after the DCA and Cloud Connector agent has communicated successfully. * A delay in the initial communication may be network-related. * If the files in the **C:\\NDD TECH\\Workfolder\\settings** folder are not created, the installation must be reviewed. * Do not immediately process the computer's absence as a failure before validating communication, the service, and local files. * If the DCA and Cloud Connector were not installed correctly, port tests will not identify the root cause. * Open ports do not guarantee proper operation when the local service is not communicating with the portal. Last updated: July 28, 2026 --- version: "Current" language: "en" --- # Configure and view service logs Logs are records detailing events, activities and relevant information that occur during the execution of the application. **Who can use this feature** Users with the **Admin** or **Installation management**permissions ## Instructions ### Configure logs in the portal 1. Go to the **Installations \> Services** menu 2. Click on the desired **service**to open its properties 3. Click on the **Logs**tab 4. Click on the **Settings**button in the top right corner 5. In the side tab, enable log generation 6. Configure the desired level of logs, from minimum to maximum *When you click on each level, see below the type of information that will be displayed through it.* 7. Click on the **Save** button #### View logs in the portal 1. Go to the **Installations \> Services** menu 2. Click on the desired **service**to open its properties 3. Click on the **Logs**tab The logs for the last 7 (seven) days will be displayed. Each log contains the date and time, as well as the service message, informing you of what is running at that moment. To view the logs for a specific period, click on the **Filters** button, select the desired period and click on the **Apply**button. To update the list of logs displayed, click on the **Refresh**button in the top right-hand corner. To export the logs to a text file, click the **Export logs** button in the top right corner. If the period filter is applied, it will be taken into account in the export. Otherwise, all logs generated in the last 7 (seven) days will be exported. #### View logs locally To view local logs from DCA and Cloud Connector, follow the steps below: 1. Navigate to the **NDD TECH** folder Example: `C:\NDD TECH`. 2. Open the **Workfolder**folder Log files stored directly in the **Workfolder** folder are available even when the agent cannot communicate with the NDD Orbix portal and adhere to the log level configured in the `appsettings.json` file. Example: `dca-local-logs-20260824.log`. The files stored in **Workfolder \> buffer** are the official logs. They are used as the data source for the logs displayed in the NDD Orbix portal and adhere to the log level configured in the portal. Example: `serilog-es-buffer-20260824.txt`. To view the local logs for the services, follow the steps below: 1. Navigate to the **NDD TECH** folder Example: `C:\NDD TECH`. 2. Open the **Workfolder**folder 3. Open the folder corresponding to the desired service NDD - Printer Monitor = Printer Network Agent NDD - Print Queue Print = Print Queue Agent NDD - Supply Watch = Supply Watch NDD - Thermal Monitor = Thermal Monitor NDD - Thermal Monitor USB = Thermal Monitor USB NDD - Computer Monitor = Workstation Agent NDD - Printer Monitor USB = Workstation Agent USB NDD - Software Monitor = Workstation Software Agent 4. Open the **buffer** folder The files stored in this folder are the official logs. They are used as the data source for the logs displayed in the NDD Orbix portal and adhere to the log level configured in the portal. Example: `serilog-es-buffer-20260824.txt`. *** ** * ** *** If you find error codes in the logs, consult the [Error codes](https://helpcenter.nddorbix.com/en/essentials/Current/error-codes.md) articles to find the solution. Last updated: September 03, 2026 --- version: "Current" language: "en" --- # Configure the DCA and Cloud Connector agent on Linux Access the documentation for configuring the DCA and Cloud Connector agent on the Linux operating system below. Currently, the Linux agent only supports monitoring meters, supplies, and events for network printers (NDD - Printer Monitor service) and USB printers (NDD - Printer Monitor USB service). USB printer monitoring (NDD - Printer Monitor USB service) on Linux is compatible with the following models: |-----------|------------------------------------------------------------------| | **Ricoh** | IM 430 IM C2010 IM C4510 M320F P311 SP 377DNWX SP 3510 SP 3710DN | | **HP** | MFP 432 | | If you need to approve a new model, open a support ticket so we can analyze its feasibility. || * [Prepare the environment for installation on Linux](https://helpcenter.nddorbix.com/en/essentials/Current/prepare-the-environment-for-installation-on-linux.md) * [Install the DCA and Cloud Connector agent on Linux (Ubuntu and Ubuntu-based distributions)](https://helpcenter.nddorbix.com/en/essentials/Current/install-the-agent-on-linux-ubuntu-and-ubuntu-based.md) * [Install the DCA and Cloud Connector agent on Linux (other distributions)](https://helpcenter.nddorbix.com/en/essentials/Current/install-the-agent-on-linux-other-distributions.md) * [Change DCA and Cloud Connector agent communication on Linux](https://helpcenter.nddorbix.com/en/essentials/Current/change-agent-communication-on-linux.md) * [Remove the DCA and Cloud Connector agent on Linux (Ubuntu and Ubuntu-based distributions)](https://helpcenter.nddorbix.com/en/essentials/Current/remove-the-agent-on-linux-ubuntu-and-ubuntu-based-.md) * [Remove the DCA and Cloud Connector agent on Linux (other distributions)](https://helpcenter.nddorbix.com/en/essentials/Current/remove-the-agent-on-linux-other-distributions.md) Last updated: July 22, 2026 --- version: "Current" language: "en" --- # Configure the DCA and Cloud Connector agent on Windows Access the documentation for configuring the DCA and Cloud Connector agent on the Windows operating system below. * [Install the DCA and Cloud Connector agent on Windows](https://helpcenter.nddorbix.com/en/essentials/Current/install-the-agent-on-windows.md) * [Change DCA and Cloud Connector agent communication on Windows](https://helpcenter.nddorbix.com/en/essentials/Current/change-agent-communication-on-windows.md) * [Update the DCA and Cloud Connector agent and services version via the installer on Windows](https://helpcenter.nddorbix.com/en/essentials/Current/update-the-agent-on-windows.md) * [Remove the DCA and Cloud Connector agent on Windows](https://helpcenter.nddorbix.com/en/essentials/Current/remove-the-agent-on-windows.md) Last updated: May 25, 2026 --- version: "Current" language: "en" --- # Configure the DCA and Cloud Connector agent The **DCA and Cloud Connector** is the monitoring agent for **NDD Orbix** , responsible for collecting, processing, and sending information from monitored devices to the platform's portal. It establishes continuous communication between the devices in the customer's environment and the **NDD Orbix** cloud, serving as an essential component for the solution's operation. In addition to the agent, the **NDD Orbix** architecture also supports monitoring through **embedded modules (NDD Print Client Collector)** on compatible printers. Proper installation and configuration of the **DCA and Cloud Connector** ensure secure, centralized, and automated monitoring of the environment. ![image-20260721-140850.png](https://helpcenter.nddorbix.com/__attachments/a_0470503de8844e4f10332849d220052f6e57df18fb9ffbb4ee46171b1a87fe00/image-20260721-140850.png?cb=e0919a5f45439c9489e8de4acd567618) ## DCA and Cloud Connector ### Objectives The **DCA and Cloud Connector** serves the following objectives: * collect data from printers, thermal printers, computers, and software, including meters, odometers, supplies, events, and equipment statuses; * allow centralized device management through the **NDD Orbix portal**; * automate operational tasks, such as driver installation, print queue configuration, and the application of energy-saving policies (EcoPrint); * keep the solution's components up to date at all times through the automatic update mechanism (LiveUpdate). #### Architecture The **DCA and Cloud Connector** is installed as the system's main service. This is the only service configured for automatic startup and has two responsibilities: * to establish communication with the cloud and with the **NDD Orbix** portal via the NDD communication SDK; * to locally control and activate the other **NDD Orbix** agent services. The other services are installed alongside the main agent but remain disabled until enabled by the **NDD Orbix portal**, according to the configuration set for each environment. Each service is independent, starts manually, and is automatically launched by the main agent when necessary. Data collection is performed based on the device type, using protocols such as **SNMP, HTTP, TCP, and USB**. #### Available services The **DCA and Cloud Connector** is available for **Windows** and **Linux**, but not all services are supported on both operating systems. In addition, each service collects specific information according to its purpose. ##### Services available on Windows | **Service** | **Name on Windows** | **Function** | |-------------------------------|--------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **DCA and Cloud Connector** | **nddSmart.DCA.Agent** | The main service responsible for communicating with the portal and managing the other services. It also collects basic local information about the computer on which it is installed. Data collected by DCA and Cloud Connector * Hostname * Machine UUID * IPv4 address (all interfaces) * IPv6 address * MAC address * Operating system * Serial number * Logs * Disk size * Disk usage * Processor * Processor usage (%) * RAM memory size * RAM memory usage (%) | | **NDD - Printer Monitor** | **NDDPrinterMonitor** | Monitors printers connected via a network or WAN using the SNMP and NPAP protocols, collecting information on inventory, meters, supplies, and events. Data collected by NDD - Printer Monitor * Serial number * Manufacturer * Model * MAC address * IP address or hostname * Name collected * Connection type * Port number * Subnet mask * Firmware * Location * Contact * Features (whether it is a copier, fax, scanner, duplex, prints, prints in color) * Quantity of meters (total, monochrome, color) * Meter type * Supply description * Supply part number * Supply color * Supply level * Supply serial number * Supply type * Maximum supply capacity * Supply usage time * Supply manufacturer * Pages printed by the supply * Supply meter * Supply receipt date * Events/alerts | | **NDD - Printer Monitor USB** | **NDDPrinterUsbMonitor** | Monitors printers connected via USB, collecting information on inventory, meters, supplies, and events. Functionality depends on the equipment's compatibility. We recommend checking with a brand specialist. Data collected by NDD - Printer Monitor USB * Serial number * Manufacturer * Model * MAC address * IP address or hostname * Name collected * Connection type * Port number * Subnet mask * Firmware * Location * Contact * Features (whether it is a copier, fax, scanner, duplex, prints, prints in color) * Quantity of meters (total, monochrome, color) * Meter type * Supply description * Supply part number * Supply color * Supply level * Supply serial number * Supply type * Maximum supply capacity * Supply usage time * Supply manufacturer * Pages printed by the supply * Supply meter * Supply receipt date * Events/alerts | | **NDD - Thermal Monitor** | **NDDThermalMonitor** | Monitors thermal printers connected via a network or WAN, collecting inventory, odometers, supplies, and events. Data collected by NDD - Thermal Monitor * Name * Serial number * Manufacturer * Model * Machine UUID * IP address or hostname * MAC address * Device type * Connection type * Firmware version * Operating system * Odometer count (in distance, quantity, or cuts) * Odometer type * Supply part number * Supply color * Supply charge status * Supply serial number * Supply type * Maximum supply capacity * Events/alerts | | **NDD - Thermal Monitor USB** | **NDDThermalMonitorUSB** | Monitors thermal printers connected via USB, collecting inventory, odometers, supplies, and events. Data collected by NDD - Thermal Monitor USB * Name * Serial number * Manufacturer * Model * Machine UUID * IP address or hostname * MAC address * Device type * Connection type * Firmware version * Operating system * Odometer count (in distance, quantity, or cuts) * Odometer type * Supply part number * Supply color * Supply charge status * Supply serial number * Supply type * Maximum supply capacity * Events/alerts | | **NDD - Computer Monitor** | **NDDComputerMonitor** | Monitors computers, collecting information on hardware, operating system, resource usage, and events. Data collected by NDD - Computer Monitor * Hostname * User * UUID * Serial number * Manufacturer * Model * MAC address * IP address * BIOS version * Uptime * Device type * Disk name * Disk model * Disk size * Disk serial number * Disk PNP Device ID * Disk volume (name, format, size, free space, and usage percentage) * Network interface name * Network interface IP address * Network interface MAC address * Network interface subnet mask * RAM memory * RAM memory type * RAM memory frequency * RAM memory manufacturer * RAM serial number * RAM model * Average RAM usage * Operating system name * Operating system version * Operating system installation date * Operating system architecture * Operating system serial number * Processor name * Average processor usage * Wi-Fi network name * Wi-Fi network MAC address * Wi-Fi network channel * Wi-Fi network signal * Wi-Fi network signal strength * Driver name * Driver description * Driver version * Driver version date * Driver manufacturer * Battery name * Battery manufacturer * Battery voltage * Design capacity of the battery * Total charged capacity of the battery * Events/alerts | | **NDD - Software Monitor** | **NDDSoftwareMonitor** | Monitors the software installed on the computer, including manufacturer, version, installation date, resource usage, and events. Data collected by NDD - Software Monitor * Software name * Software version * Software manufacturer * Software installation date * Software usage time * CPU usage by the software * RAM memory usage by the software * Events/alerts | | **NDD - Print Queue** | **NDDPrintQueue** | Monitors drivers and print queues, allowing for their installation and management. Data collected by NDD - Print Queue * Printer name * Printer serial number * Printer manufacturer * Printer model * Printer IP address or hostname * Computer name * Computer IP address * User logon * User domain | | **NDD - Supply Watch** | **NDDSupplyWatch** | Applies saving rules (EcoPrint) to monitored equipment. Data collected by NDD - Supply Watch * Data from the **NDD - Printer Monitor** and/or **NDD - Printer Monitor USB** services * Data from the **NDD - Print Queue** service (when print queues are used as members in the rules) * Printer manufacturer * Printer model * Printer serial number * Monochrome pages in the print job * Color pages in the print job | ###### Services available on Linux | **Service** | **Function** | |-------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **DCA and Cloud Connector** | The main service responsible for communicating with the portal and managing the other services. It also collects basic local information about the computer on which it is installed. Data collected by DCA and Cloud Connector * Hostname * Machine UUID * IPv4 address (all interfaces) * IPv6 address * MAC address * Operating system * Serial number * Logs * Disk size * Disk usage * Processor * Processor usage (%) * RAM memory size * RAM memory usage (%) | | **NDD - Printer Monitor** | Monitors printers connected via a network or WAN using the SNMP and NPAP protocols, collecting information on inventory, meters, supplies, and events. Data collected by NDD - Printer Monitor * Serial number * Manufacturer * Model * MAC address * IP address or hostname * Name collected * Connection type * Port number * Subnet mask * Firmware * Location * Contact * Features (whether it is a copier, fax, scanner, duplex, prints, prints in color) * Quantity of meters (total, monochrome, color) * Meter type * Supply description * Supply part number * Supply color * Supply level * Supply serial number * Supply type * Maximum supply capacity * Supply usage time * Supply manufacturer * Pages printed by the supply * Supply meter * Supply receipt date * Events/alerts | | **NDD - Printer Monitor USB** | Monitors printers connected via USB, collecting information on inventory, meters, supplies, and events. Functionality depends on the equipment's compatibility. We recommend checking with a brand specialist. Data collected by NDD - Printer Monitor USB * Serial number * Manufacturer * Model * MAC address * IP address or hostname * Name collected * Connection type * Port number * Subnet mask * Firmware * Location * Contact * Features (whether it is a copier, fax, scanner, duplex, prints, prints in color) * Quantity of meters (total, monochrome, color) * Meter type * Supply description * Supply part number * Supply color * Supply level * Supply serial number * Supply type * Maximum supply capacity * Supply usage time * Supply manufacturer * Pages printed by the supply * Supply meter * Supply receipt date * Events/alerts | **Warning** Linux only supports monitoring services for network and USB printers. The other services are available exclusively for Windows. **Information** To see which operating systems are compatible with the **DCA and Cloud Connector** , access [Which operating systems are compatible with DCA and Cloud Connector?](https://helpcenter.nddorbix.com/en/essentials/Current/which-operating-systems-are-compatible-with-dca-an.md). #### Files generated by DCA and Cloud Connector During the process, **DCA and Cloud Connector** generates files in **.JSON** format, with approximately **400 bytes** per file, containing the data collected by each service. Each file contains information for **1 device**. **Note** The **LocalSystem** account is used to run all services internally on Windows, as the installers do not allow you to specify a specific service account for cybersecurity reasons. This means that the services run as **NT AUTHORITY\\SYSTEM**. #### Communication with the portal The **DCA and Cloud Connector** can communicate with the **NDD Orbix portal** in three ways, depending on the customer's infrastructure: * **Direct communication:** The agent communicates directly with the portal when no proxy or gateway is configured. * **Proxy:** A feature of the customer's infrastructure responsible for mediating communication between devices and the internet. * **Gateway Connector:** uses a gateway provided by NDD, which acts as an intermediary for communication between the agents and the portal and caches data for certain solution features. The communication flow occurs as follows: ![image-20260721-142537.png](https://helpcenter.nddorbix.com/__attachments/a_cf4e9bb10de20921908161701b7e8a971128502a834a499b3f44ac899a3daa68/image-20260721-142537.png?cb=410d7307e65630b31c1bfce58238ff0a) ![image-20260721-142542.png](https://helpcenter.nddorbix.com/__attachments/a_9271db07a34e2a56ce5e5741f591b1dcae5f147b363708f62cd8fc84de3af03d/image-20260721-142542.png?cb=6cfebb8b9fef93c36b4451233a4433de) ![image-20260721-142550.png](https://helpcenter.nddorbix.com/__attachments/a_9c40c8309f904dc67dbee2577757998c03492097187a69353b28f55369acb765/image-20260721-142550.png?cb=9fd264c3d726270fdbc28a5979628d72) ## NDD Print Client Collector Currently, this technology is available for equipment from the following manufacturers: **HP Workpath, Kyocera, Lexmark, and Ricoh Android**, eliminating the need for an agent to collect information from these devices. To collect data via embedded modules, **NDD Orbix** uses two NDD Print products: * **NDD Print Client Collector**: software that runs on the printing device's operating system. It allows you to monitor meters, supply status, and alerts for a single device or multiple devices via network/WAN communication and the SNMP protocol. * **Embedded Configuration Tool (ECT)**: software for Windows environments that allows you to configure devices before the installation of the embedded Collector module. **Information** To check device compatibility, access the [Manufacturer Compatibility Guide](https://helpcenter.nddprint.com/en/guiacompatibilidade-nddprint/Current). ![image-20260722-170336.png](https://helpcenter.nddorbix.com/__attachments/a_e1242a84977c8470f34fefaaef41e57128fb183f5453fc7ef03f62dfcc41b1ee/image-20260722-170336.png?cb=727b03fc0889871de81f2d23af111801) ### Prerequisites for the NDD Print Client Collector and the ECT See the specific prerequisite documentation for each manufacturer and for the ECT: * [NDD Print Client Collector HP Workpath](https://helpcenter.nddprint.com/en/manual-nddprint-collectorhpworkpath/Current/pre-requisitos) * [NDD Print Client Collector Kyocera](https://helpcenter.nddprint.com/en/manual-nddprint-clientcollector-kyocera/Current/pre-requisitos) * [NDD Print Client Collector Lexmark](https://helpcenter.nddprint.com/en/manual-nddprint-clientcollector-lexmark/Current/prerequisites) * [NDD Print Client Collector Ricoh Android](https://helpcenter.nddprint.com/en/manual-nddprint-clientcollector-ricohandroid/Current/pre-requisitos) * [Embedded Configuration Tool (ECT)](https://helpcenter.nddprint.com/en/manual-nddprint-ect/Current/pre-requisitos) #### Installation of the NDD Print Client Collector and the ECT See the specific installation documentation for each manufacturer and for the ECT: * [NDD Print Client Collector HP Workpath](https://helpcenter.nddprint.com/en/manual-nddprint-clienthpworkpath/Current/ativacao-instalacao-desinstalacao) * [NDD Print Client Collector Kyocera](https://helpcenter.nddprint.com/en/manual-nddprint-clientcollector-kyocera/Current/pre-requisitos) * [NDD Print Client Collector Lexmark](https://helpcenter.nddprint.com/en/manual-nddprint-clientcollector-lexmark/Current/default-installation) * [NDD Print Client Collector Ricoh Android](https://helpcenter.nddprint.com/en/manual-nddprint-clientcollector-ricohandroid/Current/processo-de-instalacao) * [Embedded Configuration Tool (ECT)](https://helpcenter.nddprint.com/en/manual-nddprint-ect/Current/instalacao-padrao) * ECT configuration by manufacturer: * [HP Workpath](https://helpcenter.nddprint.com/en/manual-nddprint-clienthpworkpath/Current/ativacao-instalacao-desinstalacao) * [Kyocera](https://helpcenter.nddprint.com/en/manual-nddprint-ect/Current/kyocera) * [Lexmark](https://helpcenter.nddprint.com/en/manual-nddprint-ect/Current/lexmark) * [Ricoh Android](https://helpcenter.nddprint.com/en/manual-nddprint-ect/Current/ricoh-android) #### Files generated by NDD Print Client Collector The embedded modules generate: * files in the **.NSL** format, approximately **4 KB** per file, containing meter and supply data. Each file contains information for up to **200 devices**. * files in the **.NPA** format, approximately **4 KB** per file, containing event and alert data. Each file contains information for **1 device**. *** ** * ** *** For detailed instructions on **installation** , **configuration** , and **updating** the agent, see the following documentation: * [Prerequisites for installing the DCA and Cloud Connector agent](https://helpcenter.nddorbix.com/en/essentials/Current/agent-installation-prerequisites.md) [Configure the Gateway Connector on Windows](https://helpcenter.nddorbix.com/en/essentials/Current/configure-the-gateway-on-windows.md) [Configure the DCA and Cloud Connector agent on Windows](https://helpcenter.nddorbix.com/en/essentials/Current/configure-the-agent-on-windows.md) [Configure the DCA and Cloud Connector agent on Linux](https://helpcenter.nddorbix.com/en/essentials/Current/configure-the-agent-on-linux.md) * [Update the DCA and Cloud Connector agent, Gateway Connector, or services version via the portal](https://helpcenter.nddorbix.com/en/essentials/Current/update-the-agent-or-gateway-on-portal.md) * [Current versions of the DCA and Cloud Connector agent, Gateway Connector, and services](https://helpcenter.nddorbix.com/en/essentials/Current/current-versions.md) Last updated: July 22, 2026 --- version: "Current" language: "en" --- # Configure the Gateway Connector on Windows The Gateway Connector is a method of communication between the DCA and Cloud Connector agent and the NDD Orbix portal. It must be installed on Windows and then identified in the settings of the agent installation on Windows or Linux. * [Install the Gateway Connector on Windows](https://helpcenter.nddorbix.com/en/essentials/Current/install-the-gateway-on-windows.md) * [Change Gateway Connector communication on Windows](https://helpcenter.nddorbix.com/en/essentials/Current/change-gateway-communication-on-windows.md) * [Remove the Gateway Connector on Windows](https://helpcenter.nddorbix.com/en/essentials/Current/remove-the-gateway-on-windows.md) Last updated: May 25, 2026 --- version: "Current" language: "en" --- # Create alerts For NDD Orbix portal to issue alerts about devices and be able to deal with them, you must first **create alert rules**. **Who can use this feature** Users with the **Admin** or **Manage alert rules**permissions ## Instructions To **create an alert rule**, follow the steps below: 1. Activate alert monitoring for services 2. Go to the **Settings \> Warnings** menu 3. Click **Open** under the **Alert rules** option 4. Click on the ✚button in the top right corner 5. Click on **Select alert** to select one of the available alert types, as described below **Note** The alerts displayed in the documentation use the system's default name, without taking into account any changes made to the name in the portal. Network and USB printers Paper jam Paper is jammed in the printer, which may prevent printing. No paper tray The paper tray is not inserted correctly in the printer or is missing. No ink cartridge The ink or toner cartridge is not installed in the printer or is not seated correctly. Fuser on time failure There is a problem with the printer's fuser, which is the part that heats up and fixes the toner to the paper. Fuser thermistor failure There is a problem with the fuser thermistor, a component that monitors the temperature of the fuser. High fuser temperature The fuser is too hot, which can cause printing problems. Offline printer The printer is offline because it did not send data after the period configured in [Signal printer inactivity](https://helpcenter.nddorbix.com/en/printer-management/Current/signal-printer-inactivity.md). Interlock open A printer connector is not in its correct position or is not working properly. Ink low The ink level in the cartridge or toner is low. Waste toner The compartment where the waste ink from the cartridge or toner is stored is full. Waste toner almost full The compartment where ink or toner waste from the cartridge is stored is nearly at its maximum capacity. Out of paper There is no paper in the printer tray. Out of ink The printer cartridge or toner is out of ink. Paper tray change request The printer is requesting a change of print tray. Cover is opened One of the printer's covers is open. Network and USB thermal printers For detailed information on thermal printers alerts, as well as instructions on how to resolve them, we recommend consulting the manual supplied by the printer manufacturer. **Note** For **Zebra** thermal printers, alerts are supported when the language configured on the printer is one of the following: English, Danish, Dutch, Finnish, French, German, Italian, Portuguese, Russian, Spanish, or Swedish. Card jam The card has become stuck in the printer mechanism, preventing printing from continuing. **Compatible manufacturers**: * Zebra (cards) Battery low The printer's battery level is too low and may cause interruptions in operation. This alert is available for portable or battery-operated models. **Compatible manufacturers**: * Zebra (labels) Open printhead The thermal printer's printhead is not closed properly or there is a problem with the sensor that detects whether the head is properly closed during operation. **Compatible manufacturers**: * Zebra (labels and cards) * Honeywell network and USB * Brother USB (TD-4D, TD2, TD-4T and TJ series) * Brother network (TD-4D and TJ series) Cold printhead The thermal printer's printhead has not reached the right temperature to work properly, which can compromise print quality. **Compatible manufacturers**: * Zebra (labels and cards) * Honeywell network * Brother network (TD-4D and TJ series) Invalid printhead The printhead installed is not working properly, has not been recognized by the system or is not compatible with the printer model. **Compatible manufacturers**: * Zebra (labels and cards) * Honeywell network and USB * Brother USB (TD-4T and TJ series) * Brother network (TD-4D and TJ series) Printhead too hot The temperature of the thermal printer's printhead or motor has exceeded the safe limit. **Compatible manufacturers**: * Zebra (labels and cards) * Honeywell network and USB * Brother USB (TD-4D, TD2, TD-4T and TJ series) * Brother network (TD-4D and TJ series) Card not detected The printer was unable to detect the presence of a card in the print path. **Compatible manufacturers**: * Zebra (cards) Cutter jammed The printer's cutter is stuck and not working properly. **Compatible manufacturers**: * Zebra (labels) * Honeywell network and USB * Brother USB (TD-4T and TJ series) * Brother network (TD-4D and TJ series) Printhead shutdown The printhead has been switched off automatically due to abnormal conditions. **Compatible manufacturers**: * Zebra (labels and cards) * Honeywell network * Brother network (TD-4D and TJ series) Bad printhead element One or more elements of the printhead have failed, indicating possible physical damage or wear. **Compatible manufacturers**: * Zebra (labels) Card feed error The printer was unable to feed the card correctly, which can result in print failures or jams. **Compatible manufacturers**: * Zebra (cards) Card feed error The printer was unable to feed the card correctly, which can result in print failures or jams. **Compatible manufacturers**: * Zebra (cards) Ribbon movement error The print ribbon is not moving correctly inside the printer, which can compromise the printing process. **Compatible manufacturers**: * Zebra (cards) Ribbon calibration sensor error The sensor responsible for calibrating the ribbon has malfunctioned, preventing correct detection of the media and compromising printing. **Compatible manufacturers**: * Zebra (cards) System error There is an internal fault in the printer system, which may be related to firmware, hardware or communication between internal components. **Compatible manufacturers**: * Zebra (labels) * Brother USB (TD-4D and TD2 series) Locked label The printer label is jammed. **Compatible manufacturers**: * Brother USB (TD-4T and TJ series) Thermistor fault The thermistor, the component responsible for monitoring and regulating the temperature of the print head, is faulty. The fault can be caused by a problem with the temperature sensor, faulty points on the print head or the removal of the print head. **Warning** To generate this alert in the NDD Orbix portal on **Honeywell** printers, it must first be configured on the device's web page. Go to [Configure the alerts replace printhead, clean printhead, thermistor fault, low label or low ribbon on Honeywell thermal printers](https://helpcenter.nddorbix.com/en/automation-devices-management/Current/configure-the-alerts-replace-printhead-clean-print.md) for more details. **Compatible manufacturers**: * Zebra (labels) * Honeywell network and USB * Brother network (TD-4D and TJ series) Invalid ribbon The ribbon inserted in the printer is not compatible with the model or the current setting. Use an appropriate ribbon, according to the printer's specifications, to ensure print quality. **Compatible manufacturers**: * Zebra (cards) Locked tape The printer ribbon is jammed. **Compatible manufacturers**: * Brother USB (TD-4T and TJ series) Thermal printer offline The thermal printer is offline because it hasn't received any data for more than 24 hours. **Compatible manufacturers**: * Zebra (labels and cards) * Honeywell network and USB * Brother USB (TD-4D, TD2, TD-4T and TJ series) * Brother network (TD-4D and TJ series) Thermal printer not communicating The agent tried to access the printer alerts but received no response. **Compatible manufacturers**: * Zebra USB (labels and cards) * Honeywell USB * Brother USB (TD-4D, TD2, TD-4T and TJ series) Clean printhead The printhead needs to be cleaned. **Warning** To generate this alert in the NDD Orbix portal on **Honeywell** printers, it must first be configured on the device's web page. Go to [Configure the alerts replace printhead, clean printhead, thermistor fault, low label or low ribbon on Honeywell thermal printers](https://helpcenter.nddorbix.com/en/automation-devices-management/Current/configure-the-alerts-replace-printhead-clean-print.md) for more details. **Compatible manufacturers**: * Zebra (labels and cards) * Honeywell network and USB * Brother network (TD-4D and TJ series) Invalid ribbon MAC There has been a failure to authenticate the ribbon used. This may indicate that the ribbon is not original, is damaged or that its authentication code is missing or incorrect. **Compatible manufacturers**: * Zebra (cards) Low label The roll of labels or print media is below the configured limit. **Warning** To generate this alert in the NDD Orbix portal on **Honeywell** printers, it must first be configured on the device's web page. Go to [Configure the alerts replace printhead, clean printhead, thermistor fault, low label or low ribbon on Honeywell thermal printers](https://helpcenter.nddorbix.com/en/automation-devices-management/Current/configure-the-alerts-replace-printhead-clean-print.md) for more details. Also, make sure that the printer has the **media low sensor** installed so that the value entered on the printer's web page is captured. **Compatible manufacturers**: * Zebra (labels) * Honeywell network and USB * Brother USB (TD-4T and TJ series) * Brother network (TD-4D and TJ series) Low ribbon The roll of ribbon is below the configured limit. **Warning** To generate this alert in the NDD Orbix portal on **Honeywell** printers, it must first be configured on the device's web page. Go to [Configure the alerts replace printhead, clean printhead, thermistor fault, low label or low ribbon on Honeywell thermal printers](https://helpcenter.nddorbix.com/en/automation-devices-management/Current/configure-the-alerts-replace-printhead-clean-print.md) for more details. Also, make sure that the printer has the **ribbon low sensor** installed so that the value entered on the printer's web page is captured. **Compatible manufacturers**: * Zebra (labels and cards) * Honeywell network and USB * Brother USB (TD-4T and TJ series) * Brother network (TD-4D and TJ series) Low card The level of cards in the compartment is below the configured limit. Refill the cards before the printer interrupts operations due to lack of media. **Compatible manufacturers**: * Zebra (cards) No cards The card slot is empty, preventing the printer from operating. Refill the slot with compatible cards to resume printing. **Compatible manufacturers**: * Zebra (cards) No label The paper or print media has run out. **Note** In some cases, the identification of certain alerts may be lost due to the interruption of communication with the printer when the user tries to print with **No ribbon** or **No label** alerts, re-establishing communication only after the alert has been resolved. This situation is caused by a limitation of the printer itself, as specified by the manufacturer **Honeywell**. **Compatible manufacturers**: * Zebra (labels) * Honeywell network and USB * Brother USB (TD-4D, TD2, TD-4T and TJ series) * Brother network (TD-4D and TJ series) No ribbon The printer ribbon has run out. **Note** In some cases, the identification of certain alerts may be lost due to the interruption of communication with the printer when the user tries to print with **No ribbon** or **No label** alerts, re-establishing communication only after the alert has been resolved. This situation is caused by a limitation of the printer itself, as specified by the manufacturer **Honeywell**. **Compatible manufacturers**: * Zebra (labels and cards) * Honeywell network and USB * Brother USB (TD-4T and TJ series) * Brother network (TD-4D and TJ series) Replace printhead The printhead needs to be replaced. **Warning** To generate this alert in the NDD Orbix portal on **Honeywell** printers, it must first be configured on the device's web page. Go to [Configure the alerts replace printhead, clean printhead, thermistor fault, low label or low ribbon on Honeywell thermal printers](https://helpcenter.nddorbix.com/en/automation-devices-management/Current/configure-the-alerts-replace-printhead-clean-print.md) for more details. **Compatible manufacturers**: * Zebra (labels and cards) * Honeywell network and USB * Brother network (TD-4D and TJ series) Invalid card type The inserted card is not compatible with the printer's current setting or the selected print type. **Compatible manufacturers**: * Zebra (cards) Stock Exchange performed without item in stock A supply exchange was performed on the printer, but the product inserted was not correctly identified or is not listed in the inventory of the linked delivery location. In such cases, the item is not written off from inventory. The rule can be configured for a specific supply type or for all supply types. To identify the applicable type, refer to the **Description** column: * If a name is listed, the rule applies specifically to that supply. * If a dash (-) is listed, the rule applies to all supplies. By default, a rule is already created and automatically applied to all supplies and to all customers who have subscribed to the stock management feature. Exchange performed on incorrect printer A supply reserved for a specific set of printers was used in equipment not on the expected list, which could compromise the supply for one of the printers originally included in the item's reserve. 💡 **Example** If there are 5 supplies reserved for printers A, B, and C, and one of these items is used in printer D (even if it is the same model), the system will generate an alert. The alert will be generated on the printer with the earliest expected expiration date among those configured as the origin device for the product used. The rule can be configured for a specific supply type or for all supply types. To identify the applicable type, refer to the **Description** column: * If a name is listed, the rule applies specifically to that supply. * If a dash (-) is listed, the rule applies to all supplies. By default, a rule is already created and automatically applied to all supplies and to all customers who have subscribed to the stock management feature. Computers Storage disk addition A new disk has been installed and there is no record of it being removed in the same period. RAM memory addition A new RAM memory has been installed and there is no record of it being removed in the same period. Battery not identified There is no battery connected to the computer. This alert is only available for notebooks. Battery degradation The computer's battery degradation has reached or exceeded 30%. This alert is only available for notebooks. Committed disk space The computer's storage disk usage has reached or exceeded 90%. SMART failures A SMART failure has been detected on the computer's hard disk. Information on the type of SMART fault detected will be provided in the **Alert description** field in the alert's registration data. RAM memory overused The computer's RAM usage has reached or exceeded 90% for more than 10 minutes. Loss of monitoring The computer is inactive because it hasn't received any data for more than 7 days. Processor overused The computer's processor usage has reached or exceeded 90% for more than 10 minutes. Storage disk removal A disk has been removed and there is no record of an addition in the same period. RAM memory removal A RAM memory has been removed and there is no record of it being added in the same period. Storage disk replacement The current storage disk has been exchanged for another, i.e. one disk has been removed and another has been added. RAM memory replacement The current RAM memory has been exchanged for another, i.e. one memory has been removed and another has been added. Processor replacement The current processor has been exchanged for another, i.e. one processor has been removed and another has been added. Battery temperature The computer's power supply (battery) temperature has reached or exceeded 60ºC for more than 5 minutes. This alert is only available for notebooks. **Warning** This alert is temporarily unavailable. Memory temperature The computer's RAM memory temperature has reached or exceeded 80ºC for more than 5 minutes. **Warning** This alert is temporarily unavailable. Graphics card temperature The computer's graphics card (GPU) temperature has reached or exceeded 80ºC for more than 5 minutes. **Warning** This alert is temporarily unavailable. Motherboard temperature The computer's motherboard temperature has reached or exceeded 80ºC for more than 5 minutes. **Warning** This alert is temporarily unavailable. Disk temperature The computer's HD temperature has reached or exceeded 60ºC for more than 5 minutes and/or the computer's SSD temperature has reached or exceeded 70ºC for more than 5 minutes. **Warning** This alert is temporarily unavailable. Processor temperature The computer's CPU temperature has reached or exceeded 80ºC for more than 5 minutes. **Warning** This alert is temporarily unavailable. Software Antivirus with outdated database The database of antivirus or security software is out of date. This can compromise the computer's protection and result in vulnerabilities. Software license expired The software license installed on a computer has already expired, according to the expiration date configured in the NDD Orbix portal. To change the license expiration date, go to [Link license to computer](https://helpcenter.nddorbix.com/en/computer-insights/Current/link-license-to-computer.md). Software license about to expire The software license installed on a computer will expire in less than 30 days, according to the expiration date configured in the NDD Orbix portal. To change the license expiration date, go to [Link license to computer](https://helpcenter.nddorbix.com/en/computer-insights/Current/link-license-to-computer.md). Software pending classification The software has a pending status, i.e. it has not yet been configured as allowed or forbidden in the NDD Orbix portal. To change the software's status, go to [Change software status](https://helpcenter.nddorbix.com/en/computer-insights/Current/change-software-status.md). Forbidden software installed Software configured with forbidden status on the NDD Orbix portal has been installed on a computer. This could compromise the organization's security and compliance. To view the software inventory and its status, go to [View software inventory](https://helpcenter.nddorbix.com/en/computer-insights/Current/view-software-inventory.md). Unlicensed software The software is registered, but there is not yet a license configured for it in the NDD Orbix portal. To link the license to the software, go to [Link license to software](https://helpcenter.nddorbix.com/en/computer-insights/Current/link-license-to-software.md). **Information** **System** alerts are generated based on predefined rules and registrations in the system. When you select it, the **Parameters** field will automatically be set to **Custom**. **Device** alerts are events that have occurred on the device and have been replicated in the system. By selecting this, the **Parameters** field will automatically be set to **Automatic**. 6. Select the alert's **Criticality**for visual signaling and filtering purposes 7. Select the customers that will be linked to the alert, whether **All** (existing and future) or **Specific client(s)** 1. If the **Specific client(s)** option is selected, click on the **Select client(s)** button 2. Select the customers you want to add to the rule 3. Click the **Add** button to add and remain on the add screen or the **Add and Close** button to add and return to the page 8. Select the **Classification** of the alert for visual signaling and filtering purposes (the field is not mandatory) **Information** If the alert rule has a classification that is not among the options, you can enter it in **Register classification** (maximum 25 characters). 9. Enable the **Enable rule** option so that the rule generates alerts 10. Enable the option **Receive alert notifications** if you wish to receive notifications by other means than the system When enabled, you must choose between the standard or customized e-mail options, make the respective settings and select and/or include the recipients: Notifications Standard Email By selecting the **Standard Email**option, a standard system email will be sent, but you will need to configure the language, time zone, and region for date and time format. Click **Configure**and, on the screen that opens: 1. Select from the **Language**field listing the language that the email text will be displayed in. 2. Select from the **Time zone** and **Region for date and time format** field listing the time zone and the format for displaying the alert opening date in the body of the email. 3. Click **Save**to save the settings. Customized Email By selecting the **Customized Email** option, a customized email will be sent according to the settings made. Click **Configure**and, on the screen that opens: 1. Enter in the **Subject** field the text that should be contained in the email subject, observing the 100-character limit. If desired, the **Subject Variables** field can be used to customize the email subject with information from the portal about the alert. To do this, simply select the desired information in the **Subject Variables** field and click the **Add** button to insert it into the **Subject**field. 2. Enter in the field**E-mail body** the text that should be contained in the e-mail notification. If desired, the **Properties** and **Alert data** fields can be used to customize the body of the e-mail with information from the portal about the alert. To do this, simply select the desired information(s) in the **Properties** and/or **Alert data** fields and click the **Add** button so that it will be inserted in the **E-mail body** field. In addition to the additions and custom text, it is possible to insert links to websites or documentation that can help with e-mail notification. We recommend that you copy the URL from the website and paste it into the field to activate the link. 3. Select from the **Language** field list the language in which the variable data will be displayed, when used in the **Subject** and **E-mail body** fields. 4. Select from the **Time zone** and **Region for date and time format** field listing the time zone and the format for displaying the alert opening date in the body of the email, when used the **Opening date** variable in the **E-mail body** field. 5. Click the **Save**button to save the settings. 💡 **Example** [EN - email personalizado.mp4](https://helpcenter.nddorbix.com/__attachments/a_65eab3d70a9241d233488f49958da921a76fe5076acbc94be0248fda9cf498ea/EN%2520-%2520email%2520personalizado.mp4.md?cb=86a90d724b43264d9db4b13c43e3c2aa) Notification members Internal recipient - System users To select the users who are registered in the NDD Orbix portal. To add the users who should receive the notification, click on **Select users** and, in the screen that opens, select the user(s) and click **Add.** External recipient(s) To inform recipients that are not registered in the NDD Orbix portal. In the field, add the e-mails that should receive the notification, separating them by semicolons (";") if two or more are added. Alert escalation Alert escalation allows you to send successive notifications until an alert is closed, according to the configured timeframes and recipients. When an alert is opened and escalation is enabled, the first notification email is sent to the defined recipients. If the alert is not closed within that timeframe, the next escalation will begin, if configured. At that point, a new email will be sent to the same recipients or to new recipients, depending on the configuration. This process will continue until: * the alert is closed; or * the last configured escalation is applied. Timeframes are counted sequentially. Therefore, each escalation begins after the previous escalation's timeframe has ended. The email will use the same content configured in the alert notification. When escalation is enabled, any additional comments will also be included, if provided. 1. [Configure the alert notification email and its recipients](https://helpcenter.nddorbix.com/en/essentials/Current/create-alerts.md#notifications), following the instructions above 2. Enable the **Escalate alert** option 3. In the **Additional comment** field, enter any remarks you want to send to the escalation recipients 4. In the **Time for alert processing** field, select the timeframe within which the alert must be closed 5. In the **Recipients** field: 1. **Internal recipient**: to select users registered on the NDD Orbix portal: 1. Click **Select users** 2. On the screen that opens, select the user(s) 3. Click **Add** 2. **External recipient(s)**: to specify recipients who are not registered on the NDD Orbix portal: 1. In the field, add the email addresses that should receive the notification, separating them with a semicolon (";") if two or more are added 6. Click the**Add escalation** button to create a new escalation*The new escalation will be applied if the alert is not closed after the previous escalation period ends.* 7. Configure the timeframe and recipients for the new escalation (steps 4 and 5) 8. Repeat the process to add up to 5 escalations 💡 **Example** The escalation was configured as follows: * 1st escalation: * Duration: 3 days * Recipients: A * 2nd escalation: * Duration: 2 days * Recipients: B * 3rd escalation: * Duration: 1 day * Recipients: C An alert with this configuration was opened on the 13th. On the 13th, recipient A will receive an email notification about the alert. On the 16th (3 days later), if the alert has not yet been closed, recipient B will receive an email notification about the alert. On the 18th (2 days later), if the alert has not yet been closed, recipient C will receive an email notification about the alert. 11. Click the **Save**button to create the alert rule If similar rules are created, the more specific rule will prevail over the more general rule. The rule can be enabled or disabled at any time: * **Enabled**: the rule will start generating alerts. * **Disabled**: the rule will stop generating alerts, but will remain registered in the system. To change a rule's status, go to **Settings \> Alerts \> Alert rules** , select the desired rules, and click **Enable rule** or **Disable rule**. If a rule is deleted, it will permanently stop generating alerts. Last updated: July 29, 2026 --- version: "Current" language: "en" --- # Create customer, site and department The customer is the company where the devices are deployed; creating it is essential for the platform to operate. Once created, you can register **sites** (branches or locations) and **departments** (internal divisions), allowing organized and efficient management of the devices. **Who can use this feature** Users with the **Admin** or **Client management** , **Site management** and **Department management**permissions ## Instructions ### Create customer 1. Go to **Administration \> Customers** 2. Click on the ✚button in the top right-hand corner 3. In the **Name** field, enter the customer's name *Spaces and special characters are not allowed.* 4. In the **Display name**field, enter the customer's name that will be displayed in the portal menu selection lists 5. In the **Phone**field, enter the customer's phone number 6. In the **National Id number** field, enter the customer's ID number 7. In the **WebSite** field, enter the customer's website, if desired 8. In the **Country** , **State/Province/Region** , **City** , **Postal code** , and **Address** fields, enter the customer's location information 9. In the **Additional Info** field, enter additional comments about the customer's location, if desired 10. Click the **Save and Open** button to create the customer's sites and departments If the creating user belongs to one or more units, the client will only be visible after being assigned to one of them. In this case, a warning message will be displayed. Before proceeding with the creation of sites and departments, you must add the customer to a unit, as instructed at [Create unit](https://helpcenter.nddorbix.com/en/essentials/Current/create-unit.md). If the creating user does not belong to any unit, the client will be immediately visible in the grid so that the remaining configurations can be completed. #### Create customer sites Sites represent the customer's physical units (e.g., branches or headquarters). To create them, follow the steps below: 1. Click on the **Sites**tab 2. Click on the ✚button in the top right-hand corner 3. In the **Name** field, enter the site name 4. Check the **Default Site** option if you want new devices to be automatically assigned to this site 5. In the **National ID Number** field, enter the site's identification number 6. In the **Country** , **State/Province/Region** , **City** , **Postal code** , and **Address** fields, enter the customer's location information 7. In the **Additional Info** field, enter any additional notes about the customer's location, if desired 8. Click the **Save** button to create the site and return to the grid, the **Save and Open** button to create the site and open its registration, or the **Save and Create** button to create the site and remain on the creation screen 9. Add the devices to the site: Add or remove device from site **Who can use this feature** Users with the **Admin** or **Site management** , **Edit Printers** (to link the site via the printer properties) or **Edit computers**(to link the site via the computer properties) permissions There are two ways to add the device to the site: 1st way - through the customer 1. Go to **Administration \> Customers** 2. Click on the **name** of the desired customer to open its properties 3. Click on the **Sites** tab 4. Click on the **name** of the desired site to open its properties 5. Click on the **Devices**tab 6. Click on the ✚button in the top right-hand corner 7. Select the devices you want to add to the site 8. Click the **Add** button to add the devices and remain on the add screen or the **Add and Close** button to add the devices and return to the grid **Warning** If the site is set to default, the customer's new devices are assigned automatically. 2nd way - through the device * **Printer**: 1. Go to **Monitoring \> Printers** 2. Click on the **name**of the desired printer to open its properties 3. Click on the **Info** tab 4. In the **Site**field, select the desired site 5. Click the **Save** button * **Computer**: 1. Go to **Monitoring \> Computers \> Devices** 2. Click on the **name**of the desired computer to open its properties 3. Click on the **Info** tab 4. In the **Site**field, select the desired site 5. Click the **Save**button The selected site will be linked to the device and the changes will be reflected in the customer record. When a printer is moved from one site to another, it will also be automatically transferred to the corresponding delivery location, provided that the printer has not been manually moved between delivery locations previously. **Information** For more information, access [Add or remove devices from delivery locations](https://helpcenter.nddorbix.com/en/printer-management/Current/add-or-remove-devices-from-delivery-locations.md) (printers) or [Add or remove devices from delivery locations](https://helpcenter.nddorbix.com/en/automation-devices-management/Current/add-or-remove-devices-from-delivery-locations.md) (thermal printers). If the system is integrated with the ASM portal, when a printer is moved between customers, this change will be automatically reflected on the equipment's page on the NDD Orbix portal. Remove a device from a site To remove devices from the site, follow the steps below: 1. Select the desired device 2. Click the 🗑button in the top right corner 3. Click the **Confirm**option in the message box to confirm the removal When you create a site, a delivery location is automatically generated and linked to that site. All printers associated with the site will be automatically linked to the corresponding delivery location, provided they have not been manually moved between delivery locations previously. **Information** For more information about delivery locations, access [Manage printer supply stock](https://helpcenter.nddorbix.com/en/printer-management/Current/manage-printer-supply-stock.md) (printers) or [Manage thermal printer supply stock](https://helpcenter.nddorbix.com/en/automation-devices-management/Current/manage-thermal-printer-supply-stock.md) (thermal printers). When deleting a site: * Devices linked to the site will be **automatically reassigned to the default site**. * If printers are configured to automatically move between delivery locations, they will be **automatically reassigned to the delivery location associated with the default site**. Change the default site configuration Once the sites have been created, to change the configuration of the default site, follow the steps below: 1. Click on the **Sites** tab 2. Select the desired site 3. Click on **Set default** 4. Click the **Confirm**button in the message box You can only set one site as the default site per customer. The default site **cannot be deleted**. #### Create customer departments Departments help organize devices according to the customer's internal divisions. To create them, follow the steps below: 1. Click on the **Departments**tab 2. Click on the ✚button in the top right-hand corner 3. Enter the name of the department 4. Click the **Save** button to create the department and return to the grid or the **Save and Create**button to create the department and remain on the creation screen 5. Assign the department to the site device: Assign a department to a device on a site **Who can use this feature** Users with the **Admin** or **Site management** , **Edit Printers** (to link the department via the printer properties) or **Edit computers**(to link the department via the computer properties) permissions There are two ways to assign the department to the site device: 1st way - through the customer 1. Go to **Administration \> Customers** 2. Click on the **name** of the desired customer to open its properties 3. Click on the **Sites** tab 4. Click on the **name** of the desired site to open its properties 5. Click on the **Devices**tab 6. Select the desired devices 7. Click the **Assign department**button 8. Select the desired department 9. Click the **Save**button Departments created in a customer cannot be assigned to another customer. 2nd way - through the device * **Printer**: 1. Go to **Monitoring \> Printers** 2. Click on the **name**of the desired printer to open its properties 3. Click on the **Info**tab 4. In the **Department**field, select the desired department 5. Click the **Save** button * **Computer**: 1. Go to **Monitoring \> Computers \> Devices** 2. Click on the **name**of the desired computer to open its properties 3. Click on the **Info**tab 4. In the **Department**field, select the desired department 5. Click the **Save**button The selected department will be linked to the device and the changes will be reflected in the customer record. If a department is deleted, the linked devices are left without an assigned department. Last updated: August 20, 2026 --- version: "Current" language: "en" --- # Create dashboard NDD Orbix provides default dashboards with indicators predefined by the system, but you can create customized dashboards from the indicators provided to help monitor your operation. Once the custom dashboards have been created, you can sort the indicators to organize them according to your preferences. Custom dashboards created by the user cannot be viewed by other users. ## Instructions 1. Access the **Dashboard**menu 2. Click on the ✚button in the top right-hand corner 3. Name the dashboard in the **Panel name**field 4. Check the **Set as main panel** option if you want this dashboard to be displayed when you enter the portal or return to the **Dashboard**menu 5. Check the indicators you want, as defined below Warnings **Who can use this feature** Users with the **Admin** or **View Alert indicators**permissions Alerts by criticality It shows the chart with the total number of alerts classified as Critical, Moderate and Light that are open and/or processing, referring to managed network and USB printers and network and USB thermal printers, considering the filters applied. By clicking on the title of the indicator, you will be redirected to **Warnings \> Open**. Computers - Monitoring **Who can use this feature** Users with the **Admin** or **View Computers indicators - Monitoring**permissions Computers - Active and inactive It shows the number of managed computers that are or are not being monitored in the fleet, according to the filters applied. The indicator shows the data: * Active: all computers that are being monitored * Inactive: all computers that are not being monitored (have not received data for more than 7 days) Computers - CPU usage It shows the processor usage of managed and active computers, according to the filters applied. The indicator shows the data: * Normal: all computers whose processor usage did not exceed 89.99% * Overused: all computers whose processor usage exceeded 90% If there are two or more processors in a computer, the average use of all of them will be taken into account. Computers - Memory usage It shows the RAM memory usage of managed and active computers, according to the filters applied. The indicator shows the data: * Normal: all computers whose RAM memory usage did not exceed 89.99% * Overused: all computers whose RAM memory usage exceeded 90% If there are two or more RAM memories in a computer, the average use of all of them will be taken into account. Computers - Disk usage It shows the disk usage (volumes) of managed and active computers, according to the filters applied. The indicator shows the data: * Normal: all computers whose disk usage did not exceed 89.99% * Overused: all computers whose disk usage exceeded 90% If there are two or more disks in a computer, the average use of all of them will be taken into account. Computers - Underutilized Displays managed computers (active or inactive), according to the applied filters, whose processor and RAM memory usage is low relative to available hardware capacity. This scenario may indicate that the equipment is over-specified for the tasks being performed. The indicator displays the following data: * Underutilized: all computers whose processor usage is equal to or less than 20% and RAM memory usage is equal to or less than 40%, based on readings from the last 30 days * Normal: all computers that do not meet the underutilization criteria For a computer to be classified as underutilized or normal, there must be at least 50 valid readings over the last 30 days. Active and inactive computers by customer It shows the number of managed computers that are or are not being monitored per customer, according to the filters applied. The indicator shows the data: * Active: all the customer's computers that are being monitored * Inactive: all the customer's computers that are not being monitored (have not received data for more than 7 days) Computers - Battery health It shows the battery usage of managed and active computers, according to the filters applied. The indicator shows the data: * Normal: all computers whose battery life is above 70% * Degraded: all computers whose battery life is at or below 70% If there are two or more batteries in a computer, the average use of all of them will be taken into account. **Note** The battery usage indication is only available for notebooks. Usage indicators by customer It shows the percentage use of processors, disks and RAM memory per customer, for managed and active computers, according to the filters applied. Printers - Monitoring **Who can use this feature** Users with the **Admin** or **View Printer indicators - Monitoring**permissions Monitoring - Online and offline It shows the number of managed network and USB printers being monitored in the fleet, according to the filters applied. The indicator shows the following data: * Online: all printers that are being monitored, but only with Online monitoring status * Offline: all printers that are being monitored, but only with Offline monitoring status By clicking on the title of the indicator, you will be redirected to **Monitoring \> Printers**. Monitoring - Online and offline by customer It shows the quantity of managed network and USB printers that are being monitored by the 10 customers with the most printers, considering the filters applied. The indicator shows the data: * Online: all the customer's printers that are being monitored, but only with Online monitoring status * Offline: all the customer's printers that are being monitored, but only with Offline monitoring status By clicking on the title of the indicator, you will be redirected to **Monitoring \> Printers**. Printer monitoring It shows the number of managed network and USB printers in the fleet, using the filters applied. The indicator shows the following data: * Monitored: all printers that are being monitored * Not monitored: all printers that are not being monitored By clicking on the title of the indicator, you will be redirected to **Monitoring \> Printers**. Printer monitoring by customer It shows the quantity of network and USB printers managed by the 10 customers with the most printers, considering the filters applied. The indicator displays the data: * Monitored: all the customer's printers that are being monitored * Not monitored: all the customer's printers that are not being monitored By clicking on the title of the indicator, you will be redirected to **Monitoring \> Printers**. Total printers - Monitored It shows the percentage of managed network and USB printers being monitored in the environment, considering the filters applied. By clicking on the title of the indicator, you will be redirected to **Monitoring \> Printers**. Total printers - Online It shows the amount of monitored network and USB printers that are Online monitoring status, considering the filters applied. By clicking on the title of the indicator, you will be redirected to **Monitoring \> Printers**. Printers - Production **Who can use this feature** Users with the **Admin** or **View Printer indicators - Production**permissions Environmental impact It shows in numbers the environmental impact of production. For this calculation, only managed network and USB printers are considered and the values are relative to the applied filters (by default, data from the last 30 days will be presented). The indicator displays the data of: * Trees: 8.333 pages produced per tree * Liters: 0.401 liters of water per printed page * KW: 0.02901 kilowatt-hours per printed page * Ton. of CO²: 0.0000404191 tons of carbon dioxide equivalent per printed page For more details on the calculations made to present the indicator, go to [How is the environmental impact indicator calculated on the dashboard?](https://helpcenter.nddorbix.com/en/essentials/Current/how-is-the-environmental-impact-indicator-calculat.md). Prints by organization It shows the total number of pages printed by the 10 clients with the most prints on the managed network and USB printers, considering the applied filters (by default, data from the last 30 days will be presented). The graph presents the data of pages printed by customer and by color, considering: * Mono: total number of monochrome printed pages * Color: total number of pages printed in color Average pages per printer It shows the average number of printed pages of all managed network and USB printers, considering the filters applied (by default, data from the last 30 days will be presented). The average will be performed according to the following data: * Printed pages (divided) Total managed printers = Average 💡 **Example** There were 1,000,000 pages printed and there are 7,500 managed printers in the environment. The calculation will be performed as follows: 1,000,000 / 7,500 = 133 (the result will be rounded) The average of printed pages displayed on the indicator will be 133. Daily production - last 30 days It shows the chart with the daily production information of the managed network and USB printers, considering the filters applied (by default, data from the last 30 days will be presented). Printed pages It shows the amount of pages printed according to the filters applied (by default, data from the last 30 days will be presented), considering only the managed network and USB printers. For indicators that, by default, data from the last 30 days will be presented, the days will be counted up to the day before the access date. The days will be accounted for daily, where the first day of the count will be removed and the day prior to the access day will be added for yield processing. 💡 **Example** The user is accessing the system on 10/13. The last 30 days will be considered from 09/13 to 10/12. Printers - Supplies **Who can use this feature** Users with the **Admin** or **View Printer indicators - Supplies**permissions Demand planning It shows the total amount of supplies that are with demand planning, referring to the managed network and USB printers, considering the filters applied. By clicking on the title of the indicator, you will be redirected to **Supplies \> Demand planning**. Supplies running low It shows the sum of the supplies running low of network and USB printers, according to the rules registered, considering the filters applied. By clicking on the title of the indicator, you will be redirected to **Supplies \> Supplies running low**. Premature exchanges It shows the total amount of supplies that appear as premature exchanges, referring to the managed network and USB printers, considering the filters applied. By clicking on the title of the indicator, you will be redirected to **Supplies \> Premature exchanges**. Thermal Printers - Monitoring **Who can use this feature** Users with the **Admin** or**View Thermal Printer indicators - Monitoring**permissions Thermal Printers - Online and Offline It shows the number of managed network and USB thermal printers that are being monitored in the fleet, according to the filters applied. The indicator shows the following data: * Online: all network and USB thermal printers that are being monitored, but only with Online monitoring status (sent data in the last 24 hours) * Offline: all network and USB thermal printers that are being monitored, but only with Offline monitoring status (did not send data for more than 24 hours) By clicking on the title of the indicator, you will be redirected to **Monitoring \> Thermal printers**. Thermal Printers - Online and Offline by customer It shows the number of managed network and USB thermal printers being monitored per customer, considering the filters applied. The indicator shows the data: * Online: all the customer's network and USB thermal printers that are being monitored, but only with Online monitoring status (sent data in the last 24 hours) * Offline: all the customer's network and USB thermal printers that are being monitored, but only with Offline monitoring status (did not send data for more than 24 hours) By clicking on the title of the indicator, you will be redirected to **Monitoring \> Printers**. Inventory **Who can use this feature** Users with the **Admin** or **View inventory indicators**permissions Customers It shows the number of provider customers who are registered in the NDD Orbix portal, considering the filters applied. By clicking on the title of the indicator, you will be redirected to **Administration \> Customers**. Total printers It shows the total number of managed network and USB printers in the environment, considering the filters applied. By clicking on the title of the indicator, you will be redirected to **Monitoring \> Printers**. 6. Click on the **Save**button After saving, the created dashboard will be displayed. To **sort the indicators on the dashboard**, click on the desired indicators and drag them. To help sort the indicators, you can decrease or increase their size by clicking on the border of each indicator and dragging to adjust the height and/or width. Last updated: July 10, 2026 --- version: "Current" language: "en" --- # Create permissions group Creating permission groups allows for more efficient and standardized access management in NDD Orbix. Instead of configuring permissions individually for each user, you can assign them to a group with the appropriate permissions, simplifying administration and ensuring consistency. **Who can use this feature** Users with the **Admin** or **Permission group management**permissions ## Instructions 1. Go to **Administration \> Permission Groups** 2. Click on the ✚button in the top right-hand corner 3. Enter the name of the group and, if you wish, enter a description to record the type of user it is intended for **Tip** We recommend naming groups based on their permission level. For example, if the group will include operational-level users, include **Operations** in the name. 4. Define the group's permissions *To understand the access rights associated with each permission, go to* [Manage user permissions](https://helpcenter.nddorbix.com/en/essentials/Current/manage-user-permissions.md)*.* 5. Click the **Save** button to create the group and return to the grid, the **Save and Open** button to create the group and open its registration, or the **Save and Create** button to create the group and remain on the creation screen If you wish, you can [add users to the permissions group en masse](https://helpcenter.nddorbix.com/en/essentials/Current/add-or-remove-users-from-the-permissions-group.md). When you edit the permissions for a group, all users linked to that group will have their access updated automatically. If a permission group is deleted, review the permissions for the users who belonged to that group to assign them to a new group or configure permissions individually. Last updated: August 20, 2026 --- version: "Current" language: "en" --- # Create unit Units are essential for organizing and structuring operations efficiently. They allow you to: * **Hierarchically segment** **the operation** by levels, such as regions, sectors, or other relevant categories. * **Control and filter users' views**, ensuring that they can view and operate only the devices assigned to their unit. For more details on using units, access [How can I use the units?](https://helpcenter.nddorbix.com/en/essentials/Current/how-can-i-use-the-units.md). **Who can use this feature** Users with the **Admin** or **Unit management**permissions ## Instructions 1. Go to **Administration \> Units** Only users who are not part of any unit can create [main units](https://helpcenter.nddorbix.com/en/essentials/Current/create-unit.md#main). Users who are part of one or more units can only create [child units (subunit)](https://helpcenter.nddorbix.com/en/essentials/Current/create-unit.md#child). ### Create a main unit 1. Click on the ✚button in the top right-hand corner 2. Enter the name of the unit 3. Click the **Save** button to create the unit and return to the grid, the **Save and Open** button to create the unit and open its registration, or the **Save and Create** button to create the unit and remain on the creation screen. 4. [Configure the unit](https://helpcenter.nddorbix.com/en/essentials/Current/create-unit.md#configure) ### Create a child unit (subunit) Once the main unit has been created, you can create the hierarchy of subunits that will form part of it. 💡 **Example** * United States (main unit) * Northeast (subunit of the main unit United States) * New York (subunit of the Northeast subunit) * Manhattan (subunit of the New York subunit) * Brooklyn (subunit of the New York subunit) * New Jersey (subunit of the Northeast subunit) You can create up to 10 subunits for each unit or subunit. 1. Locate the desired unit or subunit 2. Click on the ⋮ button at the end of the line 3. Click on **Create child unit** 4. Enter the name of the subunit 5. Check the unit hierarchy that the subunit will belong to 6. Click the **Save** button to create the subunit and return to the grid, the **Save and Open** button to create the subunit and open its record, or the **Save and Create** button to create the subunit and remain on the creation screen 7. [Configure the subunit](https://helpcenter.nddorbix.com/en/essentials/Current/create-unit.md#configure) To view the hierarchy of units in the grid, click on the arrows next to the names of the units and subunits. ### Configure main unit or child unit 1. Locate the desired unit or subunit 2. Click on the ⋮ button at the end of the line 3. Click on **Open** You can configure the tabs: #### Info This allows you to view the name and hierarchy of the units to which the unit or subunit belongs. #### Assignment Rules Allows you to configure which customers will have existing and future devices automatically assigned to the unit. A customer can only be linked to one unit. So, if the customer already belongs to a unit and is added to a new unit, he will be removed from the old one and added to the new one. 💡 **Example** The customer belongs to Unit 1 but has been added to Unit 2. The customer will be removed from Unit 1 and will only belong to Unit 2. To **add a customer to the unit**, follow the steps below: 1. Click the **+ Add**button 2. Select the customers that will be part of the unit 3. Click the **Add** button to add the customers and remain on the add screen or the**Add and Close**button to add the customers and return to the rules. To **exclude a customer from the unit**, locate it in the list and click on the 🗑 icon. #### Users Allows you to configure the users who are part of the unit and segregate their view of the data on the NDD Orbix portal. Segregating information is an essential process for guaranteeing the security and confidentiality of data in an organizational environment. A user can be added to up to 5 units, regardless of the unit hierarchy. 💡 **Example** The user belongs to the South unit, which has the subunits Oklahoma, Texas and Arkansas. The user will belong to all subunits, but only 1 unit will be counted, as they are linked to the South unit. **Information** To check the number of units the user belongs to when adding them to the unit, view the **Unit** column. To check the units the user belongs to when accessing their registration, follow the steps below: 1. Go to the **Administration \> Users** menu 2. Click on the **name** of the desired user to open its properties 3. Go to the **Units**tab To **add a user to the unit**, follow the steps below: 1. Click on the ✚button 2. Select the users who will be part of the unit 3. Click the **Add** button to add the users and remain on the add screen or the **Add and Close** button to add the users and return to the grid When browsing the functionalities of the NDD Orbix portal, users will only be able to view customer data for the units or subunits they belong to and their hierarchy. **Tip** When inserting users into units, [review their permissions](https://helpcenter.nddorbix.com/en/essentials/Current/manage-user-permissions.md) so that they do not have access to configuration areas that could interfere with functions or customers that do not belong to their context. To **exclude a user from the unit**, follow the steps below: 1. Select the desired user from the list 2. Click the 🗑button 3. Click the **Confirm**button When you delete a user, if they no longer belong to any unit or subunit, the deleted user will be left without an assigned unit. A user cannot delete themselves from the units they belong to. #### Devices Allows you to view the devices linked to the unit according to the [assignment rules](https://helpcenter.nddorbix.com/en/essentials/Current/create-unit.md#rules) added. Thus, all the devices of all the customers added will be listed, including the devices of the subunits of that unit or subunit (these will be identified with a gray letter). In addition to this tab, another way to check which devices belong to a unit is in the device inventory. To do this, go to **Devices \> Inventory** and look in the **Unit**column. If the device belongs to a customer who is not assigned to a unit, a hyphen (-) will be displayed. *** ** * ** *** A unit **cannot be deleted** if there are associated assignment rules and linked users. To delete, **remove these links**. Last updated: August 20, 2026 --- version: "Current" language: "en" --- # Create user Creating users in NDD Orbix is an essential step to ensure secure and customized access to the platform's available features and resources. Each user can be configured specifically, taking into account their permissions and the operational contexts (units) in which they will operate. A single user can have access to multiple providers, but their permissions must be configured individually for each provider. Exchange between providers can be done via the right-hand side menu, as instructed at [Change the access provider on the portal](https://helpcenter.nddorbix.com/en/essentials/Current/change-the-access-provider-on-the-portal.md). **Who can use this feature** Users with the **Admin** or **User management (the users category)**permissions ## Instructions 1. Go to **Administration \> Users** 2. Click on the ✚button in the top right corner 3. Enter the user's registration information **Information** The **Language** field sets the portal's language for the user upon their first access. A new user can change it later in two ways: * On the **login** screen, by clicking the 🌐 icon. * In the right-hand side menu, under **Language**. 4. Set the user's permissions, whether they will be an **Admin** , be added to a **permission group** or have **custom permissions** *To understand the access rights associated with each permission, go to* [Manage user permissions](https://helpcenter.nddorbix.com/en/essentials/Current/manage-user-permissions.md)*.* 5. Click on the **Save** button to create the user and return to the grid, on the **Save and Open** button to create the user and open their record, or on the **Save and Create**button to create the user and remain on the creation screen **The new user will be automatically assigned to the same units as the user who created them** . If the creator is not assigned to any unit, the new user will not be either. Users who do not belong to any unit can view device data for all customers. To assign or change the units for the created user, access [Create unit](https://helpcenter.nddorbix.com/en/essentials/Current/create-unit.md). Once an account has been created, the user's email address cannot be changed. To use a different email address, delete the existing account and register the user again. In case of user exclusion: * If the user belongs to only one provider, he/she will no longer have access to the portal. * If the user belongs to more than one provider, he/she will continue to have access to the portal of the other providers. Last updated: September 02, 2026 --- version: "Current" language: "en" --- # CSV export does not include all expected data ## Failure When exporting the grid to CSV, the generated file does not contain all the expected columns or data, even if they are available in the system. ## Cause The columns may be hidden or the filters may be configured incorrectly. ## Solution Edit the grid columns as instructed at [Edit grid columns](https://helpcenter.nddorbix.com/en/essentials/Current/edit-grid-columns.md). Then, review the filters applied, as instructed in [Apply filters to the grid](https://helpcenter.nddorbix.com/en/essentials/Current/apply-filters-to-the-grid.md). Last updated: August 26, 2026 --- version: "Current" language: "en" --- # Current versions of the DCA and Cloud Connector agent, Gateway Connector, and services Check out the current versions of the agent, gateway and services below. | **Module/service** | **Operating system** | **Current version** | |----------------------------------------|----------------------|---------------------| | DCA and Cloud Connector module/service | Windows | 1.2.30 | | DCA and Cloud Connector module/service | Linux | 1.2.27 | | NDD - Printer Monitor service | Windows | 1.1.40 | | NDD - Printer Monitor service | Linux | 1.1.16 | | NDD - Printer Monitor USB service | Windows | 1.1.22 | | NDD - Printer Monitor USB service | Linux | 1.1.0 | | NDD - Computer Monitor service | Windows | 1.5.0 | | NDD - Software Monitor service | Windows | 1.3.2 | | NDD - Print Queue service | Windows | 1.5.0 | | NDD - Thermal Monitor service | Windows | 1.3.9 | | NDD - Thermal Monitor USB service | Windows | 1.6.8 | | NDD - Supply Watch service | Windows | 1.3.1 | | Gateway Connector module/service | Windows | 1.1.2 | To update the version of the DCA and Cloud Connector/Gateway Connector module and its services via portal, see [Update the DCA and Cloud Connector agent, Gateway Connector, or services version via the portal](https://helpcenter.nddorbix.com/en/essentials/Current/update-the-agent-or-gateway-on-portal.md). Last updated: July 10, 2026 --- version: "Current" language: "en" --- # Customizable dashboards Efficient management of monitoring operations requires real-time **visibility, clear indicators, and the ability to transform data into actions**. With this in mind, NDD Orbix offers the **Customizable dashboards** feature, a solution that centralizes the main operational indicators of your operation in a single visual panel. ![image-20240523-144329.png](https://helpcenter.nddorbix.com/__attachments/a_e04f5480ef53c43969669b2e3595275e1b00aaa4a8a0cd3bbf726ed82932fd7c/image-20240523-144329.png?cb=2a538b1854189caf97a8f9c3a5e2c45e) ***Default - General*** *panel view* The dashboards allow managers to monitor **performance, usage, status, and other KPIs essential for decision-making**. The flexibility of the feature allows each organization to **configure the panels according to their priorities and operational context**. In addition to ready-to-use dashboards, NDD Orbix allows you to **create and customize specific dashboards**, including graphs, tables, and numerical indicators that provide a clear and quick view of the operation. *** ** * ** *** ## Explore more about this feature Access the detailed documentation to explore the **Customizable dashboards** feature in more detail: * [View dashboards](https://helpcenter.nddorbix.com/en/essentials/Current/view-dashboards.md) * [Create dashboard](https://helpcenter.nddorbix.com/en/essentials/Current/create-dashboard.md) * [Duplicate dashboard](https://helpcenter.nddorbix.com/en/essentials/Current/duplicate-dashboard.md) * [Filter dashboard](https://helpcenter.nddorbix.com/en/essentials/Current/filter-dashboard.md) * [Edit dashboard](https://helpcenter.nddorbix.com/en/essentials/Current/edit-dashboard.md) * [Delete dashboard](https://helpcenter.nddorbix.com/en/essentials/Current/delete-dashboard.md) *** ** * ** *** ### Key pain points we help solve ![image-20250618-181543.png](https://helpcenter.nddorbix.com/__attachments/a_dae88685cb65cc2cc7b87ccbf403b9e64e221e17721ac1690eb0ad3221c168c8/image-20250618-181543.png?cb=140b4da36c4e6b384d6bfd8faaa41d51) #### Delays in identifying critical problems and opportunities for improvement ![image-20250618-124855.png](https://helpcenter.nddorbix.com/__attachments/a_9d99751cc46c3b53a6cea1b7bcfa21281356693956e4a1b52e202093212c8739/image-20250618-124855.png?cb=3dee29697536b14349dfdf1dfd4d1643) ##### Difficulty in customizing dashboards according to the organization's needs ![image-20250425-173604.png](https://helpcenter.nddorbix.com/__attachments/a_598a00f21d96e94c7452d091257931d6dfa7cc890b841ef6aec8d9b89feb1019/image-20250425-173604.png?cb=16c40686196249ee0c9a5032be53b51b) ###### Lack of consolidated visibility on operational indicators *** ** * ** *** ### Key benefits for your operation ![image-20250618-140650.png](https://helpcenter.nddorbix.com/__attachments/a_0b66d85ab0c65a25c4d518232a98ec21ed18d1642ff847051d974c276244b477/image-20250618-140650.png?cb=147338a147d1a1d1215ec35af158e117) #### Identification of opportunities for improvement and reduction of operating costs ![image-20250618-140746.png](https://helpcenter.nddorbix.com/__attachments/a_cdb3f070ea21aa29d4e1306353bc632deb6dbe32ed830e49a2669269aa0a62d4/image-20250618-140746.png?cb=e63eebc90298f88d448a3f84b7e5995b) ##### Complete customization of dashboards based on the company's objectives and goals ![image-20250618-181757.png](https://helpcenter.nddorbix.com/__attachments/a_940f5d66e7507076969ba9774d40c08fe753b9dae69432a5a6773dc8027355fc/image-20250618-181757.png?cb=eb3561ba08a59fc074fcb28b593f4211) ###### Decision making based on visual data updated in real time ![image-20250618-140905.png](https://helpcenter.nddorbix.com/__attachments/a_9e212e1582e27d124079ccc0f4c6ced935e092006b54911dcf43fbe8f5503aa0/image-20250618-140905.png?cb=02fd742b8537c9c216eac2cb154f78ef) ###### Continuous improvement, with trend monitoring over time ![image-20250618-181829.png](https://helpcenter.nddorbix.com/__attachments/a_aeb5b3448989c702427599acfdcfd09bfbff181af4ee75e26aed3e4d695bf48b/image-20250618-181829.png?cb=85710f3f451f02091870ccda71d19200) ###### Contribution to ESG practices, with indicators that promote transparency and reduce environmental impact ![image-20250425-174223.png](https://helpcenter.nddorbix.com/__attachments/a_403994d560e12cac273f3913deb1a6b21dfa5ff12715d17afad7bb3c109969fd/image-20250425-174223.png?cb=b60f7c65a2c499578f8b375ab5e65fc9) ###### Centralization of the most relevant indicators in a single management panel *** ** * ** *** ### What makes our solution different from others ![image-20250618-182129.png](https://helpcenter.nddorbix.com/__attachments/a_e871a2ed7aa7dfa6ad8302df4c5e7890fa65a5342729e862c0b47eb3fc943aa7/image-20250618-182129.png?cb=d24cea3137d0885ab251ac12d33e5b95) #### Consolidation of data in various formats: numbers, graphs, and tables ![image-20250618-140746.png](https://helpcenter.nddorbix.com/__attachments/a_cdb3f070ea21aa29d4e1306353bc632deb6dbe32ed830e49a2669269aa0a62d4/image-20250618-140746.png?cb=e63eebc90298f88d448a3f84b7e5995b) ##### Fully customizable dashboard, adaptable to different profiles ![image-20250618-182054.png](https://helpcenter.nddorbix.com/__attachments/a_0ea03db7e60d59975c5597a90a3bd873849c9d5eff43e95758cd06a8e6c03a6f/image-20250618-182054.png?cb=8999507658ae36feb65e6e30b6b11ed3) ###### Segregation of indicators by operational context (units) *** ** * ** *** NDD Orbix's **Customizable dashboards** transform **raw data into strategic information**, offering visual management that is agile and fully adaptable to the organization's needs. Last updated: March 13, 2026 --- version: "Current" language: "en" --- # DCA and Cloud Connector agent remains on an older version or services are not updated ## Failure After installing or updating DCA and Cloud Connector, the agent continues to show an older version, or the associated services are not updated correctly. It may also happen that DCA and Cloud Connector appear online, while the associated services remain at older versions, are not displayed correctly, or exhibit unexpected behavior. ## Cause The problem may be caused by remnants of a previous installation, failures during the update process, or inconsistencies in the local NDD Orbix files. When a previous installation is already registered on the computer, the new service may not communicate correctly with the existing local data. A timeout may also occur during the update, leaving components in previous versions. **Related technical context:** * There may be communication from a previous installation that is still registered. * The **Workfolder** folder may contain residual data. * The update may fail due to a timeout. * The portal may show DCA and Cloud Connector as online, but still displaying an older version. * DCA and Cloud Connector is the service responsible for installing and updating the other services. * Updating via the NDD Orbix portal depends on network connectivity and downloading the necessary packages. ## Solution 1. In the NDD Orbix portal, check the version of DCA and Cloud Connector viewed on the computer 2. On the computer, check the installed version 3. Verify that the installer used is the [latest available version](https://helpcenter.nddorbix.com/en/essentials/Current/current-versions.md) 4. If you are using an older version of the installer, download the latest version as instructed at [Install the DCA and Cloud Connector agent on Windows](https://helpcenter.nddorbix.com/en/essentials/Current/install-the-agent-on-windows.md) 5. Run the latest installer as an administrator **Note** In a standard update, install the new version over the existing one. Do not uninstall the previous version unless specifically instructed to do so by technical support. 6. Wait for the installation to complete 7. Restart the **NDD - DCA and Cloud Connector** service **Information** After restarting the **NDD - DCA and Cloud Connector** service, the remaining services will be automatically installed or updated according to the configuration received from the portal. 8. Verify that the agent and dependent services have been updated correctly If the services remain out of date or inconsistent: 1. Access the computer with administrative permissions 2. Stop all NDD Orbix services on Windows 3. Access the **C:\\NDD TECH** directory 4. Delete the **Workfolder** folder **Warning** The **Workfolder** folder must be removed only after all NDD Orbix services have been stopped. 5. Start only the **NDD - DCA and Cloud Connector** service 6. Wait for the agent to re-establish communication with the portal 7. Request that the services be updated via the NDD Orbix portal, as instructed at [Update the DCA and Cloud Connector agent, Gateway Connector, or services version via the portal](https://helpcenter.nddorbix.com/en/essentials/Current/update-the-agent-or-gateway-on-portal.md) 8. Verify that the DCA and Cloud Connector and the other services have been updated 9. Run the printer search again, if necessary If the problem persists, collect the installation and update logs. **Additional information:** * This procedure is recommended when there is evidence of a previous installation, a communication failure between the new service and old data, or an update timeout. * Installing an older version may increase deployment time, as it requires a subsequent update of the services. * Do not manually remove any files or directories other than those specified in this procedure, as this may cause new inconsistencies in the installation. * When the installation is performed using a deployment tool, such as SCCM, the tool's logs should also be analyzed. Last updated: July 28, 2026 --- version: "Current" language: "en" --- # DCA and Cloud Connector are not communicating properly with the NDD Orbix portal ## Failure DCA and Cloud Connector is installed on the computer but cannot communicate properly with the NDD Orbix portal. Other failures may also occur, such as a failure to start the service, the computer not appearing in the portal, a failure to identify the equipment, or an inability to correctly validate the operating system information. ## Cause The Windows registry is corrupted. When the Windows repository is inconsistent, the DCA and Cloud Connector service may be unable to correctly retrieve the operating system information required to communicate with the NDD Orbix portal. Validation can be performed by querying the equipment's UUID. When the repository is intact, the command should return a valid GUID. **Related technical context:** * The DCA and Cloud Connector may be installed but unable to communicate with the portal. * The service may not return Windows information correctly. * Communication may fail even with ports and network access enabled. * The failure is related to the Windows repository. * The recommended procedure is to restore **winmgmt**. * If there are any services dependent on **winmgmt** currently running, you must stop them before performing the restoration. ## Solution 1. Access the server or computer as an administrator 2. Open Windows **Services** as an administrator (**Win + R** → enter **services.msc** → **OK**) 3. Locate the **NDD - DCA and Cloud Connector** service 4. Stop the **NDD - DCA and Cloud Connector** service 5. Open **Windows PowerShell** as an administrator 6. Run the command `winmgmt /resetrepository` to reset the Windows repository **If no error is returned:** 1. Run the command `(Get-CimInstance -ClassName Win32_ComputerSystemProduct).UUID` to verify that Windows returns the equipment's GUID 2. If the GUID is returned, restart the **NDD - DCA and Cloud Connector** service in Windows 3. In the NDD Orbix portal, verify that the **NDD - DCA and Cloud Connector** service is displayed and has a **Status** of **Online** , as instructed at [View service information](https://helpcenter.nddorbix.com/en/essentials/Current/view-service-information.md), and verify that the computer is communicating correctly again **If you receive the message "** ***Cannot run because there are services or processes running that depend on it*** **":** 1. Run the command `Get-Service -Name winmgmt | Select-Object -ExpandProperty DependentServices` to list the services that are running and depend directly on **winmgmt** 2. Stop all services with the **Running** status: 1. Run the command `sc.exe stop `, replacing `` with the service name 💡 **Example** `sc.exe stop vmns` 3. After stopping all running dependent services, run the command `winmgmt /resetrepository` 4. If the command returns no error, run the command `(Get-CimInstance -ClassName Win32_ComputerSystemProduct).UUID` to verify that Windows returns the equipment GUID 5. If the GUID is returned, restart the **NDD - DCA and Cloud Connector** service on Windows 6. In the NDD Orbix portal, verify that the **NDD - DCA and Cloud Connector** service is displayed and has a **Status** of **Online** , as instructed at [View service information](https://helpcenter.nddorbix.com/en/essentials/Current/view-service-information.md), and verify that the computer is communicating correctly again 7. Restart the dependent services that were stopped in step 2 If the DCA and Cloud Connector agent is still not communicating: 1. Restart the computer 2. After the restart, verify DCA and Cloud Connector communication again in the NDD Orbix portal If the problem persists: 1. Collect the service logs, Windows events, and evidence of command execution **Additional information:** * Run all commands with administrative permissions. * Before restoring the repository, stop the DCA and Cloud Connector as a precaution. * The `winmgmt /resetrepository` command may fail if services dependent on **winmgmt** are running. * Only dependent services with a **Running** status need to be stopped to allow the restore to proceed. * After the restore, manually stopped services must be restarted. * On servers, run the procedure in a maintenance window. * A GUID returned by the validation command indicates that the connection to the Windows repository has been reestablished. * This procedure should be performed when there are signs of a local failure in the Windows repository, before processing the issue as a communication blockage with the portal. Last updated: July 28, 2026 --- version: "Current" language: "en" --- # Delete a registration You can delete a registration from the NDD Orbix portal whenever necessary, provided you have the [permissions required](https://helpcenter.nddorbix.com/en/essentials/Current/manage-user-permissions.md) to perform this action. ## Instructions 1. Access the desired grid 2. Select the item(s) you want to delete 3. Click on the 🗑 button 4. Read the message carefully **Information** The message will indicate: * Registrations that cannot be deleted. * Impacts that deleting the item will cause. 5. Confirm the action in the message box Deletion is an irreversible action. Make sure that it will not cause any damage to the operation. Last updated: July 10, 2026 --- version: "Current" language: "en" --- # Delete dashboard Deleting allows you to remove customized dashboards that are no longer relevant or necessary for your operation. It is not possible to delete default dashboards. ## Instructions 1. Access the **Dashboard**menu 2. Click on the name of the custom dashboard you want to delete 3. Click the 🗑button in the top right-hand corner 4. Click **Yes**in the message box to confirm the deletion After confirming, the dashboard will be deleted, and the dashboard set as the main one will be displayed. If the dashboard set as main has been deleted, the default dashboard will be reset as main. Last updated: March 13, 2026 --- version: "Current" language: "en" --- # Do I need to have the customer registered on the NDD Orbix portal before installing the DCA and Cloud Connector? Yes. To install the DCA and Cloud Connector, the customer must already be registered on the NDD Orbix portal. This registration is essential for linking the installation key to the agent, ensuring that the collected data is sent and correctly associated with the customer on the platform. Last updated: March 18, 2026 --- version: "Current" language: "en" --- # Does exporting the grid to CSV take into account filters and hidden columns? Yes. It considers the **active filters and visible columns** according to the user's customization. Last updated: March 13, 2026 --- version: "Current" language: "en" --- # Duplicate dashboard Duplicating dashboards allows you to create a customized dashboard from an existing one. By duplicating, you can just adjust the relevant information for the new dashboard, rather than entering it from scratch. ## Instructions 1. Access the **Dashboard**menu 2. Click on the name of the existing dashboard you want to duplicate, either the standard ones or the customized ones 3. Click on the **Duplicate**button in the top right corner 4. Change the name of the dashboard in the **Panel name** field 5. Check the **Set as main panel** option if you want this dashboard to be displayed when you enter the portal or return to the **Dashboard**menu 6. Check the indicators you want, as defined below Warnings **Who can use this feature** Users with the **Admin** or **View Alert indicators**permissions Alerts by criticality It shows the chart with the total number of alerts classified as Critical, Moderate and Light that are open and/or processing, referring to managed network and USB printers and network and USB thermal printers, considering the filters applied. By clicking on the title of the indicator, you will be redirected to **Warnings \> Open**. Computers - Monitoring **Who can use this feature** Users with the **Admin** or **View Computers indicators - Monitoring**permissions Computers - Active and inactive It shows the number of managed computers that are or are not being monitored in the fleet, according to the filters applied. The indicator shows the data: * Active: all computers that are being monitored * Inactive: all computers that are not being monitored (have not received data for more than 7 days) Computers - CPU usage It shows the processor usage of managed and active computers, according to the filters applied. The indicator shows the data: * Normal: all computers whose processor usage did not exceed 89.99% * Overused: all computers whose processor usage exceeded 90% If there are two or more processors in a computer, the average use of all of them will be taken into account. Computers - Memory usage It shows the RAM memory usage of managed and active computers, according to the filters applied. The indicator shows the data: * Normal: all computers whose RAM memory usage did not exceed 89.99% * Overused: all computers whose RAM memory usage exceeded 90% If there are two or more RAM memories in a computer, the average use of all of them will be taken into account. Computers - Disk usage It shows the disk usage (volumes) of managed and active computers, according to the filters applied. The indicator shows the data: * Normal: all computers whose disk usage did not exceed 89.99% * Overused: all computers whose disk usage exceeded 90% If there are two or more disks in a computer, the average use of all of them will be taken into account. Computers - Underutilized Displays managed computers (active or inactive), according to the applied filters, whose processor and RAM memory usage is low relative to available hardware capacity. This scenario may indicate that the equipment is over-specified for the tasks being performed. The indicator displays the following data: * Underutilized: all computers whose processor usage is equal to or less than 20% and RAM memory usage is equal to or less than 40%, based on readings from the last 30 days * Normal: all computers that do not meet the underutilization criteria For a computer to be classified as underutilized or normal, there must be at least 50 valid readings over the last 30 days. Active and inactive computers by customer It shows the number of managed computers that are or are not being monitored per customer, according to the filters applied. The indicator shows the data: * Active: all the customer's computers that are being monitored * Inactive: all the customer's computers that are not being monitored (have not received data for more than 7 days) Computers - Battery health It shows the battery usage of managed and active computers, according to the filters applied. The indicator shows the data: * Normal: all computers whose battery life is above 70% * Degraded: all computers whose battery life is at or below 70% If there are two or more batteries in a computer, the average use of all of them will be taken into account. **Note** The battery usage indication is only available for notebooks. Usage indicators by customer It shows the percentage use of processors, disks and RAM memory per customer, for managed and active computers, according to the filters applied. Printers - Monitoring **Who can use this feature** Users with the **Admin** or **View Printer indicators - Monitoring**permissions Monitoring - Online and offline It shows the number of managed network and USB printers being monitored in the fleet, according to the filters applied. The indicator shows the following data: * Online: all printers that are being monitored, but only with Online monitoring status * Offline: all printers that are being monitored, but only with Offline monitoring status By clicking on the title of the indicator, you will be redirected to **Monitoring \> Printers**. Monitoring - Online and offline by customer It shows the quantity of managed network and USB printers that are being monitored by the 10 customers with the most printers, considering the filters applied. The indicator shows the data: * Online: all the customer's printers that are being monitored, but only with Online monitoring status * Offline: all the customer's printers that are being monitored, but only with Offline monitoring status By clicking on the title of the indicator, you will be redirected to **Monitoring \> Printers**. Printer monitoring It shows the number of managed network and USB printers in the fleet, using the filters applied. The indicator shows the following data: * Monitored: all printers that are being monitored * Not monitored: all printers that are not being monitored By clicking on the title of the indicator, you will be redirected to **Monitoring \> Printers**. Printer monitoring by customer It shows the quantity of network and USB printers managed by the 10 customers with the most printers, considering the filters applied. The indicator displays the data: * Monitored: all the customer's printers that are being monitored * Not monitored: all the customer's printers that are not being monitored By clicking on the title of the indicator, you will be redirected to **Monitoring \> Printers**. Total printers - Monitored It shows the percentage of managed network and USB printers being monitored in the environment, considering the filters applied. By clicking on the title of the indicator, you will be redirected to **Monitoring \> Printers**. Total printers - Online It shows the amount of monitored network and USB printers that are Online monitoring status, considering the filters applied. By clicking on the title of the indicator, you will be redirected to **Monitoring \> Printers**. Printers - Production **Who can use this feature** Users with the **Admin** or **View Printer indicators - Production**permissions Environmental impact It shows in numbers the environmental impact of production. For this calculation, only managed network and USB printers are considered and the values are relative to the applied filters (by default, data from the last 30 days will be presented). The indicator displays the data of: * Trees: 8.333 pages produced per tree * Liters: 0.401 liters of water per printed page * KW: 0.02901 kilowatt-hours per printed page * Ton. of CO²: 0.0000404191 tons of carbon dioxide equivalent per printed page For more details on the calculations made to present the indicator, go to [How is the environmental impact indicator calculated on the dashboard?](https://helpcenter.nddorbix.com/en/essentials/Current/how-is-the-environmental-impact-indicator-calculat.md). Prints by organization It shows the total number of pages printed by the 10 clients with the most prints on the managed network and USB printers, considering the applied filters (by default, data from the last 30 days will be presented). The graph presents the data of pages printed by customer and by color, considering: * Mono: total number of monochrome printed pages * Color: total number of pages printed in color Average pages per printer It shows the average number of printed pages of all managed network and USB printers, considering the filters applied (by default, data from the last 30 days will be presented). The average will be performed according to the following data: * Printed pages (divided) Total managed printers = Average 💡 **Example** There were 1,000,000 pages printed and there are 7,500 managed printers in the environment. The calculation will be performed as follows: 1,000,000 / 7,500 = 133 (the result will be rounded) The average of printed pages displayed on the indicator will be 133. Daily production - last 30 days It shows the chart with the daily production information of the managed network and USB printers, considering the filters applied (by default, data from the last 30 days will be presented). Printed pages It shows the amount of pages printed according to the filters applied (by default, data from the last 30 days will be presented), considering only the managed network and USB printers. For indicators that, by default, data from the last 30 days will be presented, the days will be counted up to the day before the access date. The days will be accounted for daily, where the first day of the count will be removed and the day prior to the access day will be added for yield processing. 💡 **Example** The user is accessing the system on 10/13. The last 30 days will be considered from 09/13 to 10/12. Printers - Supplies **Who can use this feature** Users with the **Admin** or **View Printer indicators - Supplies**permissions Demand planning It shows the total amount of supplies that are with demand planning, referring to the managed network and USB printers, considering the filters applied. By clicking on the title of the indicator, you will be redirected to **Supplies \> Demand planning**. Supplies running low It shows the sum of the supplies running low of network and USB printers, according to the rules registered, considering the filters applied. By clicking on the title of the indicator, you will be redirected to **Supplies \> Supplies running low**. Premature exchanges It shows the total amount of supplies that appear as premature exchanges, referring to the managed network and USB printers, considering the filters applied. By clicking on the title of the indicator, you will be redirected to **Supplies \> Premature exchanges**. Thermal Printers - Monitoring **Who can use this feature** Users with the **Admin** or**View Thermal Printer indicators - Monitoring**permissions Thermal Printers - Online and Offline It shows the number of managed network and USB thermal printers that are being monitored in the fleet, according to the filters applied. The indicator shows the following data: * Online: all network and USB thermal printers that are being monitored, but only with Online monitoring status (sent data in the last 24 hours) * Offline: all network and USB thermal printers that are being monitored, but only with Offline monitoring status (did not send data for more than 24 hours) By clicking on the title of the indicator, you will be redirected to **Monitoring \> Thermal printers**. Thermal Printers - Online and Offline by customer It shows the number of managed network and USB thermal printers being monitored per customer, considering the filters applied. The indicator shows the data: * Online: all the customer's network and USB thermal printers that are being monitored, but only with Online monitoring status (sent data in the last 24 hours) * Offline: all the customer's network and USB thermal printers that are being monitored, but only with Offline monitoring status (did not send data for more than 24 hours) By clicking on the title of the indicator, you will be redirected to **Monitoring \> Printers**. Inventory **Who can use this feature** Users with the **Admin** or **View inventory indicators**permissions Customers It shows the number of provider customers who are registered in the NDD Orbix portal, considering the filters applied. By clicking on the title of the indicator, you will be redirected to **Administration \> Customers**. Total printers It shows the total number of managed network and USB printers in the environment, considering the filters applied. By clicking on the title of the indicator, you will be redirected to **Monitoring \> Printers**. 7. Click on the **Save**button After saving, the created dashboard will be displayed. Last updated: July 10, 2026 --- version: "Current" language: "en" --- # Edit a registration After registering an item on the NDD Orbix portal, you can edit its information whenever necessary, provided you have the [appropriate permissions](https://helpcenter.nddorbix.com/en/essentials/Current/manage-user-permissions.md). ## Instructions 1. Access the desired grid 2. Click on the **name**of the desired registration to open its properties 3. Click on the corresponding tab 4. Change the necessary information 5. Click on the **Save**button to confirm the changes In some features, editing can also be done directly using the pencil icon (✎) next to the item. Not all fields or records allow complete editing. If a field cannot be changed, you will need to delete the record and create a new one with the correct data. Last updated: March 13, 2026 --- version: "Current" language: "en" --- # Edit dashboard Editing dashboards allows you to change the information and indicators on an existing customized dashboard. It is not possible to edit default dashboards. ## Instructions 1. Access the **Dashboard**menu 2. Click on the name of the custom dashboard you want to edit 3. Click on the ✎button in the top right corner 4. Change the information you want 5. Click the **Save**button After saving, the edited dashboard will be displayed. Last updated: March 13, 2026 --- version: "Current" language: "en" --- # Edit grid columns You can **customize the view of NDD Orbix grids** according to your preferences by adjusting the order of columns and choosing which ones should be visible or hidden. ## Instructions 1. Access the desired grid 2. Click on the ⚙️ icon located at the end of the first row of the table 3. Make the desired customizations: 1. To change the order, click on the column and drag it to the new position. 2. To hide a column, uncheck the corresponding box. 3. To display a hidden column again, check the corresponding box. 4. To return to the original configuration, click the**Restore Default** button. 4. Click the **Save**button to confirm the change The customizations made are retained even after exiting the menu or the portal. Last updated: March 13, 2026 [Next Page](https://helpcenter.nddorbix.com/llms-full.txt/1)